Show all posts by user

Re: Daily usage synchronization

5 months ago, by Ann in NetWorx Forum

Normally, NetWorx syncs the usage every 60 seconds. But if some computers do not see others, it is probably a firewall issue. You can try turning off any firewalls you have and see if that helps. Also, note that all the computers must be in the same subnet for the synchronization to work. Alternatively, you could try NetMaster and see if it suits your setup better. With NetMaster, you can monit

Re: Same user is shown connected multiple times

6 months ago, by Ann in Network Scanner Forum

There is no single 100% working method. See for example this discussion on WMI. Network Scanner has a couple more features that can extract logged on users. These are in Options - Remote Scripting. One enumerates who is running explorer.exe, and the other extracts data from Win32_LogonSessions. Please check the 'User logon time' and 'Full logged name' scripts. They actually do more than just li

Re: Same user is shown connected multiple times

6 months ago, by Ann in Network Scanner Forum

Network Scanner uses several methods to retrieve the list of current logged-on users, in this sequence: Calling a Windows function NetWkstaUserEnum. It lists information about all users currently logged on to the workstation. This list includes interactive, service and batch logons. If the above fails, a NetBIOS request is sent and logged-on user name is extracted from the response. This is sim

Re: Startup options for a RAM disk with a very large image

6 months ago, by Ann in RAM Disk Forum

There is a couple of things you can do: If you are not using the latest version of the RAM Disk (4.1), I recommend upgrading to it. The latest version creates image files as sparse files, which allows more efficient storage and faster reading. For example, if on your 160 GB image only 50% of space is actually used, it will take ~80 GB on the SSD and will load faster. You may need to re-create

Re: Upload figures in popup menu

6 months ago, by Ann in NetWorx Forum

Thank you for reporting this issue. It is not the intended behaviour: the NetWorx popup is supposed to show downloads, uploads, and also their sum. It looks like Microsoft has recently restricted the number of lines that can be displayed in a notification, thus cutting off the upload numbers and the total. To fix this, we implemented a custom popup instead, as shown below. Please download and i

Re: Size of Taskbar Extension graph in vertical mode

6 months ago, by Ann in NetMaster Forum

Thank you for reporting this issue. Vertical taskbar is a little tricky to deal with, but I think we have just fixed it. Please download the latest build, install over and reboot. You may need to unlock the taskbar, shrink the NetMaster extension, and then lock the taskbar again.

Re: Server 2019 Core issue with .dll not found

6 months ago, by Ann in RAM Disk Forum

Thank you for reporting this issue. It looks like the latest release introduced a Direct2D dependency, which is used for rendering vector icons and images in the application. We have just updated the RAM Disk package: now, if Direct2D is not found, it will fall back to software rendering. To update, please follow these steps: Remove these keys from the registry (with regedit.exe), to ensure

Re: Advantages of SoftPerfect RAM Disk

6 months ago, by Ann in RAM Disk Forum

Being RAMdisk tools, SoftPerfect RAM Disk and IMDisk naturally have similar functionality. However, in an application like RAMdisk, it is not the number of features that is important, but rather its performance and stability of operation. We regularly receive feedback form users saying that, after trying a few different RAMdisk apps, they found ours works best for them, that it is the fastest a

Re: Asterisks in a scheduled task output of a licensed copy

6 months ago, by Ann in Network Scanner Forum

It is most likely that the application can't find its licence information because the Task Scheduler runs it under a different user. To resolve this, change the scheduled task to run under the same user account where you normally use it. Alternatively, you can download the portable version of the Network Scanner and place it in a separate folder. After that, go to menu Help - Enter Licence Key

Re: Incorrect password for localhost

6 months ago, by Ann in NetMaster Forum

That is very strange. You can try deleting your device from NetMaster's view and then re-adding it by clicking Connect to. Enter localhost for name and a blank password. If that doesn't help, here is how to recover the password: Download SQLite Spy Launch it and load the NetMaster database file located in %PROGRAMDATA%\SoftPerfect\NetMaster Run the following query in SQLite Spy: SELECT PAR

Re: macOS errors when trying to export to CSV or XML file

6 months ago, by Ann in WiFi Guard Forum

We have checked WiFi Guard for macOS - AppStore build, and can confirm the issue with exports. It is related to Apple's app sandboxing and how WiFi Guard processes user-selected file names. We will fix it today, but Apple may take a few days to update the application file in its AppStore. In the meantime, you can use this simple workaround: add the extension when typing the export file name

Re: macOS errors when trying to export to CSV or XML file

6 months ago, by Ann in WiFi Guard Forum

Thank you for reporting this issue. Are you using WiFi Guard from the AppStore or from our web-site? They are a bit different: the AppStore version runs in a macOS sandbox that may limit its ability to write to external files. Also, what version of macOS are you using?

Re: Persistent RAM disk referencing pre-existing files on the hard drive

6 months ago, by Ann in RAM Disk Forum

It is impossible to have a RAM disk with some files appearing on it after startup without copying them there first from somewhere else. RAM disks reside in RAM (obviously), and therefore cannot themselves store any data between shutdowns. The only way to have any pre-existing data on a RAM disk is to copy it there from some persistent storage like an image file stored on a hard drive. Likewise

Re: How to move multiple Chrome profiles to RAM disk

6 months ago, by Ann in RAM Disk Forum

Right-click on the Start menu item or the icon, Choose Properties, Open the Shortcut tab, Copy the line of code from the above example into the Target field, making sure to use the correct path to chrome.exe (wherever it is installed in your system) and the correct RAM Disk letter (the one you chose for your RAM disk).

Re: How to move multiple Chrome profiles to RAM disk

6 months ago, by Ann in RAM Disk Forum

We are using symbolic links, but that's not a great solution for multiple profiles (it would require multiple symbolic links). Instead just change your Chrome shortcut (i.e. in the Taskbar or Desktop or Start Menu) to launch chrome with the --disk-cache-dir command line parameter. Something like this, if R: is your RAM Disk: "C:\Program Files (x86)\Google\Chrome\Application\chrome.ex

Re: API for automated tests

6 months ago, by Ann in Connection Emulator Forum

There are a few command-line parameters: consim.exe If the Connection Emulator is launched with an XML file specified, it will load the specified configuration profile and begin emulation automatically. If the emulation is already running, it will load the specified file and continue with the new parameters. If the /runtime switch followed by a number of seconds is present, the emulation

Re: Reconnecting to the Internet after uninstallation

6 months ago, by Ann in Bandwidth Manager Forum

What you describe is not supposed to be happening. Bandwidth Manager does install a lightweight filter driver for traffic capture, but it should have been safely removed by the uninstaller. Something must have happened during uninstallation, for example some other software interfered with the normal process. Please check in the adapter properties in Windows settings if the filter is still insta

Re: How to block AnyDesk remote desktop

7 months ago, by Ann in Bandwidth Manager Forum

You can try blocking the entire net.anydesk.com domain. It may not work immediately, if the clients have cached DNS responses, but over a few hours it should get blocked. Below is a screen shot showing how doing so prevents AnyDesk from connecting to its servers:

Re: Separate usage statistics for each user

7 months ago, by Ann in NetWorx Forum

It's just how NetWorx works: it is unable to attribute individual usage to a specific user. When multiple users are logged on, it will simply use the name of the user who launched NetWorx first. I don't think there is any way to track bandwidth usage by the user name. You can probably use Wireshark to determine top IP addresses and then map them to user names, but I have not seen any ready-to-u

Re: How Speed Meter measures the speed

7 months ago, by Ann in NetWorx Forum

Please see this page explaining similarities and differences between NetWorx and NetMaster. If you like the description of NetMaster, please download its free 30-day trial. Each user has different requirements and expectations, so we strongly advise everyone to always take advantage of the free trials, to make sure you are happy with the software before purchasing a license.

Re: How to use Logarithmic Scale

7 months ago, by Ann in NetMaster Forum

It is great to hear that you like our NetMaster and find it helpful. Logarithmic scale is very useful for displaying data that spans a wide range on one chart. For example, if you have a very low upload traffic stream and a very high download stream, using a linear scale (equally-spaced values have equally-spaced marks, i.e. same space between 1 and 2, 999 and 1000) will make the upload va

Re: Shared folder permissions

7 months ago, by Ann in Network Scanner Forum

It is supposed to display who can access shared folders (not who is actively using them). This is done by reading NTFS permissions, reading shared folder permissions and then combining them to compute the effective permissions. Unfortunately it does not always work well; for example if NTFS permission reading fails for some reason, there would be no result shown. I recommend trying this free Sh

Re: Alias in XML export

7 months ago, by Ann in Switch Port Mapper Forum

Thank you for reporting this issue. It was actually a bug, as the alias is supposed to be present in both XML output and JSON output. We have just fixed that. Please download and install the new build and you should be able to see the alias field in XML.

Re: What does "Reconnect" do?

7 months ago, by Ann in NetMaster Forum

The Reconnect menu is for re-establishing connection with a remote computer manually when the connection fails. For example, when a remote computer has not connected to the network yet, NetMaster Console may be unable to connect to it during its startup. In this situation, the user can try to reconnect manually. Otherwise, NetMaster will re-try in 1 minute automatically.

Re: Accidentally removed computer

7 months ago, by Ann in NetMaster Forum

To prevent this from happening again, we will add a confirmation message for the computer removal in the next NetMaster release. To add the removed computer back to the list, simply click Connect to... button in NetMaster toolbar, then in the "Connect to computer" field type either localhost for the current machine, or the computer's name (and password, if it was set) for a remote co

Re: Tasklbar Extension font

7 months ago, by Ann in NetMaster Forum

Thank you for your feedback. We have added an option to choose the font. Simply download and install the latest build, click on the Extension, choose Font... and set any font you like.

Re: How to remove Taskbar Extension

7 months ago, by Ann in NetMaster Forum

There are two ways to remove the Taskbar Extension without reinstalling NetMaster: The easiest way is to hide it by right-clicking the taskbar, selecting Toolbars, and then unchecking NetMaster Extension. Windows Explorer will off-load the inactive Extension, and it will not be loaded in the future, unless you enable it again. If you are familiar with the Command Prompt, you can manually de-reg

Re: Captured throughput is lower than it should be

7 months ago, by Ann in NetMaster Forum

It looks like you are using an older version of NetWorx and have the Ignore LAN traffic option enabled in it. In this case NetWorx intercepts traffic before NetMaster, and the latter will show near to no activity, like you describe. Try updating NetWorx to the latest version (6.2.8). It uses a different filtering mechanism that should work better with NetMaster. If that does not help, try untic

Re: 3.5 GB RAM disk limit on 32 bit OS

7 months ago, by Ann in RAM Disk Forum

32-bit versions can only use up to about 3.5 GB for a RAM disk, because 32-bit OS are able to address a maximum of 4 GB of RAM in total. You will need a 64-bit OS to use all your available RAM.

Re: How Speed Meter measures the speed

7 months ago, by Ann in NetWorx Forum

We are using the same servers as SpeedTest.net does, though the testing procedure is a little different. I am afraid it's not really possible to say which one is right and which is wrong. Some tests report the maximum achieved speed, others report an averaged value... NetWorx can display both.