Show all posts by user

Re: Graph is overlapping other taskbar items on Windows 11

9 months ago, by Ann in NetWorx Forum

Windows 11 doesn't officially support adding items to the taskbar, thus requiring us to resort to a workaround. This approach isn't flawless and may conflict with other elements on the taskbar, especially when a lot of applications are in use. We have tried various methods to embed NetWorx graph into Windows 11 taskbar and prevent overlapping, but unfortunately there doesn't seem to be a reliab

Re: How to save usage data to a CSV file

9 months ago, by Ann in NetGenius Forum

NetGenius does not have this feature, but we have a similar app called NetWorx that can do it. You can download NetWorx here, install it, access its hidden settings by double-clicking on the bottom-left corner of the Settings window, as shown on screenshot below, and then specify the path to your CSV file for the graph data. After that, NetWorx will be writing the current upload/download speed

Taskbar deskband is not displayed on the secondary monitor - Fixed

9 months ago, by Ann in NetWorx Forum

Thank you for reporting this issue. It seems you were experiencing a rare case bug, and we have just fixed it. Please download the latest build and install it over your current installation. After that, the problem with the taskbar deskband disappearing when moving the taskbar to a secondary monitor in Windows 10/11 should no longer occur. This fix should ensure that the taskbar deskband remai

Re: UserName NULL in WMI query

9 months ago, by Ann in Network Scanner Forum

If the UserName is coming back as NULL, it could indicate that there is no user currently logged into the system, or there might be an issue with permissions or WMI on the target machine. Here is how you can use wbemtest to test WMI queries and possibly diagnose the issue: Open wbemtest. On the machine where you want to test WMI, go to Start and type wbemtest, then press Enter. This opens th

Re: VLAN info on HPE Aruba (AOS) switches

9 months ago, by Ann in Switch Port Mapper Forum

This suggests that the VLAN assignments might either be absent from the SNMP tables or are in a format that the Switch Port Mapper could not recognise. Could you please run an SNMPwalk against your Aruba AOS, export the complete SNMP tree to a CSV file, and send it to us? Additionally, please provide a screenshot of the VLAN IDs, their names, and the ports to which they are assigned as tagged o

Re: VLAN info on HPE Aruba (AOS) switches

9 months ago, by Ann in Switch Port Mapper Forum

We implemented fetching VLAN information on Aruba switches in version 3.1.7, as indicated in the changelog. Could you please let me know which version of Switch Port Mapper you are currently using?

Re: RAM disk and Windows hybrid boot

9 months ago, by Ann in RAM Disk Forum

We recommend disabling the Windows Hybrid Startup as it directly impacts the normal operation of RAM disks. The Hybrid Startup feature in Windows is designed to speed up the boot process. It does this by saving the entire kernel memory space, including all active drivers and system files, to the hard drive upon shutdown. When you start your computer again, Windows restores this memory space, s

Automatic scan starts only after opening the program window - Fixed

10 months ago, by Ann in WiFi Guard Forum

Thank you for your feedback. We have investigated and found the presence of a bug that hindered the automatic scanning process from initiating until the main window was displayed. We have now fixed this issue and uploaded a new build.

No automatic scanning after boot - Fixed

10 months ago, by Ann in WiFi Guard Forum

Good news: we have found the bug that prevented the automatic scanning process from starting. Please download the latest build to fix the issue.

Re: Audio alert when download or upload speed goes above or below a certain limit

11 months ago, by Ann in NetWorx Forum

NetWorx does have a feature like that. Simply go to Settings - Notifications tab. Enable notifications, set your desired notification condition, and then in the Actions section for a standard system sound set it to run the following command under Run: rundll32 user32.dll, MessageBeep -MB_ICONEXCLAMATION For a custom WAV file, we have just added this feature in the latest build. If you would l

Re: How to assign friendly names when this feature is greyed out

11 months ago, by Ann in Network Scanner Forum

To assign friendly names to network devices, you would first need to choose the columns that will be used for device identification. Usually devices can be identified by their MAC address and/or IP address. You can simply choose these columns, and then you should be able to assign friendly names.

Re: How to determine IP type - DHCP/Static/MAC Reservation

12 months ago, by Ann in Network Scanner Forum

Unfortunately, there is no standardized method for determining whether a specific device has obtained its IP address from a DHCP server, is configured with a static IP address, or is using an IP address reserved for its MAC address. In general, there are two potential sources of information for this: DHCP Server Lease Tables One approach is to check the DHCP server lease tables. This involve

Re: How to remove empty space between tray icons

1 year ago, by Ann in NetWorx Forum

Unfortunately that's not possible at the moment, as NetWorx docks to the notification icon area (system tray) following its position and size. Instead it may be a good idea to change Windows 11 taskbar layout to having the Start button displayed on the left side of the taskbar, much like classic Windows. This way there would be more than enough space on the right side to accommodate the NetWorx

Re: How to remove empty space between tray icons

1 year ago, by Ann in NetWorx Forum

You can simply resize it. For that, move the mouse over the left side of the graph. A vertical bar will appear allowing you to expand or shrink its width. Click on that bar and, while holding the left mouse button, move the mouse to change the size of the graph.

Text on some interface elements doesn't fit and gets partially hidden - Solution

1 year ago, by Ann in NetGenius Forum

When Windows scales text only, it breaks down the UI layout for many programs that use fixed positions for their controls, including NetWorx and NetGenius. For compatibility reasons it is better to use DPI scaling than increasing text size in Accessibility settings. I would recommend setting DPI scaling to 150% or 200%, and text size to 100%. This way Windows will scale everything up to make it

Re: How to enable dark mode on Linux

1 year ago, by Ann in Network Scanner Forum

The dark mode checkbox is enabled only in the Windows version of Network Scanner. On Linux it will use the current GTK theme. You can simply go to Settings - Application Style - Gnome Application Style (GTK) - Get new themes and install any dark theme that you like. Then restart Network Scanner and it should pick up that theme:

Re: How to monitor multiple adapters and get their usage summary

1 year ago, by Ann in NetWorx Forum

It's quite easy: simply add the adapters you want to monitor under Mode - Settings... on the Main tab in Settings. By default any usage report includes data from all adapters, but you can also choose a specific one if you wish.

Re: How to run the app in the background

1 year ago, by Ann in WiFi Guard Forum

WiFi Guard is currently structured as a standard application rather than a service, meaning it is activated when a user logs in. Upon starting, it positions its icon in the notification area. When it detects unfamiliar devices, it informs the user via a message box. Understanding your preference for a seamless and unobtrusive user experience, we are open to exploring the incorporation of a &quo

Re: How to backup Network Scanner data files

1 year ago, by Ann in Network Scanner Forum

Network Scanner keeps its configuration files in %APPDATA%\SoftPerfect Network Scanner, so you can simply backup this folder. If you saved any data manually to a different folder, make sure to back up that folder as well.

Suggestion: Clickable link for each discovered IP address - Implemented

1 year ago, by Ann in WiFi Guard Forum

Thank you, that's a great idea. We have just updated WiFi Guard so that it shows a little blue icon next to the devices that have a web-interface. Now you can right-click any one of those devices and access the Web-Page through the menu that will appear.

Re: VLAN and LLDP information on Allied Telesis X and GS switches

1 year ago, by Ann in Switch Port Mapper Forum

Thank you for sending us the snmpwalk output file and the screen shots of the current LDP and VLAN info from the switch interface. This information was very helpful in pinpointing and fixing the issue. Please download the latest build. It should now be able to extract VLAN and LLDP information from your switches.

Re: Occasionally losing drive letter

1 year ago, by Ann in RAM Disk Forum

Thank you too. If you figure it out, or at least notice some correlation between this issue and something else, please do let us know. It might be very helpful in finding the solution.

Re: Can RAM drive size be increased from 4 to 8 GB in an old RAM Disk version?

1 year ago, by Ann in RAM Disk Forum

This means that the RAM Disk application is still running. You can access it via its icon in the notification area and choose Quit from the popup menu. Alternatively, you can open the Task Manager and end the "ramdisk.exe" process. After that, you should be able to install the latest version over the current installation. If uninstallation is required, the installer will advise you.

Re: Booting Windows 10 from a RAM disk

1 year ago, by Ann in RAM Disk Forum

If it is the only operating system that exits on your machine, it cannot be moved to a RAM disk because the RAM Disk software itself is installed on that system. But if you are asking about booting an additional system, then because modern operating systems, such as Windows 10, have become much more complex, the process of directly copying them to a RAM disk and booting from there is not strai

Re: Can RAM drive size be increased from 4 to 8 GB in an old RAM Disk version?

1 year ago, by Ann in RAM Disk Forum

Both versions 4.0.4 and 4.0.7 of our RAM Disk software should be capable of creating RAM disks of various sizes, including 8 GB. However, you need to consider the Windows version running on your machines. If you are using Windows 10 version 1809 or newer, Microsoft made changes there that can cause issues when creating RAM disks larger than 4 GB. To ensure smooth functionality, you will need a new

Re: A tool for evaluating the sufficiency of home internet connection for online schooling

1 year ago, by Ann in NetGenius Forum

Thank you for reaching out to us regarding our Connection Emulator tool and expressing your interest in evaluating Starlink's potential performance for your online schooling needs. While it can certainly simulate different latency and bandwidth scenarios and provide valuable insights into various network conditions, we want to clarify that it may not entirely replicate the exact experience you wou

Re: RAM consumption on macOS

1 year ago, by Ann in RAM Disk Forum

When you refer to 'consumption', if you mean the Disk Usage indicator in the RAM Disk application, it's important to note that when a RAM disk is created, it is initially empty. Hence, zero usage is shown. After you transfer some files to the RAM disk, the Disk Usage gauge should begin to reflect the amount of space being taken by those files. If, on the other hand, you mean the amount of free

Unrecognised device appears on startup and then disappears - Fixed

1 year ago, by Ann in WiFi Guard Forum

Thank you very much for the detailed clarification. Your meticulous detective work has provided some valuable insights into the issue you are experiencing. Based on this information, we have made some improvements and published an update to WiFi Guard that should resolve this issue. Please download the most recent build, try it on your system, and let us know how it works for you.

Re: How to install RAM Disk on macOS

1 year ago, by Ann in RAM Disk Forum

The installation process for most macOS applications, including our RAM Disk, is quite simple and doesn't require any formal installation procedure. Here's how you can install it: After you've downloaded RAM Disk for macOS (.dmg file), double-click on that file to open it. A new window will appear with the RAM Disk app icon and a shortcut to your Applications folder. Click and hold on the RAM D

Re: How to stop the application window from opening at startup

1 year ago, by Ann in NetWorx Forum

There shouldn't be any windows that open automatically, except the floating graph/applications window if the corresponding setting is enabled. Please check your graph/applications window, and see whether the "star" button is greyed out. If this setting is active, then the window will open at startup. Simply click that button to deactivate automatic opening. This screen shot is fro