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5 years ago, by Ann in NetGenius Forum
The Reconnect menu is for re-establishing connection with a remote computer manually when the connection fails. For example, when a remote computer has not connected to the network yet, NetGenius Console may be unable to connect to it during its startup. In this situation, the user can try to reconnect manually. Otherwise, NetGenius will re-try in 1 minute automatically.
Re: Accidentally removed computer
5 years ago, by Ann in NetGenius Forum
To prevent this from happening again, we will add a confirmation message for the computer removal in the next NetGenius release. To add the removed computer back to the list, simply click Connect to... button in NetGenius toolbar, then in the "Connect to computer" field type either localhost for the current machine, or the computer's name (and password, if it was set) for a remote co
5 years ago, by Ann in NetGenius Forum
Thank you for your feedback. We have added an option to choose the font. Simply download and install the latest build, click on the Extension, choose Font... and set any font you like.
Re: How to remove Taskbar Extension
5 years ago, by Ann in NetGenius Forum
There are two ways to remove the Taskbar Extension without reinstalling NetGenius: The easiest way is to hide it by right-clicking the taskbar, selecting Toolbars, and then unchecking NetGenius Extension. Windows Explorer will off-load the inactive Extension, and it will not be loaded in the future, unless you enable it again. If you are familiar with the Command Prompt, you can manually de-reg
Re: Captured throughput is lower than it should be
5 years ago, by Ann in NetGenius Forum
It looks like you are using an older version of NetWorx and have the Ignore LAN traffic option enabled in it. In this case NetWorx intercepts traffic before NetGenius, and the latter will show near to no activity, like you describe. Try updating NetWorx to the latest version (6.2.8). It uses a different filtering mechanism that should work better with NetGenius. If that does not help, try untic
Re: 3.5 GB RAM disk limit on 32 bit OS
5 years ago, by Ann in RAM Disk Forum
32-bit versions can only use up to about 3.5 GB for a RAM disk, because 32-bit OS are able to address a maximum of 4 GB of RAM in total. You will need a 64-bit OS to use all your available RAM.
Re: How Speed Meter measures the speed
5 years ago, by Ann in NetWorx Forum
We are using the same servers as SpeedTest.net does, though the testing procedure is a little different. I am afraid it's not really possible to say which one is right and which is wrong. Some tests report the maximum achieved speed, others report an averaged value... NetWorx can display both.
Re: How Speed Meter measures the speed
5 years ago, by Ann in NetWorx Forum
The Speed Meter works by uploading random data of known size to a nearby server. The transmitted data volume is divided by the time taken, thus calculating the upload speed. Likewise, the download speed is calculated when a file of a known size is downloaded from that server. Speed testing is not related to SNMP in any way.
Re: Feature suggestion: Block applications before they connect to the Internet
5 years ago, by Ann in NetGenius Forum
Thank you for your feedback. Advanced blocking is a great idea, and it was already in your to-do list. We are currently in the process of adding a way to block applications or entire folders. About enlarging the UI, could you please elaborate further? The UI is supposed to automatically scale to any resolution, plus you can resize the main window as well. Regarding removing NetGenius from s
Re: White splash screen at startup
5 years ago, by Ann in WiFi Guard Forum
If you are having problems with the AppStore version, kindly try the installation package from our web-site. If everything works well, please send a private message to our Help Desk and we will issue a replacement licence for you.
Re: Connection Monitor settings
5 years ago, by Ann in NetWorx Forum
These are two parameters that affect Connection Monitor, they are located in the Hidden Options: Connection monitor timeout is a time period in seconds after which the connection monitor records an event in its log. Connection monitor retries is a number of consequent pings performed by the connection monitor. For example, if the timeout is set to 60s and the number of retries is set to 2, it w
5 years ago, by Ann in NetWorx Forum
In version 6.2.8 we have removed IP address logging. The reasons for that include general low popularity of this feature, disk space considerations, and most importantly it was not compatible with CPU-efficient monitoring. This however has nothing to do with speed testing. You can still run your speed tests from the Speed Meter window, as you did before.
Re: Show fully qualified domain names (FQDN)
5 years ago, by Ann in NetGenius Forum
We have added HTTP support as well. If you download and install a fresh build, you should be able to see the correct host names (i.e. the real host names instead of the reverse-resolved domain names like Akamai) for both HTTP and HTTPS connections.
Re: Usage is not recorded while the user is logged off
5 years ago, by Ann in NetWorx Forum
It is simply because NetWorx runs like a regular application, which is closed when you log off. It's just the way it's been designed. If you want to keep recording your usage while you are logged out, I recommend NetGenius, our newer app. It is basically a modern and simplified reincarnation of NetWorx built from the ground up. It tracks your usage by application and runs as a service, so it wi
Re: Show fully qualified domain names (FQDN)
5 years ago, by Ann in NetGenius Forum
Yes, this feature is normally implemented by extracting the data from so-called SNI, or Server Name Indication. We have implemented SNI name extraction in the latest NetGenius build - you should be seeing names that are more meaningful than Akamai's. Please try the new build and let us know how it works for you. At the moment this will only work for HTTPS, not HTTP (we will add HTTP support
Re: Rules, quota and group load capacity
5 years ago, by Ann in Bandwidth Manager Forum
There is no hard limit on the number of entries; but the more you add, the slower everything will be. In extreme cases, you may see severe performance degradation, so it's better to test it thoroughly before deployment.
Re: How to use NetGenius on multiple devices
5 years ago, by Ann in NetGenius Forum
The multi-device capability is available in the trial version as well (there is no difference in functionality between the trial and licensed version, except that the free trial is limited to 30 days). Here is how you can use it: First of all, it is important to know that NetGenius consists of two components: Management Console and System Service. These components can communicate over your loca
Re: "No adapter available" on macOS
5 years ago, by Ann in WiFi Guard Forum
This simply means that the network adapter specified for scanning is not present. Please open the Settings and choose your WiFi adapter from the list:
Re: 0 ms Response Time and device discovery success rate
5 years ago, by Ann in Network Scanner Forum
1) Version 6.0.2 shows zero response time when the device was discovered via an ARP request (arping) rather than ICMP request (regular ping). The latest version measures this time, whereas the older version simply reports a zero. Longer response times are typical of mobile devices that are generally found in sleep mode. 2) Likewise, some devices may be in a sleep state, causing them to respond
Re: How to fix the "database is locked" error
5 years ago, by Ann in NetWorx Forum
It looks like the database file may be opened by another process, e.g. an antivirus/security product. It is hard to tell whether a re-install can prevent this from happening again, but it's worth trying the latest version. Installing the latest version over the existing one should keep your data unchanged, but, just to be sure, please back up C:\ProgramData\SoftPerfect\NetWorx. Note, it's Prog
Re: Multiple IP ranges get obscured on restart
5 years ago, by Ann in Network Scanner Forum
Thank you for reporting this issue and for the detailed description of how to reproduce it. It was very helpful! Although the exact cause of the glitch is unclear (most likely one of the quirks of the underlying library), we have added a simple workaround that resizes the inputs once the initialisation is completed. Please download the updated build and it should resolve the problem.
Re: Single license and old computer replacement
5 years ago, by Ann in RAM Disk Forum
It is totally fine to move your licence to a new computer. After removing the RAM Disk from your old laptop, you can re-use the same licence code on the new laptop. There is no limit on the number of re-installations. The only thing you need to keep in mind is the free update period you choose for your licence. Make sure that you either choose a period that would cover the time when you plan g
Re: How to disable the "update period has expired" notification
5 years ago, by Ann in RAM Disk Forum
It is only possible in the latest version (4.0.9) where we added a global setting for that, but not in prior versions. However, the users can either simply ignore these infrequent notifications, or use the registry solution offered above. Alternatively, you can renew your licence with a discount (currently 50%) and upgrade to the latest version, which, besides that setting, also features signif
Re: How to disable the "update period has expired" notification
5 years ago, by Ann in RAM Disk Forum
Starting from version 4.0.9 of the RAM Disk, there is an option to suppress further notifications. In earlier versions, the notification pops up once every 3 months and does not affect the functionality of the RAM Disk in any way. If it is still undesirable, you can disable the notification via Windows registry: Make sure the RAM Disk app is not running: quit it via File - Exit in the main menu
5 years ago, by Ann in NetGenius Forum
I'm glad to hear that you are happy with the new feature. Thank you for letting us know. You too take care, stay safe and healthy in this time of COVID-19 pandemic.
Re: Installing NetWorx on Linux Ubuntu 16.04 LTS
5 years ago, by Ann in NetWorx Forum
I am afraid we only have builds for x64 architecture. Offering builds for other platforms would mean more time and resources dedicated to testing and maintenance, while the market share of desktop Linux is very small, and the market share of non-64-bit systems is now even smaller. However, our Windows programs normally run well under Wine. In your case try the following: Update Wine to versio
Re: How to scan multiple IP ranges
5 years ago, by Ann in Switch Port Mapper Forum
There is a way to add and scan several IP ranges at once. Simply click the Add button in the bottom-left corner of the scan dialog:
Re: Assertion failure in version 6.2.8 - Fixed
5 years ago, by Ann in NetWorx Forum
Thank you for reporting this problem. This was indeed a small bug that sneaked into the final release. We have just fixed it. Please re-download and reinstall/replace NetWorx, and the error should be gone.
Re: A way to choose the current IP address range automatically
5 years ago, by Ann in Network Scanner Forum
There is an easy way to choose the network range. Simply click the Automatically detect the network configuration button in the toolbar, select the required interface, click Ok and it will fill in the current network range.
Re: Graph shows no activity when "Ignore local traffic" is enabled
5 years ago, by Ann in NetWorx Forum
This suggests there may be an incompatibility with a third-party network driver. If you are using other software products like a firewall, antivirus, VPN or Internet security suite - all of these filter network traffic and thus may interfere with NetWorx. If you want to exclude local traffic and monitor apps, you can try our new product NetGenius. It is built upon a different technology and may