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Re: What do connection test failures mean?

3 months ago, by Ann in NetWorx Forum

If you are referring to Connection Monitor, it pings three highly available servers: 1.1.1.1, 8.8.8.8 and 9.9.9.9. These are public DNS servers. The hosts are pinged in a loop approximately every 10 seconds. All three hosts (1.1.1.1, 8.8.8.8, and 9.9.9.9) are pinged at each interval. Downtime is logged if all three pings fail within a single round. So if none of these hosts responded, it eith

Re: NIC vendor lookup - MAC address database is missing

3 months ago, by Ann in Network Scanner Forum

It looks like the URL used in that version for downloading the data from is no longer valid. To resolve this, you can download the data manually and save this file next to the default configuration file netscan.xml. For the installed edition of Network Scanner, it is usually located in C:\Users\<UserName>\AppData\Roaming\SoftPerfect Network Scanner\ and for the portable edition it

Re: Friendly names/comments

3 months ago, by Ann in Network Scanner Forum

Yes, it is possible to choose a mix of columns where you can map friendly names to an IP address, MAC address, or host name.

Re: Internet stops working after enabling VPN

3 months ago, by Ann in NetGenius Forum

If you are encountering issues with NetGenius when using a VPN, it might be due to compatibility problems, because VPNs can alter how network activity is detected and reported. A solution could be to try our NetWorx app instead. It is designed differently and may work better with your VPN. The advantage is that NetWorx can monitor network activity more compatibly with some VPN clients. The

Re: Min and Max bandwidth that can be simulated

4 months ago, by Ann in Connection Emulator Forum

The minimum bandwidth limit is 14 Kbps. The maximum depends on your hardware, but in general it is between 500 Mbps and 1Gbps. The latency range is from zero (i.e. no added latency) to 60s, with the default step of 10ms.

Unhandled exception: Access violation - Fixed

4 months ago, by Ann in Network Scanner Forum

Thank you for reporting this issue. We have fixed it in the latest build. Please download it and replace your current installation.

App is crashing on macOS Sonoma - Fixed

4 months ago, by Ann in NetWorx Forum

Thank you for reporting this problem. The crashing was caused by the Apple's change in the underlying APIs used for network activity monitoring. So it led to crashes on the latest macOS whenever application monitoring was enabled in NetWorx. We have just fixed that. Kindly download the latest build and replace your current installation.

Re: Alternatives to ping (IMCP) scanning

4 months ago, by Ann in Network Scanner Forum

In general, Network Scanner has two discovery methods: Ping: it sends an ICMP echo request. Arping: it sends an ARP packet to discover a live IP address. You can configure the application to use arping alone, or leave its default (ping & arping) and tick 'Always analyse device'. In this case the application will try every IP address as if it responded to ping. This however will be very slo

Re: How to monitor traffic from pfSense firewall

4 months ago, by Ann in NetWorx Forum

It's great that you've got everything working fine now. Thank you for the detailed description. We will check if there is a bug indeed.

Re: How to monitor traffic from pfSense firewall

4 months ago, by Ann in NetWorx Forum

You would need to enable SNMP in pfSense. If you leave the default 'public' connection string, then it should work right away. Otherwise, you will need to access the Settings are in NetWorx as shown below and match those details with the ones in pfSense.

Re: Tray icon hover display

4 months ago, by Ann in NetWorx Forum

Microsoft have wrecked the notification area (tray) functionality in Windows 11. But in your case in Windows 10 it should work fine. Please make sure that you are hovering the notification area icon, not the taskbar graph. For hovering over the icon, you may need to unhide it first.

Re: RAM disk becomes unformatted

4 months ago, by Ann in RAM Disk Forum

There are no debug logs that can be activated, I'm afraid. RAM disks are managed by a kernel-level driver with limited logging capabilities. We can produce debug builds upon request; however, this is usually unnecessary. The product has undergone extensive testing in numerous customer systems and is considered highly reliable, with only a few edge cases. Generally, mounting and dismounting a vo

Re: RAM disk becomes unformatted

4 months ago, by Ann in RAM Disk Forum

According to your XML configuration file, you have Hard Disk Emulation enabled. This is likely the cause, as the RAM Disk driver undergoes a complex initialisation procedure to integrate the disk into the Windows storage stack. The success of RAM disk initialisation can vary depending on whether other system disks are ready in time. My advice would be to disable Hard Disk Emulation. It is unnec

Re: Scanning WMI for TPM

4 months ago, by Ann in Network Scanner Forum

Generally speaking, Win32_Tpm is located in CIMV2\Security\MicrosoftTPM, not the Security namespace. The most common reason for receiving an 'Access Denied' error when accessing either the Security namespace or the CIMV2\Security\MicrosoftTPM namespace is insufficient privileges. To access these namespaces, even on a local machine, the current user must be an administrator. Therefore, please en

Re: No traffic is showing in router monitoring

5 months ago, by Ann in NetWorx Forum

There are a few other reasons why NetWorx may not display router usage data. NetWorx employs two methods for polling routers for usage information: SNMP and UPnP. Some routers support both, but many support only one, and a few support neither. If you choose SNMP and nothing appears under 'WAN', it indicates that your router either does not support SNMP or requires a different community string

Re: No traffic is showing in router monitoring

5 months ago, by Ann in NetWorx Forum

The most common reason for the traffic suddenly not being shown is that some router settings have changed. To exclude this possibility, please try adding your router anew in the list of connections. For that, untick your existing router entry, and then add it again by clicking the Router Monitoring button. Make sure the new entry is ticked in the list, then close the dialog:

Re: High CPU usage after update

5 months ago, by Ann in NetWorx Forum

We can confirm that CPU usage can rise to 100% as you described. This issue is not specific to Windows 8.1, but rather to single-core systems. We are uncertain why this happens, but it appears to be related to the workaround we use to embed the NetWorx graph into the taskbar. For some reason, both NetWorx itself and Windows Explorer start consuming CPU in a loop. The reason we moved away fro

Re: Maximum bandwidth capabilities

5 months ago, by Ann in Connection Emulator Forum

The maximum bandwidth that our Connection Emulator can handle is approximately 1 Gbps. However, this may vary depending on your hardware and network configuration. The Connection Emulator does not differentiate between LAN (Local Area Network) and WAN (Wide Area Network). It functions as a packet filter, introducing latency, bandwidth limitations, and various other network characteristics. So y

Re: Is it possible to run Windows from a RAM disk?

5 months ago, by Ann in RAM Disk Forum

If it is the only operating system that exits on your machine, it cannot be moved to a RAM disk because the RAM Disk software itself is installed on that system. But if you are asking about booting an additional system, then because modern operating systems, such as Windows 10, have become much more complex, the process of directly copying them to a RAM disk and booting from there is not straig

Re: Graph is overlapping other taskbar items on Windows 11

5 months ago, by Ann in NetWorx Forum

Windows 11 doesn't officially support adding items to the taskbar, thus requiring us to resort to a workaround. This approach isn't flawless and may conflict with other elements on the taskbar, especially when a lot of applications are in use. We have tried various methods to embed NetWorx graph into Windows 11 taskbar and prevent overlapping, but unfortunately there doesn't seem to be a reliab

Re: How to save usage data to a CSV file

5 months ago, by Ann in NetGenius Forum

NetGenius does not have this feature, but we have a similar app called NetWorx that can do it. You can download NetWorx here, install it, access its hidden settings by double-clicking on the bottom-left corner of the Settings window, as shown on screenshot below, and then specify the path to your CSV file for the graph data. After that, NetWorx will be writing the current upload/download speed

Taskbar deskband is not displayed on the secondary monitor - Fixed

5 months ago, by Ann in NetWorx Forum

Thank you for reporting this issue. It seems you were experiencing a rare case bug, and we have just fixed it. Please download the latest build and install it over your current installation. After that, the problem with the taskbar deskband disappearing when moving the taskbar to a secondary monitor in Windows 10/11 should no longer occur. This fix should ensure that the taskbar deskband remai

Re: UserName NULL in WMI query

5 months ago, by Ann in Network Scanner Forum

If the UserName is coming back as NULL, it could indicate that there is no user currently logged into the system, or there might be an issue with permissions or WMI on the target machine. Here is how you can use wbemtest to test WMI queries and possibly diagnose the issue: Open wbemtest. On the machine where you want to test WMI, go to Start and type wbemtest, then press Enter. This opens th

Re: VLAN info on HPE Aruba (AOS) switches

5 months ago, by Ann in Switch Port Mapper Forum

This suggests that the VLAN assignments might either be absent from the SNMP tables or are in a format that the Switch Port Mapper could not recognise. Could you please run an SNMPwalk against your Aruba AOS, export the complete SNMP tree to a CSV file, and send it to us? Additionally, please provide a screenshot of the VLAN IDs, their names, and the ports to which they are assigned as tagged o

Re: VLAN info on HPE Aruba (AOS) switches

5 months ago, by Ann in Switch Port Mapper Forum

We implemented fetching VLAN information on Aruba switches in version 3.1.7, as indicated in the changelog. Could you please let me know which version of Switch Port Mapper you are currently using?

Re: RAM disk and Windows hybrid boot

5 months ago, by Ann in RAM Disk Forum

We recommend disabling the Windows Hybrid Startup as it directly impacts the normal operation of RAM disks. The Hybrid Startup feature in Windows is designed to speed up the boot process. It does this by saving the entire kernel memory space, including all active drivers and system files, to the hard drive upon shutdown. When you start your computer again, Windows restores this memory space, s

Automatic scan starts only after opening the program window - Fixed

6 months ago, by Ann in WiFi Guard Forum

Thank you for your feedback. We have investigated and found the presence of a bug that hindered the automatic scanning process from initiating until the main window was displayed. We have now fixed this issue and uploaded a new build.

No automatic scanning after boot - Fixed

6 months ago, by Ann in WiFi Guard Forum

Good news: we have found the bug that prevented the automatic scanning process from starting. Please download the latest build to fix the issue.

Re: Audio alert when download or upload speed goes above or below a certain limit

7 months ago, by Ann in NetWorx Forum

NetWorx does have a feature like that. Simply go to Settings - Notifications tab. Enable notifications, set your desired notification condition, and then in the Actions section for a standard system sound set it to run the following command under Run: rundll32 user32.dll, MessageBeep -MB_ICONEXCLAMATION For a custom WAV file, we have just added this feature in the latest build. If you would l

Re: How to assign friendly names when this feature is greyed out

7 months ago, by Ann in Network Scanner Forum

To assign friendly names to network devices, you would first need to choose the columns that will be used for device identification. Usually devices can be identified by their MAC address and/or IP address. You can simply choose these columns, and then you should be able to assign friendly names.