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Unrecognised device appears on startup and then disappears - Fixed
10 months ago, by Ann in WiFi Guard Forum
Thank you very much for the detailed clarification. Your meticulous detective work has provided some valuable insights into the issue you are experiencing. Based on this information, we have made some improvements and published an update to WiFi Guard that should resolve this issue. Please download the most recent build, try it on your system, and let us know how it works for you.
Re: How to install RAM Disk on macOS
10 months ago, by Ann in RAM Disk Forum
The installation process for most macOS applications, including our RAM Disk, is quite simple and doesn't require any formal installation procedure. Here's how you can install it: After you've downloaded RAM Disk for macOS (.dmg file), double-click on that file to open it. A new window will appear with the RAM Disk app icon and a shortcut to your Applications folder. Click and hold on the RAM D
Re: How to stop the application window from opening at startup
10 months ago, by Ann in NetWorx Forum
There shouldn't be any windows that open automatically, except the floating graph/applications window if the corresponding setting is enabled. Please check your graph/applications window, and see whether the "star" button is greyed out. If this setting is active, then the window will open at startup. Simply click that button to deactivate automatic opening. This screen shot is fro
Re: Unrecognised device appears on startup and then disappears
10 months ago, by Ann in WiFi Guard Forum
Based on your description, it seems that your issue might be due to your MacBook Pro M1 switching between MAC addresses. Modern devices like MacBook Pro M1 sometimes use a random MAC address when they initially connect to a network, and then switch to their permanent MAC address once the connection is established. If your MacBook's permanent MAC address is already whitelisted in WiFi Guard,
Re: Speed Meter Start button is greyed out
10 months ago, by Ann in NetWorx Forum
This may happen when NetWorx cannot reach the speed-testing server at https://speed.cloudflare.com There may be an issue with the Internet connection. Try opening that link in your browser and see if it works.
10 months ago, by Ann in RAM Disk Forum
SoftPerfect RAM Disk is entirely capable of functioning with VPN and VDI. Our RAM Disk does not incorporate networking aspects and is indifferent to the type of machine - be it physical or virtual. Therefore it should seamlessly integrate into your existing VPN and VDI setups. That said, we always encourage our customers to download the fully-functional RAM Disk trial and ensure that they are a
Re: How to relocate browser cache to a server RAM disk for all its users
10 months ago, by Ann in RAM Disk Forum
Indeed, moving the browser cache to a RAM disk can significantly reduce the load on your disk drives and potentially boost performance for your users. However, there are a few challenges in this process that need to be dealt with carefully: As RAM is a scarce resource compared to disk storage, you will need to size the RAM disk appropriately to hold the cache files, keeping in mind that it will
Re: Source and Destination settings
10 months ago, by Ann in Connection Emulator Forum
The Source and Destination settings are used for applying filters to network traffic, which give you a way to narrow down the traffic that you are monitoring or manipulating. Here's how they work: Source. By setting a source, you are instructing the software to consider only the packets originating from the specified source IP address(es). This can be particularly useful if you are only interest
Re: Using "scannet" command and file output in console
10 months ago, by Ann in Switch Port Mapper Forum
The /scannet command activates network scanning following the mapping process and can take two forms: /scannet without an IP range will scan the current subnet for resolving MAC addresses to IP addresses of connected devices; /scannet with an IP address range, e.g. /scannet 192.168.0.1-192.168.0.100, will scan the specified range for resolving MAC addresses to IP addresses of connected devices.
Re: How to get IP address associated with MAC address
11 months ago, by Ann in Switch Port Mapper Forum
It is important to bear in mind that switches typically don't provide any IP-level data because they operate on the data link layer (Layer 2) of the OSI model, primarily dealing with MAC addresses. This is why you are seeing MAC addresses but not client IP addresses when you perform a network scan. Our Port Mapper receives only a list of switch ports and the connected MAC addresses from a switc
Re: What is packet duplication?
11 months ago, by Ann in Connection Emulator Forum
The packet duplication feature replicates a random packet within the network stream, simulating the behaviour of faulty network devices. It helps evaluate the performance and resilience of network applications under such conditions. When a TCP/IP packet is duplicated in a computer network, an exact copy of the packet is created and sent separately. This duplication mainly affects transport laye
Re: Instant detection of new devices in the network
11 months ago, by Ann in WiFi Guard Forum
This feature operates by monitoring DHCP broadcast requests. When a new device attempts to join the network, it sends out a DHCP message to request an IP address. WiFi Guard is programmed to anticipate this message and initiates a scan on the device as soon as it attempts to obtains an IP. With this feature, you can expect instantaneous detection for the majority of new devices. However, it is
Re: "Maximum queue size" setting
11 months ago, by Ann in Connection Emulator Forum
Maximum queue size deals with the situations when network packets come at a faster rate than the limit allows. For example: you capped the speed at 1 Mbit/s, but network packets keep arriving at 2 Mbit/s. As soon as the queue fills up with more packets than is set in this setting, the software will begin dropping them.
Re: How to export/save daily downtime data
11 months ago, by Ann in NetWorx Forum
Thank you for reaching out and for your kind words about our NetWorx app. We appreciate your feedback and are glad to hear that you are enjoying it. We also have some good news for you. We have just added a new feature that allows you to easily report and export all the ping data and downtime data in multiple formats: At the moment this new feature is available in the latest build of Net
Re: Scanning is taking a long time
11 months ago, by Ann in Network Scanner Forum
It sounds like the scanning of some of your devices has not completed. You can scroll the list in the main window up and down to find those devices: they would have a 'question mark' icon rather than the 'computer screen' icon. Depending on your scan settings, scanning certain devices may take a long time. For example, if you are doing a port scan and a device is firewalled, it will take a cons
11 months ago, by Ann in Connection Emulator Forum
Serial over LAN (SOL) is a mechanism that allows you to forward data from a COM port over a TCP/IP connection. This can be useful for remote device management or for applications that require communication between devices over a network. However, it is not directly related to the emulation of network conditions, which is the primary purpose of SoftPerfect Connection Emulator. Enabling Serial ov
11 months ago, by Ann in Network Scanner Forum
Thank you for letting us know. It is very nice to hear that everything is working fine.
Re: "Unable to open the database file" on macOS
11 months ago, by Ann in NetWorx Forum
It looks like there is some kind of permissions issue. Please try opening the Terminal and typing: sudo chmod -R 777 /Users/Shared/Library You may need your admin password to execute this command. This will reset permissions on every directory within the path and hopefully fix the issue.
Re: Scheduled backups of RAM disk image file
12 months ago, by Ann in RAM Disk Forum
We are glad to be of help. By the way, our RAM Disk comes with a free 30-day trial. Therefore, if you wish, you can use it for that period to make you that you are absolutely happy with the software before purchasing a license.
Re: Scheduled backups of RAM disk image file
12 months ago, by Ann in RAM Disk Forum
It is perfectly doable with our RAM Disk application as it can periodically update the associated image every X minutes. In addition, to speed things up, it re-writes only the blocks that have changed since the last backup, which also greatly reduces the amount of writing to the SSD. To set periodic backups, open the main window, select your RAM disk and open its Properties. There click Advance
Speed numbers/text shifted beyond the taskbar boundary - Fixed
1 year ago, by Ann in NetGenius Forum
It is a Windows bug that only exhibits itself on systems with a touch screen. We have implemented a workaround that deals with this issue. Please download the latest build, try it and let us know how it works for you.
1 year ago, by Ann in WiFi Guard Forum
This is happening because Microsoft is disabling SMTP authentication, which leads to the "5.7.139 Authentication unsuccessful" error that you see. To fix this problem, you can try one of the following: (easiest) Tick 'Use automatic settings' in WiFi Guard settings. In this case WiFi Guard will be instead using SendGrid for sending mail. Use a different SMTP server. Re-enable SMTP.
Re: How to move Vivaldi cache to RAM disk
1 year ago, by Ann in RAM Disk Forum
Yes, if you are using a portable (standalone) version of Vivaldi, the Cache Relocator will not be able to see it. Portable applications keep their files, including cache, in their own folders, which can be anywhere the user wished. Cache Relocator respects user privacy: it doesn't go through all user files and looks only in the standard system location. If your Vivaldi isn't there, it won't appear
Re: How to move Vivaldi cache to RAM disk
1 year ago, by Ann in RAM Disk Forum
Thank you, we are delighted to hear that our Cache Relocator tool has been helpful to you. Regarding Vivaldi browser, it has been supported since version 1.1 of Cache Relocator. It should appear in the main window, in the list of supported browsers:
Re: How to remove/disable NetWorx password
1 year ago, by Ann in NetWorx Forum
It is a hidden folder, so Windows won't show it when you browse or search for it. Instead please copy the line %PROGRAMDATA%\SoftPerfect\NetWorx and paste it in the File name field in the Open Database dialog of the DB Browser. Then click Open or press Enter. This will take you directly to the target folder without the need to look for it. After that, either go to the Browse Data tab, sel
Re: How to remove/disable NetWorx password
1 year ago, by Ann in NetWorx Forum
This is definitely not caused by NetWorx update. This simply means that a password for the access to NetWorx settings was set. If it were not you, then perhaps someone else with access to your computer did, e.g. a family member. This article explains how you can recover the password and regain access to the entire NetWorx app.
Re: How to scan for files within a user profile
1 year ago, by Ann in Network Scanner Forum
Yes, it is possible to scan for files within the profile of a logged-on user. You can slightly modify the script under Options - Remote Scripting - Check each user shortcut. That script takes user names from another column and then verifies the existence of a file. You could simply change the source column name to "Logged User" and modify the rest of the script to suit your requireme
Re: How to remove or hide taskbar graph
1 year ago, by Ann in NetGenius Forum
To hide the graph and display only the speed numbers in the taskbar, simply move the mouse to the left side of the taskbar graph, then click it and drag it to the right, making the extension area narrower. Once it's narrow enough, the graph will be hidden, and only the speeds will remain.
Re: Latency/delay is not perfectly random
1 year ago, by Ann in Connection Emulator Forum
Thank you for providing feedback on the latency test findings. We have rerun the tests with the delay of 100-300ms, and the results were mixed. During the first session, the ping times edged up towards 200+ milliseconds, like in your case. However, in the second session, after a reboot, there was an even distribution between 100 and 300ms. Based on this analysis, there may be two factors at pla
1 year ago, by Ann in RAM Disk Forum
While Primo may have the option to create disks that are not preserved when the system is rebooted, SoftPerfect RAM Disk also offers this functionality, and it doesn't require deleting its RAM disks: If you unmount a RAM disk before rebooting, it won't be mounted at the next startup. SoftPerfect RAM Disk remembers which disks were mounted or unmounted before the last shut down/reboot, and next