SoftPerfect Support Forum
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Re: WAN interface monitoring stops after 5-10 minutes
5 years ago, by Ann in NetWorx Forum
It is likely to be an issue with the router's firmware. We found that UPnP implementations often have bugs, the most common ones being: Some routers stop increasing their upload/download counters after reaching the 4 GiB mark (2^32 bytes). Some routers freeze or crash when UPnP is polled every second (which is what NetWorx does). Unfortunately it is not clear which one is your case. If you
Re: WAN interface monitoring stops after 5-10 minutes
5 years ago, by Ann in NetWorx Forum
Are you using SNMP or UPnP for collecting the usage data in NetWorx?
New features: groups, profiles, get switch info, command line parameters
5 years ago, by Ann in Switch Port Mapper Forum
Following the user feedback, we have implemented the suggestions in the new build as follows: It is now possible to select a group for scanning, which will automatically select all switches in that group. Added a new setting that allows you not to display individual devices in groups in the drop-down list. The SNMPv3 discovery settings now support profiles, so you can define several sets of SN
Re: Invalid hostname character is preventing file saving
5 years ago, by Ann in Switch Port Mapper Forum
Thank you for reporting the issue with the failed key creation error. It was caused by building the port mapper in a different version of the dev environment. We have just fixed that, please download the new build and everything should work fine. Regarding the suggested improvements, thanks for those! We'll implement some of them shortly. We will let you know when done and post a new thread, so
Re: Relocating the cache of all applications to RAM disk
5 years ago, by Ann in RAM Disk Forum
Our Cache Relocator will not work for portable Chrome. In that case, you do need to use --disk-cache-dir in the shortcut that opens your portable Chrome.
5 years ago, by Ann in NetWorx Forum
You can install NetWorx using networx_setup.exe /SILENT in the command line. This will install it automatically, without user intervention. To install specific components only, use /COMPONENTS="comma separated list of component names" where the available components are: main (the application itself) deskband (the taskbar extension) netfilter (LAN traffic filtering driver)
Re: Relocating the cache of all applications to RAM disk
5 years ago, by Ann in RAM Disk Forum
You don't need to use the --disk-cache-dir parameter with Chrome if you have already moved its cache with our Cache Relocator tool. Regarding other applications, not every application has a cache, and none of them would understand --disk-cache-dir. This parameter is specific to Google Chrome. Generally, it is sufficient to move the caches with our utility and assign the %TEMP% variable to a
Re: Invalid hostname character is preventing file saving
5 years ago, by Ann in Switch Port Mapper Forum
I'd say the Port Mapper is pretty much feature-complete, so no new features are planned at the moment. However, we are always happy to hear from our customers. If you have any suggestions, or can think of any features we can add that could be useful to a wide audience, please let us know.
Re: Invalid hostname character is preventing file saving
5 years ago, by Ann in Switch Port Mapper Forum
Thank you for reporting this error. We have checked, and this is indeed the case. Erroneous characters cause the XML to be invalid, and the save operation is aborted. Please try the new build. It writes XML in a 'relaxed' mode and invalid characters should no longer cause an exception. Let us know how it works for you.
Re: How to prevent pings between clients
5 years ago, by Ann in Bandwidth Manager Forum
I am afraid there isn't really a way to block client-to-client pings. The reason being that the clients connect to each other directly, without their traffic reaching the Bandwidth Manager. For example, you have computers A and B, and the Bandwidth Manager installed between the Internet router and the rest of the network. BM can control data flowing from and to the Internet, but computer A can
Re: How to resolve OS build for Macs in scan results
5 years ago, by Ann in Network Scanner Forum
That seems to be what the file sharing service on macOS returns. This function usually only works with Windows. If you want to know the macOS details, try using Nmap integration as shown below:
Re: Coil whine sound from Acer laptop
5 years ago, by Ann in NetGenius Forum
It is probably related to the fact that NetGenius draws its taskbar extension graph using DirectX and GPU where available, whereas NetWorx uses older graphics code without these modern technologies. Unfortunately, we can't really do anything about this. It is likely to be an issue with the GPU driver, the GPU + PSU combination, or the laptop's schematics, and will produce a similar noise if you
Re: Compatibility with AdGuard
5 years ago, by Ann in NetGenius Forum
Unfortunately all these network-filtering programs don't work well together, be that VPN, antivirus software, ad-blockers or NetGenius. But since all you require is a simple blocking of applications, this can be done with the Windows Firewall. No additional software is needed.
Re: Taskbar extension doesn't appear in non-admin user account
5 years ago, by Ann in NetGenius Forum
NetGenius should work in non-admin accounts the same way as in the admin. For the taskbar extension to work in any account, two things are required: The NetGenius user interface must be running (it can be minimised to an icon in the notification area). The taskbar extension must be visible. Click an empty space on the taskbar and choose Toolbars - NetGenius Extension. You may also need to un
Re: Latency to miles conversion
5 years ago, by Ann in Connection Emulator Forum
I don't think there is a precise formula. Generally, the signals travel at the speed of light, plus extra latency when passing routers. You can use this WAN Latency Estimator as rough guide. 30ms should be around 1500 miles (note that the latency is applied two ways in the Connection Emulator, and the RTT will be 60ms or ~3000 miles).
Re: Compatibility with AdGuard
5 years ago, by Ann in NetGenius Forum
It sounds like the blocking (in this case CCleaner) is the culprit. With any blocking set, all traffic is routed via the NetGenius internals and for some reason AdGuard does not want to see it. Try unblocking CCcleaner, or use AdGuard as a proxy rather than WFP.
Re: Compatibility with AdGuard
5 years ago, by Ann in NetGenius Forum
Sorry, we have been unable to reproduce this. We have installed the latest NetGenius and AdGuard and everything worked as expected, see the screen shot below for details. Perhaps it's worth trying to update to the latest versions of both NetGenius and AdGuard? Additionally, if you are using any bandwidth limits, priorities or blocking in NetGenius, this may be the culprit. Using any of these fe
Re: How to filter out the usage data for selected applications
5 years ago, by Ann in NetGenius Forum
We have just published a new build where we added a new menu item that allows the user to exclude certain processes from monitoring. The skipped process will still be shown in the list of active processes, but will not contribute to charts and usage records. Regarding your other requests, such as resetting specific application usage or having the usage data on the main screen, I am afraid
Re: Email reports in macOS NetWorx
5 years ago, by Ann in NetWorx Forum
It can, see the screen shot below for details. Please note that to be able to email the scheduled reports the NetWorx app must be running constantly.
Re: How to apply latency between specified IP addresses
5 years ago, by Ann in Connection Emulator Forum
It is likely that in your case the data exchange was less than 100 packets. As you are applying the loss and latency to only 1% of the packets, it will affect 1 packet out of 100 on average. So if you send less than 100 packets, it can happen that the 1/100 chance of the loss doesn't occur. Below is a screen shot taken when using your profile, but with more data passing through the connection;
Re: How to apply latency between specified IP addresses
5 years ago, by Ann in Connection Emulator Forum
It seems the issue is that your VLAN ID tag set to 1: <vlanid>1</vlanid> This feature is for rare cases where network packets carry VLAN tags. Normally these are stripped by switches and there is no need to specify one. Try setting the VLAN ID to zero in the filter settings, and you should be able to see the traffic.
Re: How to apply latency between specified IP addresses
5 years ago, by Ann in Connection Emulator Forum
Does the traffic between those IP addresses actually flow through the connection that you are using the Connection Emulator on? If you have device A and device B, and run the Connection Emulator software on device C, then A's and B's traffic must be routed via C. Otherwise the emulation will not work.
Re: How to get device information in different subnets
5 years ago, by Ann in Switch Port Mapper Forum
This is normal behaviour: When MAC address mapping is done in the same subnet, the software can ARP-scan the entire IP address range and map MAC addresses to their respective IP addresses. When MAC address mapping is done in a different subnet, the above method won't work because the ARP protocol is not routable and only works in the local subnet. To overcome this issue, it is possible to sp
Re: Unloading persistent log-on RAM disks at log-off
5 years ago, by Ann in RAM Disk Forum
Indeed the RAM Disk application is not exactly designed for the scenario where each user has their own RAM disk and image file. Like you mentioned, it can be automated with some command line parameters. Or simply consider an alternative product that allows per-user configuration.
Re: Unloading persistent log-on RAM disks at log-off
5 years ago, by Ann in RAM Disk Forum
What you describe sounds like normal behaviour if I understood your steps correctly: You created an image-based RAM disk as user A, then logged off. You logged on as user B and found that user's A RAM disk was there. The disk is not specific to any user, i.e. a logon-time disk will be mounted for any user that logs on. So what has happened is this: User A logged off, all data saved to the
Re: MAC and IP info is missing in Cisco Catalyst switches
5 years ago, by Ann in Switch Port Mapper Forum
Thank you for the output file. We have checked it, and this switch seems to only list a few MAC addresses, namely: .1.3.6.1.2.1.17.4.3.1.1.120.188.26.13.45.175,OctetString, 78 BC 1A 0D 2D AF .1.3.6.1.2.1.17.4.3.1.1.120.188.26.13.45.176,OctetString, 78 BC 1A 0D 2D B0 .1.3.6.1.2.1.17.4.3.1.1.120.188.26.22.160.175,OctetString, 78 BC 1A 16 A0 AF .1.3.6.1.2.1.17.4.3.1.1.120.188.26.22.160.176,Octe
Re: MAC and IP info is missing in Cisco Catalyst switches
5 years ago, by Ann in Switch Port Mapper Forum
This suggests the MAC address assignments may not be present in SNMP tables, or are in a format that the Port Mapper did not understand. Would you be able to run snmpwalk against your switch, dump the complete SNMP tree to a CSV file and send it to us?
Re: Unloading persistent log-on RAM disks at log-off
5 years ago, by Ann in RAM Disk Forum
Normally, if you have a logon-time RAM disk with an associated image, it is populated from that image when a user logs on. If the 'Save Contents to Image' option is enabled in the disk's properties, any changes are written back to the image file when the user logs off, and then the RAM disk is destroyed. It seems however that in some cases Windows may kill the RAM Disk application upon logoff b
5 years ago, by Ann in NetGenius Forum
That is correct: NetGenius ignores local file transfers (also knows as file sharing, Server Message Block, or SMB protocol), because: Windows does not assign this traffic to specific applications. This traffic does not consume Internet data. These transfers do not normally affect user privacy or security.
Re: Background transparency in the floating graph
5 years ago, by Ann in NetWorx Forum
To change the transparency of the graph background only, open the Hidden Options, scroll to the Transparent graph background and set it as you like.