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Some tray options are greyed out on Linux - Resolved
4 months ago, by Ann in NetWorx Forum
Thanks for confirming. The getcap output and the input device links all look fine. It's a bit of a mystery why the hotkeys aren't working for you, but we can probably leave it there for now. We'll revisit this if anyone else reports a similar issue. In the meantime, we've implemented a clickable tray icon. It should work on most systems using X11, while on Wayland it will fall back to a tray ic
Re: Saving RAM disk data to an image upon entering sleep mode
4 months ago, by Ann in RAM Disk Forum
If you have a laptop without a battery, no UPS, and an environment where power interruptions are a frequent occurrence, then the loss of RAM disk contents (as well as all other unsaved data on the computer) may be an equal issue during both sleep time and waking time. In this case, you may like to enable the "Save contents every (minutes)" option for your image file. This will mitiga
Re: Meaning of the icons for individual devices
4 months ago, by Ann in WiFi Guard Forum
Those icons are a part of the device type detection feature. They represent device categories and are there for user convenience and easier visual representation. Each user can assign the icon they prefer. The general idea for each icon was as follows: Networking Infrastructure - blue Devices that establish and manage network connectivity: router, Wi-Fi extender, modem, switch, gateway, fire
Re: Some tray options are greyed out on Linux
4 months ago, by Ann in NetWorx Forum
Thank you for the kind words and for purchasing a licence. It is much appreciated You are absolutely right about Telegram: it uses Qt, which relies on the older XEmbed system under X11. Since Cinnamon is still based on X11, this allows apps like Telegram to distinguish between left- and right-clicks on the tray icon. NetWorx, on the other hand, currently uses libappindicator, which follows the
Re: Some tray options are greyed out on Linux
4 months ago, by Ann in NetWorx Forum
Regarding the tray icon behaviour on Linux, it is indeed a known limitation, and not specific to Cinnamon or Linux Mint, but rather to how modern Linux desktop environments implement system tray functionality. On Windows, applications can detect and respond to left- and right-clicks on their tray icons separately. However, on Linux, the system tray is implemented differently, especially in mode
Re: Speed test results in scheduled automatic reports
5 months ago, by Ann in NetWorx Forum
Scheduled speed tests work the same way as manual tests, but are run automatically at the intervals you specify (e.g. every X minutes). As they do not show a popup or results immediately, it may seem like nothing is happening, but the tests are performed silently in the background and the results are saved. Up until now, automatic reports included only usage data. Following your feedback, we ha
Re: Different configs for quick discovery and for full scans
5 months ago, by Ann in Network Scanner Forum
You're right, each configuration in Network Scanner contains not just the scan options, but also the IP address ranges and other settings. At this stage, scan options can't be mixed dynamically (e.g. using a minimal config but selecting advanced scans ad hoc). However, your current approach of using two separate configs (one minimal for discovery and another for full scanning) is correct. You
Nmap doesn't return any results on macOS - Solution
5 months ago, by Ann in Network Scanner Forum
This issue is likely related to how macOS handles privilege escalation for certain Nmap operations. Some advanced Nmap features (such as OS detection or vulnerability checks) require root privileges to function correctly. If Network Scanner is run as a regular user, those Nmap calls may silently fail or return no results. To resolve this, try launching Network Scanner with sudo from the Termina
"Scan Now" button is grayed out - Solution
5 months ago, by Ann in WiFi Guard Forum
The greyed out "Scan Now" button is most likely due to the recent change in WiFi Guard. In the latest version, WiFi Guard switched to displaying more user-friendly network adapter names, to help users identify their network adapters with greater ease. However, the small temporary inconvenience for the existing users could be that the program may no longer recognise their previously selec
Re: Email reports stopped arriving - Fixed
5 months ago, by Ann in NetWorx Forum
Thank you for letting us know. We are very glad that everything is working well now.
Email reports stopped arriving - Fixed
5 months ago, by Ann in NetWorx Forum
Thank you for reporting this issue. We have discovered an issue with the recent changes in the domain configuration that could have caused the problems you described and lead to some providers rejecting our emails or placing them in the spam folder. We have now corrected the configuration. It may take up to 24 hours for the changes to fully propagate across the internet. Once that time has pas
Re: Locally administered address
5 months ago, by Ann in WiFi Guard Forum
The "locally administered address" comment appears for some devices (for example modern iPhones and Android phones) that use privacy features such as randomised MAC addresses. This is now common behaviour in recent versions of iOS and Android to enhance user privacy. If you prefer not to see these comments, you have a couple of options: Upgrade WiFi Guard to version 25.6, which incl
Re: Problem with Windows Defender: false positive detection of "Wacatac" trojan
5 months ago, by Ann in Network Scanner Forum
As explained before, it is a false positive detection in Defender. The most effective thing you can do in this situation is to report such false positives to Microsoft, so that they fix and update their database.
Re: How to retain scan criteria and results after reopening the app
5 months ago, by Ann in Network Scanner Forum
Thank you for the thoughtful feedback. We appreciate you taking the time to compare both tools and share your experience. Good news: what you are after is actually easy to set up in our Network Scanner. You can have it automatically remember and reload the most recent scan results. Simply tick the Auto Load/Save to Most Recent File option in the File - Recent Files menu (as shown below), and sa
Re: The true size of RAM disk image file
6 months ago, by Ann in RAM Disk Forum
When using a RAM disk with an attached image file, it is important to understand the difference between the logical size of the image and the actual disk space it occupies. By default, RAM disk image files are created as sparse files, which means they consist mostly of zeroed-out space and initially take up very little actual space on the SSD. For example, a newly created 10 GB image file may s
Problems with internet connection in other apps after updating to v7.3.1 - Resolved
6 months ago, by Ann in NetWorx Forum
We have resolved the issue that was preventing some applications from accessing the Internet or local devices while NetWorx was running. Please download and install the latest NetWorx version 7.3.2, then reboot your system twice, and the problem should be gone.
Re: Problems with network/internet connection after updating to v7.3.1
6 months ago, by Ann in NetWorx Forum
Thank you for reporting this issue. We have identified the cause of the problem and are now working on a solution.
Excel renders separators in CSV files incorrectly - Solution
6 months ago, by Ann in Network Scanner Forum
It appears there is a mismatch between what Microsoft Excel expects in a CSV file and what it actually encounters. Although CSV stands for "Comma-Separated Values", there are commonly two types of delimiters used: commas and semicolons. In your case, Excel is likely configured to expect semicolons. To resolve this: Open Network Scanner and go to Settings - View tab. In the File Out
Re: How to increase RAM disk size across multiple machines
6 months ago, by Ann in RAM Disk Forum
If your systems utilise RAM disks that are created at startup, you can update the configuration by modifying this registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVVEngine\Options\Auto\X: where X: represents your RAM disk drive letter. In that key, you will need to change the VolumeSize value to 536870912 (which corresponds to 512MB in bytes: 512*1024*1024). To apply thi
Re: Connection Monitor stays active while Mac sleeps
6 months ago, by Ann in NetWorx Forum
Thank you for the logs. They were very helpful. Indeed, it appears that your Mac was waking up frequently during the night, and with the Wi-Fi router turned off during those hours, NetWorx was understandably recording this as downtime. This behaviour seems to stem from macOS waking the system periodically, potentially for background tasks or due to its network hardware. There is a relevant d
Re: Connection Monitor stays active while Mac sleeps
6 months ago, by Ann in NetWorx Forum
Thank you for your kind words about NetWorx and for your valuable feedback. You've raised an important point, and we'd like to clarify a few details to help us investigate further. As far as we are aware, during system sleep on a Mac, all processes (including NetWorx) should stop running. This means NetWorx should not be monitoring the network while your Mac is asleep. To help us look into
"Out of memory" message - Solution
6 months ago, by Ann in NetWorx Forum
Thank you for the list of DLLs loaded into the NetWorx process. It appears the culprit is windhawk.dll, which is part of the Windhawk customisation tool that you have installed. A simple workaround would be to exclude NetWorx from Windhawk injection process. To do this, please follow these steps: Open Windhawk. Go to Settings - Advanced Settings - More Advanced Settings. In the Process excl
Re: Compatibility with Windows 11 ARM installed in Parallels on MacOS
6 months ago, by Ann in RAM Disk Forum
Yes, the RAM Disk app includes a driver compiled for ARM64, and it is fully compatible with Windows 11 ARM running in Parallels on macOS.
6 months ago, by Ann in NetWorx Forum
We have run the NetWorx application with your configuration, and observed no increase in memory usage. This suggests that the issue may stem from a memory leak in a third-party DLL embedded within the networx.exe process. To investigate this further, please download Process Explorer from Microsoft. Once downloaded, launch the tool, select networx.exe in the Process list, and press Ctrl + D to d
6 months ago, by Ann in NetWorx Forum
Are you certain that this error message is coming from the NetWorx app? We are not aware of any memory leaks in our software, but we are happy to do additional checks, to make sure that everything is fine within NetWorx. To help us investigate this further, please share your configuration with us. You can do this by going to Usage Reports - Backup, then compressing the resulting database file into
Re: How to show the graph as a histogram and make it more compact
6 months ago, by Ann in NetWorx Forum
It sounds like you are referring to the graph style displayed on the desktop. In earlier versions of NetWorx, the default was histogram (bar graph), but in newer versions this has changed to polyline (line graph). You can easily switch back to the histogram view by going to Settings - Graph tab, and then selecting Histogram in the Graph type section: To make the graph more compact, you ca
Re: How to add a device manually
6 months ago, by Ann in WiFi Guard Forum
There isn't a direct way to manually add a known device that isn't currently on the network. However, you can work around this by using the XML import feature: Simply create an XML file in any text editor, copy the text from below, and edit it by replacing the sample MAC address and comment with your device details. Alternatively you can download, unpack and edit this XML file. Once done, go to
Re: How to backup comments for all devices
6 months ago, by Ann in WiFi Guard Forum
Absolutely! To back up your comments, simply go to 'All Devices' and click 'Export'. This will save all device information, including your comments, and you will be able to restore them later if needed.
Re: Determining the best plan/level of the internet service
7 months ago, by Ann in NetWorx Forum
What you are looking for is quite similar to what NetWorx speed test measures. The highest Gb/s you observe over a week or month typically reflects the fastest connection you can get under ideal conditions - usually when accessing a nearby server, like those used in speed tests or local websites. Since the maximum speed is achieved with local servers, visiting a local site can give similar resu
7 months ago, by Ann in Network Scanner Forum
Step 1 Go to Network Scanner menu Options and open the Friendly Names / Comments item. Select Identify by, then Columns, and then MAC Address. Step 2 In the main Network Scanner view, right-click a device to open its context menu (or press F2) to assign a friendly name to any MAC address by using Assign Friendly Name item.