SoftPerfect Support Forum
Show all posts by user
Re: Permanent log of speed test results
3 days ago, by Ann in NetWorx Forum
NetWorx is a regular desktop application, so it requires a logged-on user session, and naturally the computer it's installed on must be running and connected to the internet for tests to take place. If the connection drops while the PC is running, downtime will be logged. If the PC itself is off (e.g. power failure) or no user is logged on, nothing will be recorded for that period. Speed test r
Re: How to change/edit friendly names
3 days ago, by Ann in Network Scanner Forum
There are two ways to assign or change a friendly name: From the scan results: right-click on a device and select Assign Friendly Name (or press F2). This opens a dialog where you can type the desired name. From the menu: go to Options > Friendly Names / Comments. This opens a manager where you can view, add, edit, or delete all your friendly name entries in one place. You can also import an
Re: Connection log for proving internet service interruptions
9 days ago, by Ann in Network Toolkit Forum
The Ping Monitor app is designed primarily as a real-time availability monitor and its built-in graphs only reflect the current session, so they won't help you prove a recurring daily outage after the fact. For what you're trying to document, we recommend our other product, NetWorx, which has a dedicated Connection Monitor feature that keeps a persistent downtime log with exact timestamps and d
Re: How to make the license available to all server users
11 days ago, by Ann in Network Scanner Forum
Putting netscan.lic into the folder with the executable works for the portable edition, but the installed edition uses a different location. To make your key work across all users of the installed edition on your server, you should copy your licence file from C:\Users\<your name>\AppData\Roaming\SoftPerfect Network Scanner\netscan.lic to %PROGRAMDATA%\SoftPerfect Network Scanner\nets
Re: Using Bandwidth Manager to throttle remote backups during work hours
14 days ago, by Ann in Bandwidth Manager Forum
Yes, that should technically work. You could set up rules to restrict incoming traffic to a certain limit during specific hours, for example throttling during business hours and allowing full speed overnight. However, it's important to note that the software can't realistically handle more than about 1 Gbit of throughput per second. So it really depends on what your server does day to day. If i
Re: Scheduled speed tests are not running
14 days ago, by Ann in NetWorx Forum
NetWorx uses a system-wide lock to ensure that only one instance can actively monitor traffic at a time. If a second copy of NetWorx is running — for example, if it was started in both your local and remote session, or a previous instance did not shut down properly — the second instance cannot acquire the lock and all monitoring is paused. This is why the traffic display shows 0.0 MB in both direc
Re: Compatibility with Wireshark network protocol analyzer
19 days ago, by Ann in Connection Emulator Forum
Yes, Wireshark can be used alongside Connection Emulator. That said, we have not specifically tested running both on the same machine, so there are some nuances to be aware of. In particular, when Connection Emulator is configured to drop packets, it is difficult to predict whether Wireshark will capture a packet before or after our driver processes it — so the capture may not accurately reflect w
Re: Duplicates in scan results (multiple connections to the same computer)
26 days ago, by Ann in Network Scanner Forum
This is most likely because the computer has multiple network interfaces, for example a built-in Ethernet, a docking station NIC, Wi-Fi, or virtual adapters from VPN or Hyper-V. Each interface has its own IP and MAC address, but they all belong to the same machine, which is why you see identical hostname and uptime across all those entries. Network Scanner discovers each IP address independentl
Re: Will per-app monitoring driver disconnect me from remote server?
28 days ago, by Ann in NetWorx Forum
To enable us to give you a helpful answer, please provide more details on what exactly you mean by "doesn't seem to be tracking the network usage correctly". Is the usage not tracked at all? Or is it tracked, but the displayed numbers are higher than expected? Or lower? Or ...?
Re: Will per-app monitoring driver disconnect me from remote server?
4 weeks ago, by Ann in NetWorx Forum
In that case, you would need the per-app monitoring driver installed to track which applications are consuming your bandwidth, because on Windows there is no way to monitor how much bandwidth each process uses without a driver. It should generally be safe to install, but since your server is remote and perhaps mission-critical, we recommend making sure you have a way to boot it into Safe Mode b
Re: Will per-app monitoring driver disconnect me from remote server?
4 weeks ago, by Ann in NetWorx Forum
By design, the per-app monitoring driver doesn't interrupt any network connections. It intercepts traffic in read-only mode purely for gathering statistics. However, there is a very slight chance of something going wrong, such as a conflict with another driver, so to play it safe on a remote server you may be better off installing without the driver. All the remaining functionality will be full
Re: "No scannable items" error when importing a list of computers
6 weeks ago, by Ann in Network Scanner Forum
Thank you very much for letting us know. It appears this issue was introduced after we upgraded to a newer version of compiler libraries. We will fix this as a priority and make an announcement here when the updated build is available.
Re: Ping Monitor suggestion: Per-device ping interval and timeout
6 weeks ago, by Ann in Network Toolkit Forum
We will look into whether we can introduce per-device interval and timeout settings in a way that keeps the interface clean and avoids adding too much complexity. Maintaining a simple and intuitive UI is important to us, but your use case is valid and we will consider how best to accommodate it. Just as a general note: it is quite uncommon for remote systems to treat once-per-second ICMP echo r
Re: How to delay outgoing traffic
6 weeks ago, by Ann in Connection Emulator Forum
There is no defined plan for the release of a certain number of versions. For each product a new version is released when new features are added or something is fixed/improved. For feature-complete products like the Connection Emulator a new version is most likely to be prompted by a bugfix. And, obviously, nobody can predict when (or if) a bug will be discovered.
Re: Ping Monitor suggestion: Per-device ping interval and timeout
7 weeks ago, by Ann in Network Toolkit Forum
We are very open to user feedback, especially as this is a new product. Could you please share a bit more about your practical use case for having the ping interval and timeout configurable per device? In most scenarios it tends to be simpler to keep the interval and timeout consistent across all hosts, while adjusting the latency thresholds per host instead, since latency is naturally highe
No data is displayed on the Speed tab - Fixed
8 weeks ago, by Ann in Connection Quality Monitor Forum
Thank you for reporting this issue. It turns out that due to a recent change in third-party infrastructure, speed tests may have stopped working. Please download a fresh copy of the Connection Quality Monitor application file and update your installation. This should fix the problem.
Re: Updating Windows 10 with RAM Disk to Windows 11
2 months ago, by Ann in RAM Disk Forum
We are very glad to hear that you love our RAM Disk and that it is working well for your trading setup. Upgrading to Windows 11 with RAM Disk version 4.2 should be Ok — it is compatible and should continue working. That said, version 4.2 is about five years old now, and we've made a lot of improvements since then. We recommend updating RAM Disk application to the latest version before making th
2 months ago, by Ann in RAM Disk Forum
Good news: both of your wishes are already implemented in our RAM Disk. As of version 26.1, memory is always securely zeroed before being released back to the system. This means that when you unmount a RAM disk or shut down your computer, the memory contents are wiped clean before being made available to other processes. You can see this in the RAM Disk changelog. Regarding power cycles spec
Re: How to make sure that speed limit rules always apply, even after restart
2 months ago, by Ann in Bandwidth Manager Forum
Bandwidth Manager is implemented as a system service, so it runs all the time while your PC is on, regardless of whether the management console is running or not.
Re: How to extract version information that is appended to folder name
2 months ago, by Ann in Network Scanner Forum
Until now, Network Scanner supported wildcards (* and ?) only in the final component of the path, so patterns like C:\Program Files\Folder*\File.exe didn't work. Good news: we've just made a new build that supports wildcards anywhere in the path. So you can now use this patterns to accomplish your goal: C:\Program Files\WindowsApps\MicrosoftCorporationII.Windows365*\Windows365.exe It will fi
Re: WiFi Guard forgets or does not recognize my iPhone
2 months ago, by Ann in WiFi Guard Forum
This behaviour is caused by the MAC address randomisation feature in modern iPhones. It is normal and expected in iOS devices unless you disable MAC randomisation for the network in question. WiFi Guard identifies devices by their MAC address. By default, iOS assigns a random MAC address for increased privacy. When that MAC address changes, WiFi Guard detects the iPhone as a new or different d
Re: Applications without descriptions are merged into a single entry
3 months ago, by Ann in NetWorx Forum
Thank you for the detailed feedback. You pointed out an edge case that wasn't considered in NetWorx. We will implement an improvement and post an update here soon.
SpeedTest error: Cannot convert data from object value - Fixed
3 months ago, by Ann in NetWorx Forum
Thank you for reporting this issue. That error occurred because the service NetWorx uses for speed testing changed its response format. We have updated NetWorx application to work with those changes and released a new version, which also includes some additional improvements. Please download the latest version of NetWorx and install it over your current installation. The speed meter should work
Re: Driver version did not change after upgrade
3 months ago, by Ann in RAM Disk Forum
We are glad to hear that the latest preliminary build works well for you. It will soon become an official release.
Menu is not opening after update - Solution
3 months ago, by Ann in RAM Disk Forum
Please reboot your system a second time. When upgrading, the installer advises two restarts to ensure the RAM Disk driver and graphical interface versions match correctly. When the second reboot is complete, the software menu should open normally. Currently we are reviewing the installation process. In the next release, only one restart should be required.
Re: Driver version did not change after upgrade
3 months ago, by Ann in RAM Disk Forum
Drivers are a thing that by its nature is deeply integrated in and managed by the operating system. Apparently Windows can sometimes display a driver version incorrectly in some places, even after the driver itself was successfully updated. We understand that such version number inconsistency may be puzzling to some users, and we will of course do our out best to fix it if possible. But, as ex
Re: Driver version did not change after upgrade
3 months ago, by Ann in RAM Disk Forum
@ Buddel Please provide as much information as possible about this issue, so that we could know exactly what happened in your case. Saying that your computer "was unusable" and you "had to restore the entire disk" is too serious for a "side note". It requires proper investigation. In the same message, you then say that "it is really annoying to be told to re
Re: Driver version did not change after upgrade
3 months ago, by Ann in RAM Disk Forum
The old driver version displayed in Windows Device Manager is a purely cosmetic issue: the RAM Disk driver actually gets correctly updated (when it should) after installing a new version, but Windows Device Manager sometimes keeps reporting an older driver version. Updating the driver additionally via Device Manager simply prompts the Device Manager to refresh its display, and thus the problem get
Re: How to remove taskbar graph label
3 months ago, by Ann in NetWorx Forum
Thank you for the feedback. We have added a few more options under Taskbar Widget Settings that let you choose any combination of graph, graph labels and upload/download rates. Please download the latest build to try them.
Re: Line spacing in the scan results list
4 months ago, by Ann in Network Scanner Forum
It really depends on someone's personal definition of "off". You are not missing anything, except the mention in the changelog that the interface was made more legible. This includes increased line spacing, and was meant to make distinguishing of lines easier. Of course this also makes the list a bit longer, and may require another touch of the mouse wheel to scroll through it. W