VPN and connection monitoring

Started by Lebel

VPN and connection monitoring   11 September 2022, 16:19

I have just started my Virtual Private Network services (not been in use for several months). After that, my internet connection is no longer monitored by NetGenius.

Before, I could watch my connection for Google Backup&Sync, Microsoft One Drive, etc in NetGenius and it worked well. But now, with VPN on, I see these services as running and functioning, but not monitored by NM.

What is causing this problem? Is it possible to fix it?
SoftPerfect Support forum - Andrew avatar image

Re: VPN and connection monitoring   12 September 2022, 13:14

It is a common issue with VPN clients, because they intercept network connections from other apps, encrypt them and then send within a secure tunnel.

Depending on how a specific VPN client is implemented, usually this can be seen either as:
  • no network activity in the apps, but network activity in the VPN client; or
  • network activity in the apps, and then the same network activity in the VPN client.

You could try our NetWorx, which is a similar network monitor but implemented differently, so it may be better compatible with your VPN software.

Reply to this topic

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

Our forum rules are simple:

  • Be polite.
  • Do not spam.
  • Write in English. If possible, check your spelling and grammar.




A brief and informative title for your message, approximately 4–8 words:


Spam prevention: please enter the following code in the input field below.

 ********  ********    *******    *******   **     ** 
 **    **  **     **  **     **  **     **   **   **  
     **    **     **  **     **  **           ** **   
    **     ********    ********  ********      ***    
   **      **                **  **     **    ** **   
   **      **         **     **  **     **   **   **  
   **      **          *******    *******   **     **