SoftPerfect Support Forum
Show all posts by user
Re: Option for minimum Ramsdisk size in Dynamic memory allocation
2 days ago, by Andrew in RAM Disk Forum
Thanks for the feedback — happy to explain both points. On a minimum size: there's no option for this, and unfortunately it wouldn't help even if there were. Writes can land on any part of the address space, so pre-allocating a minimum range doesn't guarantee it'll actually be used. For example, with a 2 GB disk and a 1 GB minimum covering the 0–1 GB range, a file written to the 1–2 GB range fo
Re: Solution for NetGenius/Proton VPN reconnection conflict
5 days ago, by Andrew in NetGenius Forum
Thank you for sharing your workaround. We'll look into this and perhaps add a way to completely exclude certain processes from monitoring - this way VPN clients and similar apps can work normally and, as a bonus, prevent double usage recording. I'll share an update here.
Re: How to print scan results to a PDF
11 days ago, by Andrew in Network Scanner Forum
There isn't a built-in printing system. Instead, you can export the data to HTML, select any columns you need, and then print or save it as a PDF directly from your browser. Alternatively, you can save it as a CSV file and open it in any spreadsheet program if you'd like to apply additional formatting before printing.
Re: NetWorx widget becomes hidden when taskbar gets full
20 days ago, by Andrew in NetWorx Forum
If you mean the taskbar widget: it cannot be positioned amongst application icons in the notification area. Windows uses that space only for icons. If you mean the on-hover/on-click popup window with transfer rates: it always appears near the mouse cursor. Displaying it near the notification area icons would not make sense when the taskbar widget is aligned to the left (e.g. Windows 11 with the
Re: NetWorx widget becomes hidden when taskbar gets full
21 days ago, by Andrew in NetWorx Forum
Isn't that what NetWorx already does - displaying traffic information in the system tray? Please describe in more detail what you'd like to see.
Re: Cell phones are not in scan results
22 days ago, by Andrew in Network Scanner Forum
This is a known behaviour with modern smartphones. Both Android and iOS devices tend to ignore ICMP echo requests (pings), which is the default discovery method used by Network Scanner. Consequently, they may not appear in the scan results even though they are connected to the network. Here are a few things you can try: Keep the phone screen on during the scan. Both Android and iOS aggressive
Re: Ping Monitor: profiles and notifications
25 days ago, by Andrew in Network Toolkit Forum
Thanks for the compliments! Just to clarify, with profiles — are you looking for: Saving and loading entirely separate host lists, e.g. you monitor different sets of hosts at different times? Or... Grouping hosts within a single session so you can filter the view, e.g. all hosts are always monitored but you show/hide groups like "Servers", "Switches", "VPN"? W
Re: Line spacing in the main window
5 weeks ago, by Andrew in WiFi Guard Forum
Thank you for reporting this. We've been able to reproduce it — it's just a minor display issue with the scroll range in compact mode. The fix will be included in the next update. In the meantime you can download the interim builds that contain the fix alongside with removed 32-bit Windows support and added Windows on ARM64 support.
Re: IP Calculator: Windows 7 support
5 weeks ago, by Andrew in Network Toolkit Forum
IP Calculator requires Windows 10 as the minimum OS version.
"No scannable items" error when importing a list of computers - Fixed
6 weeks ago, by Andrew in Network Scanner Forum
We have fixed the issue with Network Scanner not finding devices to scan when using host names. Please re-download the latest build from the Network Scanner product page, install it over your current application, and everything should work well again.
Re: NetWorx widget becomes hidden when taskbar gets full
6 weeks ago, by Andrew in NetWorx Forum
Thank you for the kind words — much appreciated! You're right that this behaviour changed from Windows 10. In the older version, NetWorx used a Windows mechanism called a "deskband" — a proper taskbar extension with a reserved slot. Microsoft removed deskband support entirely in Windows 11, so we had to rearchitect the NetWorx widget as a floating window that sits visually on top of t
8 weeks ago, by Andrew in RAM Disk Forum
Unfortunately, this isn't something we can take advantage of. Microsoft's Native NVMe stack is designed exclusively for real physical NVMe hardware — it talks directly to PCIe controllers and doesn't provide any interface for virtual or software-defined devices like a RAM disk. There is simply no way to plug into it. Our driver uses SCSI emulation because that's the only model Windows offers fo
Re: Windows Server 2016 support
2 months ago, by Andrew in RAM Disk Forum
Thank you for your purchase and kind words — we really appreciate it! RAM Disk version 26.1 does fully support Windows Server editions. The change in this version is that it now requires a minimum OS build of 17763, which corresponds to Windows Server 2019 or Windows 10 version 1809. This was necessary because version 26.1 uses newer Windows APIs for driver installation and running drivers from
Re: Duplicated connection name in "All connections" menu
2 months ago, by Andrew in NetWorx Forum
It sounds like due to some changes in your system, the adapter's ID has changed while the name remained the same. Unfortunately, the delete function only works for externally added adapters (such as SNMP/UPnP monitoring targets), so the duplicate can't be removed directly. However, you can simply tick one of the Ethernet 2 entries and untick the other to monitor only the active one. Alternative
Re: How to delay outgoing traffic
2 months ago, by Andrew in Connection Emulator Forum
We intentionally support correlation for latency, but not for loss, reordering or corruption, because latency is driven by a fundamentally different kind of process. Latency is primarily caused by queueing. Queues have memory: when they build up, packets are delayed in a smooth, time-correlated way, and when they drain, delays reduce gradually. Because of this, correlated latency and jitter clo
Re: How to delay outgoing traffic
2 months ago, by Andrew in Connection Emulator Forum
Like I explained above, GRE, AH/ESP and ICMP are specialised network protocols. The first two are used for encryption and tunnelling, while the latter is used for network signalling (ping, delivery issues, etc). None of these are typically used for game traffic. If IPv4 UDP works for you, just use that — game traffic is almost always UDP-based. I've heard that adding latency may give you an adv
Re: How to delay outgoing traffic
2 months ago, by Andrew in Connection Emulator Forum
GRE and AH/ESP are specialised protocols used for traffic tunnelling and encryption respectively, so unless your application specifically uses these, you won't see any effect. For general application traffic, you would typically use Any IPv4 or Any IPv6, or if you want to target just regular network traffic, IPv4 TCP/UDP or IPv6 TCP/UDP. Note that these filters will allow ICMP (ping) to pass th
Re: How to delay outgoing traffic
2 months ago, by Andrew in Connection Emulator Forum
It really depends on what you want to include in the filter. For a simple test: Choose Any as the protocol. Then, on the main screen, set Direction to Outgoing, and on the Latency tab set a fixed latency of 100 ms. Finally, ping a known local IP address, for example your router, and you will see an extra 100 ms added to the response time.
Re: Ability to change the size of image-backed RAM disks
2 months ago, by Andrew in RAM Disk Forum
We've implemented live disk resizing that works in all scenarios: image files on their own, volatile RAM disks, and persistent RAM disks backed by an image file. The only requirements are that the new size must be larger than the current size and the file system must be NTFS. However, at the moment there is an issue with Microsoft's Hardware Portal for driver signing. Once that's resolved we'll
Re: The database location is not writable or does not exist
3 months ago, by Andrew in NetWorx Forum
It should not be an issue. One simply needs to exit NetWorx correctly first, and then uninstall it via the standard uninstallation procedure in Windows. If you have multiple copies of NetWorx installed, they all need to be exited and uninstalled the same way. Once NetWorx was properly uninstalled, its messages should never appear again.
Re: Ability to change the size of image-backed RAM disks
3 months ago, by Andrew in RAM Disk Forum
We'll look into this. In theory, resizing of RAM disks and image files is possible, with expansion being easier than shrinking, so we'll likely explore that first. As for Linux versions of RAM Disk and NetGenius, there are no plans at this stage. Both products rely heavily on custom drivers tightly coupled to a specific operating system. That may change in the future if Linux market share grows
Re: Applications without descriptions are merged into a single entry
3 months ago, by Andrew in NetWorx Forum
We've just published an update that changes the grouping logic to use the EXE name together with the file description. With this approach, applications that have an empty or identical description but belong to different executables will no longer be merged into a single entry. Please download the latest build and update your installation. The affected entries should then be correctly ungrouped
3 months ago, by Andrew in RAM Disk Forum
Thanks for the suggestion! We've looked into the new Native NVMe feature in Windows Server 2025 and so far it looks like it won't benefit RAM Disk. The native NVMe driver (nvmedisk.sys) is designed specifically for physical NVMe SSDs. It eliminates the SCSI translation layer that Windows previously used when communicating with NVMe hardware, resulting in lower latency and higher IOPS for those
3 months ago, by Andrew in Network Scanner Forum
In that case please select any device still being scanned (any one with the question mark) and choose Properties to see which specific scan doesn't finish, and then post the details here. Again, screenshots would be very helpful.
Re: Taskbar widget shows rates or graph but not both
3 months ago, by Andrew in NetWorx Forum
The upload/download rates and the graph can be displayed in any combination: rates only, graph only, or both together. When the graph is enabled, it can also be shown with or without labels. From your description, it sounds like there is not enough horizontal space available for the taskbar widget. When space is limited, the widget will prioritise one element and hide the other, even if both op
3 months ago, by Andrew in Network Scanner Forum
Are you referring to the builds from 24 December? Please provide more details about what you do and what happens, and attach some screenshots.
Re: The database location is not writable or does not exist
3 months ago, by Andrew in NetWorx Forum
It sounds like the NetWorx database is corrupted. The error mentioning a ".DB" file also suggests you are using a very old NetWorx version (6.x or earlier). Newer versions use a different database structure. Normally, removing "%PROGRAMDATA%\SoftPerfect\NetWorx" allows NetWorx to recreate a fresh database automatically. However, older versions do not always recreate the full
Re: Version 25.x graph doesn't show any measurements
3 months ago, by Andrew in NetWorx Forum
As far as I can tell you've opened the graph for the Lan Onboard adapter, but perhaps your data is actually going via Wi-Fi or Ethernet 6? Old versions (including 5.5) combined the readings from all network cards, but the latest releases provide one graph per adapter.
Re: Option to scan all network adaptors
3 months ago, by Andrew in WiFi Guard Forum
We've added CIDR support and a usage example hint in the latest builds:
4 months ago, by Andrew in WiFi Guard Forum
A heatmap displays data intensity across a time grid using color gradients. Each day is represented by a cell, and the colour intensity indicates the frequency of device activity — specifically, how many times that device was detected/scanned that day.