Show all posts by user
Re: "Install driver error: -1" when I choose to install app monitoring driver
6 days ago, by Ann in NetWorx Forum
Windows Defender is notorious for blocking legitimate applications. Does your Defender version offer a whitelist/exclusion option? If so, try uninstalling NetWorx, then adding the downloaded NetWorx installer file to Defender's exclusions, then running NetWorx installation process, and then additionally whitelisting the installed NetWorx application before launching it. On our side, we will d
Re: "Install driver error: -1" when I choose to install app monitoring driver
8 days ago, by Ann in NetWorx Forum
Do you have any security/antimalware/antivirus/etc software on your computer? If so, please check whether it is blocking NetWorx driver installation. Adding NetWorx file to its trusted/exclusion list can help to resolve the issue.
Re: Some scans take a couple of minutes to complete
8 days ago, by Ann in Network Scanner Forum
Some scans may take longer to complete, especially if a device is behind a firewall or responds slowly. While the scan is in progress, any device being scanned will display a question mark icon in front of it. If it seems to be taking too long, please right-click that device and choose Properties. This will show what exactly is being scanned and for how long. If you let us know what you fin
Re: How to fix Firefox cache relocation "System Error. Access denied"
22 days ago, by Ann in RAM Disk Forum
This error usually means either Firefox is still running (and Cache Relocator couldn't detect it), or the tool itself doesn't have sufficient privileges. Windows requires administrative rights to create symbolic links, so please try the following: Make sure Firefox is completely closed: check in Task Manager that no 'firefox.exe' processes remain. Right-click the Cache Relocator executable a
Re: How to use graph without getting an extra ALT+TAB window
29 days ago, by Ann in NetWorx Forum
Yes, if advancements of modern medicine extend to the people in our company, and we also keep living and working past the year 2099, we will be happy to provide you with a free extension.
29 days ago, by Ann in Network Scanner Forum
The error that you are seeing is caused by your antivirus software wrongly classifying Network Scanner (netscan.exe) as unsafe. This is a false positive: the application is actually safe and does not contain any malware. If you would like reassurance, we suggest uploading netscan.exe to VirusTotal, where you can check the file against dozens of antivirus engines. You will see that most report i
Automatic start of applications is disabled with UAC mode 0 - Resolved
4 weeks ago, by Ann in RAM Disk Forum
The behaviour you described was intentional: it was originally introduced as a security measure against privilege escalation. If a non-privileged user added an application to be run, it could later execute with administrative rights for an administrator, because the application list was shared across all users. To prevent that, in earlier versions of RAM Disk the autostart functionality was disabl
Why does Windows Defender report a trojan in NetWorx? - False positive
5 weeks ago, by Ann in NetWorx Forum
No, there are no trojans in NetWorx. Windows Defender is notorious for false detections and repeated erroneous flagging of safe applications. The most effective thing you can do is to submit the detected file to Microsoft for re-evaluation. This should prompt them to correct their mistake and reclassify NetWorx as clean and safe.
Re: Automated installation with license
5 weeks ago, by Ann in RAM Disk Forum
Yes, RAM Disk installation and licence addition can be fully automated, including daily deployments: Download this zip archive with a config template. Extract the CONFIG.XML file, open it in any text editor like Notepad, and insert your licence key where indicated. Place ramdisk_setup.exe and CONFIG.XML in the same folder, and launch it with this command ramdisk_setup.exe /SILENT /CONFIG=CO
Re: Some wireless devices don't get detected sometimes
6 weeks ago, by Ann in WiFi Guard Forum
This situation is not unusual. Phones and tablets often behave differently to cabled devices when it comes to responding to scans. Why they don't always reply: Power-saving mode: When the screen is off or the device is idle, its WiFi chipset usually goes into a deep sleep. In this state it won't answer ARP pings or will do so only occasionally. OS-level behaviour: Both Android and iOS are de
Re: Device Type field is empty in the scan results
6 weeks ago, by Ann in Network Scanner Forum
There are two possible reasons for this behaviour: No MAC addresses retrieved. Please check whether the MAC address column is populated. If it is empty, the device type cannot be determined. In that case, review the settings related to MAC address resolution to ensure it is enabled and functioning correctly. Outdated application version. If MAC addresses are displayed but the device type fiel
Re: Monitoring of RAM disk state
8 weeks ago, by Ann in RAM Disk Forum
Yes, you can achieve something similar with Prometheus and the Node Exporter and detect the disappearance of a RAM disk by using the metrics like: windows_logical_disk_size_bytes{volume="R:"} windows_logical_disk_free_bytes{volume="R:"} windows_logical_disk_info{volume="R:"} If the RAM disk disappears, the time series for that drive letter will vanish. You can th
Re: Monitoring of RAM disk state
8 weeks ago, by Ann in RAM Disk Forum
Yes, you can monitor whether your SoftPerfect RAM Disk is still present and accessible with Zabbix. Here is what you need to do: Use Zabbix's built-in check. In Zabbix, add a new item to the host where the RAM disk runs. For Windows you can use this key and replace R: with the actual drive letter of your RAM disk: vfs.fs.size If the RAM disk disappears, Zabbix will report this item as unsu
Re: How to make the OS detection distinguish between Windows 10 and 11
8 weeks ago, by Ann in Network Scanner Forum
The reason Windows 11 is reported as Windows 10 in your network scan is due to how Microsoft handles version numbers in the NetWkstaGetInfo API. Microsoft did not increase the major or minor version numbers when transitioning from Windows 10 to Windows 11. Instead, both operating systems report their version as 10.0. The primary distinction between Windows 10 and Windows 11 is in the build n
Re: How to recover traffic usage data after accidentally deleting NetWorx
2 months ago, by Ann in NetWorx Forum
The possibility to recover the usage history depends on whether NetWorx data folder was also removed when you accidentally deleted the application. By default it is stored in: %PROGRAMDATA%\SoftPerfect\NetWorx You can press Win+R, paste that path, and press Enter: If the folder is still there, you should see one or two files inside. In that case, please make a backup copy, then reinstall Net
Re: Reports display only my first name instead of my full name
2 months ago, by Ann in NetWorx Forum
In NetWorx, the name shown in reports comes from your Windows login name (the account you actually sign in with), not the full name that may be additionally stored in Windows. To check this, open a Command Prompt, type whoami and press Enter. The result should be the same name as NetWorx shows. Windows does keep a separate "full name" field for accounts, but that isn't what Net
Re: Certificate error in email notifications
3 months ago, by Ann in WiFi Guard Forum
This issue is most likely related to strict certificate validation when connecting to user-configured SMTP servers. In future WiFi Guard releases we will adjust the validation process to be more permissive, thus allowing broader compatibility with various SMTP servers. For now, please try enabling "Use automatic settings" on the E-mail tab in WiFi Guard settings. It should provide an
Some tray options are greyed out on Linux - Resolved
3 months ago, by Ann in NetWorx Forum
Thanks for confirming. The getcap output and the input device links all look fine. It's a bit of a mystery why the hotkeys aren't working for you, but we can probably leave it there for now. We'll revisit this if anyone else reports a similar issue. In the meantime, we've implemented a clickable tray icon. It should work on most systems using X11, while on Wayland it will fall back to a tray ic
Re: Saving RAM disk data to an image upon entering sleep mode
3 months ago, by Ann in RAM Disk Forum
If you have a laptop without a battery, no UPS, and an environment where power interruptions are a frequent occurrence, then the loss of RAM disk contents (as well as all other unsaved data on the computer) may be an equal issue during both sleep time and waking time. In this case, you may like to enable the "Save contents every (minutes)" option for your image file. This will mitiga
Re: Meaning of the icons for individual devices
3 months ago, by Ann in WiFi Guard Forum
Those icons are a part of the device type detection feature. They represent device categories and are there for user convenience and easier visual representation. Each user can assign the icon they prefer. The general idea for each icon was as follows: Networking Infrastructure - blue Devices that establish and manage network connectivity: router, Wi-Fi extender, modem, switch, gateway, fire
Re: Some tray options are greyed out on Linux
3 months ago, by Ann in NetWorx Forum
Thank you for the kind words and for purchasing a licence. It is much appreciated You are absolutely right about Telegram: it uses Qt, which relies on the older XEmbed system under X11. Since Cinnamon is still based on X11, this allows apps like Telegram to distinguish between left- and right-clicks on the tray icon. NetWorx, on the other hand, currently uses libappindicator, which follows the
Re: Some tray options are greyed out on Linux
3 months ago, by Ann in NetWorx Forum
Regarding the tray icon behaviour on Linux, it is indeed a known limitation, and not specific to Cinnamon or Linux Mint, but rather to how modern Linux desktop environments implement system tray functionality. On Windows, applications can detect and respond to left- and right-clicks on their tray icons separately. However, on Linux, the system tray is implemented differently, especially in mode
Re: Speed test results in scheduled automatic reports
3 months ago, by Ann in NetWorx Forum
Scheduled speed tests work the same way as manual tests, but are run automatically at the intervals you specify (e.g. every X minutes). As they do not show a popup or results immediately, it may seem like nothing is happening, but the tests are performed silently in the background and the results are saved. Up until now, automatic reports included only usage data. Following your feedback, we ha
Re: Different configs for quick discovery and for full scans
3 months ago, by Ann in Network Scanner Forum
You're right, each configuration in Network Scanner contains not just the scan options, but also the IP address ranges and other settings. At this stage, scan options can't be mixed dynamically (e.g. using a minimal config but selecting advanced scans ad hoc). However, your current approach of using two separate configs (one minimal for discovery and another for full scanning) is correct. You
Nmap doesn't return any results on macOS - Solution
3 months ago, by Ann in Network Scanner Forum
This issue is likely related to how macOS handles privilege escalation for certain Nmap operations. Some advanced Nmap features (such as OS detection or vulnerability checks) require root privileges to function correctly. If Network Scanner is run as a regular user, those Nmap calls may silently fail or return no results. To resolve this, try launching Network Scanner with sudo from the Termina
"Scan Now" button is grayed out - Solution
4 months ago, by Ann in WiFi Guard Forum
The greyed out "Scan Now" button is most likely due to the recent change in WiFi Guard. In the latest version, WiFi Guard switched to displaying more user-friendly network adapter names, to help users identify their network adapters with greater ease. However, the small temporary inconvenience for the existing users could be that the program may no longer recognise their previously selec
Re: Email reports stopped arriving - Fixed
4 months ago, by Ann in NetWorx Forum
Thank you for letting us know. We are very glad that everything is working well now.
Email reports stopped arriving - Fixed
4 months ago, by Ann in NetWorx Forum
Thank you for reporting this issue. We have discovered an issue with the recent changes in the domain configuration that could have caused the problems you described and lead to some providers rejecting our emails or placing them in the spam folder. We have now corrected the configuration. It may take up to 24 hours for the changes to fully propagate across the internet. Once that time has pas
Re: Locally administered address
4 months ago, by Ann in WiFi Guard Forum
The "locally administered address" comment appears for some devices (for example modern iPhones and Android phones) that use privacy features such as randomised MAC addresses. This is now common behaviour in recent versions of iOS and Android to enhance user privacy. If you prefer not to see these comments, you have a couple of options: Upgrade WiFi Guard to version 25.6, which incl
Re: Problem with Windows Defender: false positive detection of "Wacatac" trojan
4 months ago, by Ann in Network Scanner Forum
As explained before, it is a false positive detection in Defender. The most effective thing you can do in this situation is to report such false positives to Microsoft, so that they fix and update their database.