Show all posts by user
Re: Shared folder is not detected
1 year ago, by Andrew in Network Scanner Forum
if you've chosen to use SMB 1.0 for compatibility, make sure it's enabled on all participating PCs. If the issue persists despite enabling SMB 1.0, here are some troubleshooting steps: Check Network Discovery: Make sure that Network Discovery is enabled on all PCs. Check Firewall Settings: Sometimes the built-in Windows Firewall might block network sharing services. Make sure that SMB/CIFS se
Re: Shared folder is not detected
1 year ago, by Andrew in Network Scanner Forum
The most common reason for Windows 10 not seeing shared folders on a network as that the network was configured as Guest or Public. In that case Windows disables access to shared folders due to security considerations. Please see this Microsoft article "Can't access shared folders from File Explorer in Windows 10" for the settings that need to be checked. It's also possible to use to
Unable to save scan results to a file - Fixed
1 year ago, by Andrew in WiFi Guard Forum
Apologies, that was an oversight. This issue should now be fixed. Please download a fresh copy from the WiFi Guard product page and install it over your current installation.
Re: Application window opens too far to the right of the screen
1 year ago, by Andrew in WiFi Guard Forum
The issue may be related to timing, wherein Windows attempts to apply the default window position after WiFi Guard has read its settings and positioned the window based on its last location. If you encounter this problem again, we recommend upgrading to the newest version. We have modified this version to prevent Windows from applying the default window position. Additionally, the 'File Not
Odd spikes in SNMP reports - Fixed
1 year ago, by Andrew in NetWorx Forum
Thank you, we have checked the logs and it appears to be a bug in your router's firmware. Here is the relevant section from the log: 12/09/2023 5:38:24 PM in num = 4276320451 out num = 2425539757 in fmt = 4.0 GB out fmt = 2.3 GB 12/09/2023 5:38:25 PM in num = 11776129 out num = 2425717128 in fmt = 11 MB out fmt = 2.3 GB 12/09/2023 5:38:26 PM in num = 8867592 out num = 2425908088 in fmt = 8.5
Re: Odd spikes in SNMP reports
1 year ago, by Andrew in NetWorx Forum
Thank you, we have prepared a debug build that will log some numbers from the router, so we can see what is going on. Please update your installation to the latest build from here. Upon launch it will create two text files on your desktop, named comm.log and diff.log. Then simply wait for the issue to occur, i.e. an erroneous spike on the graph. It will occur sooner if you download a large
Re: Odd spikes in SNMP reports
1 year ago, by Andrew in NetWorx Forum
From what I can see on your screen shot, the time between the spikes is about 400 seconds, which at 10 MB/s would give us around 4 GB. Since the standard 32-bit SNMP counters roll over every 4 GB (2^32), the spikes seem to be happening when the rollover takes place. It could be a bug in the router's firmware, or a bug in NetWorx, and we will need to investigate this further. If you are using
Suggestion: Show speed in Kilobytes when it is set to automatic - Implemented
1 year ago, by Andrew in NetWorx Forum
Thank you for reaching out and for your thoughtful suggestion regarding the speed measurement units in our app. You make an excellent point; speeds in bytes or bits are often too sensitive for practical use, and we appreciate your feedback on this matter. We have just updated the app to align with your recommendation. The new build now starts the speed measurement at kB/kbit instead of bytes/bi
Re: Is Network Scanner a security vulnerability?
1 year ago, by Andrew in Network Scanner Forum
Thank you for reaching out to us and for the compliments to our Network Scanner. We are pleased to hear that you've found our product to be valuable over the years. Regarding your concerns about the security implications raised by your IT department, I'd like to assure you that we take the security of our products very seriously. There are no backdoors, and we are not aware of any specific secu
Re: Icon appears in taskbar when minimized to system tray
1 year ago, by Andrew in WiFi Guard Forum
To be able to attach images in this forum you could either create an account or use any image-hosting service like imgur to upload a screen shot and post a link to it.
Re: Taskbar speed display overlaps taskbar icons
1 year ago, by Andrew in NetWorx Forum
This unfortunately cannot be fixed as Microsoft have removed taskbar customization in Windows 11. However, you can set the taskbar to be aligned to the left, which will add extra space for programs and the speed display:
Re: Icon appears in taskbar when minimized to system tray
1 year ago, by Andrew in WiFi Guard Forum
In the earlier version 2.1.2, the behavior for minimizing and closing the app was somewhat inconsistent. Both actions would send the app to the notification area, which could be confusing for some users. In version 2.2.1, we've made changes to better differentiate between minimization and closing actions. Now, when you minimize the app, it will simply be minimized to the taskbar as is typical b
Re: How to add the LOGGED-ON USERS and USER ACCOUNTS tabs
1 year ago, by Andrew in Network Scanner Forum
Simply enable the relevant options Enumerate User Accounts and Lookup Logged-on Users at the Workstation tab in the settings:
Re: Missing data in XML export
1 year ago, by Andrew in RAM Disk Forum
Sorry I am a little confused with what you are trying to achieve. The XML files are used to transfer a RAM disk configuration from one computer to another. There is really no point in having "copy" commands in it. If you want to copy some files to a volatile RAM disk upon login, this can be done via Tools - Applications - Add. The RAM Disk app will execute all programs listed there wh
Re: What does "Hard Disk Emulation" mean?
1 year ago, by Andrew in RAM Disk Forum
When the Hard Disk Emulation is on, the RAM Disk application emulates a disk that conforms to the SCSI standard. In a Windows environment, this can make the RAM Disk appear just like any other SCSI disk drive, complete with partitions, a drive letter and the ability to be managed through standard Windows disk management tools. This type of disk is highly compatible with various software, as it emu
Re: Missing data in XML export
1 year ago, by Andrew in RAM Disk Forum
Most likely you have a RAM disk associated with an image file. In this case a disk label or folders will not be exported in XML because this information is stored in the image file and is not a part of the disk configuration. For a regular volatile RAM disk, it should work flawlessly and exactly as you expect. For example, this configuration: Becomes the following XML: <?xml versio
Re: CCTV camera disconnects after network scan
1 year ago, by Andrew in WiFi Guard Forum
Since version 2.1.0 works well for you and doesn't cause the CCTV camera to stop working, it's best if you keep using that version for the time being. If we discover at some point what specific scan causes that, we will be able to add a workaround or light/full scanning options. In the meantime, please keep using version 2.1.0 until there is a solution.
Re: VLAN and LLDP information on Allied Telesis X and GS switches
1 year ago, by Andrew in Switch Port Mapper Forum
This suggests VLAN and LLDP information may not be present in SNMP tables or are in a format that the Port Mapper did not understand. We will be happy to have a closer look at this. Would you be able to run snmpwalk tool against your switch, dump the complete SNMP tree to a CSV file, and send it to us?
Re: RAM Disk and Windows System Cache
1 year ago, by Andrew in RAM Disk Forum
You are correct in your understanding. When data is stored in a RAM Disk, it is already in the system's RAM. Despite this, when data is read or written from/to the RAM Disk, Windows' disk cache mechanism will still be involved, potentially causing the data to be cached again in the system file cache. This does indeed seem redundant given that the data is already in RAM. As of our current knowle
Re: Occasionally losing drive letter
1 year ago, by Andrew in RAM Disk Forum
Looks like it's something unrelated to hibernation then. Unfortunately in our extensive tests, we never encountered an issue where the RAM Disk app lost its disk letter. Given that this occurrence seems to be random on your system and did not manifest during our tests, it would be exceptionally challenging for us to debug or reproduce the issue. We understand how crucial reliability is for o
Re: Recommended Windows Registry keys for improving RAM Disk performance
1 year ago, by Andrew in RAM Disk Forum
In Windows operating systems, the performance of a RAM disk can be influenced by some registry settings. However, it's crucial to note that modifying the Windows Registry can be risky if done improperly. Always back up the registry and your system before making any changes. Here are some registry keys that may affect RAM disk performance: LargeSystemCache: Location: HKEY_LOCAL_MACHINE\SYS
Re: CCTV camera disconnects after network scan
1 year ago, by Andrew in WiFi Guard Forum
Thank you for your feedback, Salim. I understand the importance of having a complete history of all devices on your network. The challenge we face is that our latest builds of WiFi Guard have advanced network probes to ensure comprehensive detection. Your CCTV camera seems to be adversely affected by one of these probes, yet we don't know which specific specific probe causes that. If a devic
Re: CCTV camera disconnects after network scan
1 year ago, by Andrew in WiFi Guard Forum
The recent builds of WiFi Guard include more advanced network probes to identify as many devices as possible. Most likely your CCTV camera simply doesn't like some of them, crashes and stops responding to network requests. Unfortunately we can't really be sure what it is without having that exact camera, but there is a simple workaround. Since WiFi Guard accepts custom IP address ranges, you co
Re: CCTV camera disconnects after network scan
1 year ago, by Andrew in WiFi Guard Forum
From your description, it sounds like certain network probes from WiFi Guard might be causing the CCTV camera software to behave unexpectedly. It's important to note that WiFi Guard is designed to passively scan and monitor network activities. It doesn't have the capability to actively disconnect any device from the network. However, some devices, especially if their software isn't up-to-date
Re: Occasionally losing drive letter
1 year ago, by Andrew in RAM Disk Forum
Indeed that looks odd. Since mentioned this morning, do you place your computer to sleep or hibernation? Perhaps this issue occurs after waking the computer up? If so, I would recommend executing this command in an admin command prompt and rebooting: powercfg /h off This will effectively disable hibernation and so called 'hybrid boot' that are known to cause system issues to some users. This
Re: Application window opens too far to the right of the screen
1 year ago, by Andrew in WiFi Guard Forum
Sorry we have been unable to reproduce this so far. Even after a reboot of Windows 10 the window opens up where it's supposed to be. Anyway, thanks for letting us know about this issue. We will keep an eye on it to see if it happens to any one else.
Re: Application window opens too far to the right of the screen
1 year ago, by Andrew in WiFi Guard Forum
It looks like for some reason WiFi Guard has remembered incorrect screen coordinates. Please try dragging it to the middle of the screen, then choose File - Quit from the main menu (don't use the button in the title bar). After that, restart WiFi Guard and it should appear where you placed it.
Re: Occasionally losing drive letter
1 year ago, by Andrew in RAM Disk Forum
It is highly unusual for a drive letter to disappear. We use our own RAM Disk application all the time, and have never experienced this issue. To clarify further, when you say the drive is still mounted but without a drive letter, do you mean that the drive appears in Disk Management or File Explorer without a drive letter assigned to it? If possible, could you provide a screenshot or more deta
1 year ago, by Andrew in Network Scanner Forum
Thank you for the suggestion. Generally, the menu itself is not suitable for embedding a search box. Instead, we have added bookmarks in the Navigator that allows one to quickly access a setting or feature. You are welcome to download the new build, then press F1 and start typing your bookmark's name. It will then be available for quick use:
Re: Terminated by signal SIGSEGV (Address boundary error)
1 year ago, by Andrew in Network Scanner Forum
Sorry, that's not something we could reproduce. The app seems to run perfectly on Debian 12 with GNOME: