Show all posts by user
Re: When deleting files, the Recycle Bin option is missing
4 days ago, by Ann in RAM Disk Forum
By default, Windows does not enable the Recycle Bin on removable drives, such as USB thumb drives. This is likely why you are experiencing issues with the Recycle Bin on your RAM disk when it is mounted as 'removable'. You can fix it by doing one of the following two things: Mount the RAM disk without the Removable flag, which will allow the Recycle Bin to function normally on the RAM disk. Fo
Re: How to get IPv6 addresses in scan results
9 days ago, by Ann in Network Scanner Forum
As far as we know, there is no universally effective method to discover the IPv6 addresses of IPv4 devices. If your machines are running Windows and are part of the domain, you can connect to them via WMI to extract IPv6 addresses:
Re: How to get IPv6 addresses in scan results
10 days ago, by Ann in Network Scanner Forum
Thank you for your feedback. We have reviewed the implementation of the IPv6 lookup and found that it could be further improved by utilising reverse domain name lookup and mDNS to resolve more IPv6 addresses. Please try the latest build and let us know how it works for you.
Re: How to get IPv6 addresses in scan results
10 days ago, by Ann in Network Scanner Forum
To get IPv6 addresses, simply enable the "Resolve IPv6 addresses" option in menu Options - Additional tab:
Re: How to delete a device that is no longer in use
19 days ago, by Ann in WiFi Guard Forum
Simply open All Devices in the main menu, select the device you no longer use, and click Forget.
Re: Bill of materials (open-source libraries and trird-party components)
23 days ago, by Ann in RAM Disk Forum
SoftPerfect RAM Disk application does not utilise any open-source components. The software comprises two main parts: a Windows kernel driver and a graphical user interface (GUI), both of which are developed and compiled exclusively from our in-house proprietary code.
Re: How to display server time in local time instead of UTC
24 days ago, by Ann in Network Scanner Forum
It depends on what other services are available and whether the server is part of a domain. You can try selecting "Lookup Remote Time and Date" on the Workstation tab in Options. We have also updated the application, so it now displays remote time received from NTP servers in the local time zone. This should make the application more user-friendly. Please download the latest build to
Re: How to display server time in local time instead of UTC
24 days ago, by Ann in Network Scanner Forum
When the Network Scanner queries a server for the time via port 123 (NTP), it receives the time in Coordinated Universal Time (UTC). This occurs because the NTP protocol standardises on UTC to avoid issues with time zones and daylight saving time. Steps: Query: The scanner sends a request to the NTP server on port 123. Response: The NTP server responds with the current time in UTC. Display:
Re: How to filter out the Internet usage and to separate the LAN traffic statistics
4 weeks ago, by Ann in NetWorx Forum
You could try a workaround, since it's possible to specify custom IP address ranges to exclude. These would be most public IPv4 addresses: 0.0.0.0 - 9.255.255.255 11.0.0.0 - 126.255.255.255 128.0.0.0 - 169.253.255.255 169.255.0.0 - 172.15.255.255 172.32.0.0 - 192.167.255.255 192.169.0.0 - 223.255.255.255 Please see this forum thread on how to access the hidden settings. There you can se
Re: No-GUI batch script for importing config and mounting RAM disk
5 weeks ago, by Ann in RAM Disk Forum
That's because the process (ramdisk.exe) is still running, so the batch file will not continue. As a workaround, you can use the start command: start c:\Progra~1\softpe~1\ramdisk.exe /hide /import:"c:\temp\Ramdisk-xml" /mount: A In this case the batch file execution will continue without waiting for ramdisk.exe to quit.
Re: No-GUI batch script for importing config and mounting RAM disk
5 weeks ago, by Ann in RAM Disk Forum
Trying adding /hide, i.e.: c:\Progra~1\softpe~1\ramdisk.exe /hide /import:"c:\temp\Ramdisk-xml" /mount: A However if you intend to add and delete disks on the go, it is better to use the console version of the RAM Disk application. Those RAM disks will not show up in GUI and will disappear on shutdown or reboot.
Re: Duplicate MAC addresses for different devices
5 weeks ago, by Ann in Network Scanner Forum
Sometimes you may notice that Network Scanner reports one MAC address for all devices behind a wireless range extender or repeater. In this case it would look like those devices have different IP addresses, yet the same MAC address. A range extender typically hides devices behind itself and does not retain their MAC addresses. It is not a bug in Network Scanner. You can type this line in a comm
Re: Version française des logiciels SoftPerfect
7 weeks ago, by Ann in Network Scanner Forum
Notre logiciel est disponible en plusieurs langues, dont le français. Il vous suffit de sélectionner la langue française au démarrage de l'application:
Re: Downtime monitoring suddenly stopped
7 weeks ago, by Ann in NetWorx Forum
Thank you for your feedback. That's a good point. We will change the Speed Meter window to a standard window with buttons. This change will be included in the next release of NetWorx. In the meantime, you can freely open and close the Speed Meter and Connection Monitor. This will not affect the actual monitoring as it is done in the background.
Re: Downtime monitoring suddenly stopped
7 weeks ago, by Ann in NetWorx Forum
It seems that your connection monitor window was left open. The connection monitor runs in the background and continues to track uptime/downtime, but it doesn't refresh the window while it remains open. In your screenshot, the last recorded data point is from May 30, and the uptime since then is 105 hours, which corresponds to approximately four additional days, bringing it to the current date.
Re: Updates and new security patches
8 weeks ago, by Ann in NetGenius Forum
Thank you for reaching out and for being a happy user of NetGenius. We appreciate your concern regarding the security and updates of the application. We want to assure you that NetGenius is designed with security in mind to ensure its integrity and reliability. The reason you haven't seen any recent updates is that the application is currently feature-complete and stable, which means that no new u
Re: Disk doesn't work after purchasing a licence and entering the key
2 months ago, by Ann in RAM Disk Forum
There is a chance that your RAM disk may have been labelled as inactive if you allowed the trial version to expire. Please try opening the RAM Disk application, right-clicking your RAM disk and then choosing "Mount" from the popup menu. The disk should then be marked as mountable again and work as before.
Re: Suggestion: Encrypted passwords in Credential Manager
2 months ago, by Ann in Network Scanner Forum
Thank you for your feedback. We have implemented encryption for configuration files in the latest builds. Now it encrypts the default configuration file, as well as any exported configuration. It can be set under File - Current Config - Set Master Password. Once set, the master password will be required for starting the app and loading the configuration, and it will also be used for encrypting
Re: How to schedule automatic scan to run every X minutes
2 months ago, by Ann in Network Scanner Forum
See View - Enable Live Display in the main menu, and Options - Program Options - Browsing - Live Display - Delay between rescanning rounds, as shown below:
2 months ago, by Ann in Network Scanner Forum
To scan for SNMP ports, you can use the Remote SNMP feature. Please see Options - Remote SNMP in the main menu. There you can tick one or more options to retrieve the data from SNMP-capable devices.
Re: How to create a RAMdrive that is restored after reset/restart
2 months ago, by Ann in RAM Disk Forum
It appears that you are creating an image and mounting it separately, rather than associating it with a RAM disk. Please see the screenshots below, which illustrate the correct sequence. If done correctly, the newly created RAM disk will have the image file associated with it and the P (Persistent) flag. After that, you can save some files onto RAM disk, reboot your computer, and the files w
Re: Blue dot next to device name
2 months ago, by Ann in WiFi Guard Forum
The blue dot next to a device name is a little icon of globe. It means that there is a web interface available for that device. You can double-click the blue dot and it will open the web UI of that device in your default browser.
Re: How to create a RAMdrive that is restored after reset/restart
2 months ago, by Ann in RAM Disk Forum
Here is our step-by-step guide for creating a persistent RAM disk associated with an image file.
Re: "Creation of image file failed 87 The parameter is incorrect"
2 months ago, by Ann in RAM Disk Forum
The solutions for this error are to try using a different size, a different file system, or a different location for the image. It's best to create the image on a local system drive, as it is unlikely to work well with externally connected disks or network disks. In this particular case, based on your screenshot, it looks like you are trying to create a 1 MB image file. This size is insufficien
Re: Occasionally losing drive letter
2 months ago, by Ann in RAM Disk Forum
That's wonderful to hear. Hopefully it keeps working for you so well. In the meantime, we have not encountered this issue in our own tests, and have not received any reports from other users about it.
Re: Compatibility with macOS and M1, M2 or M3 chip
2 months ago, by Ann in NetWorx Forum
Yes, all our macOS-compatible products will run natively on M1, M2 and M3 without using any emulation.
2 months ago, by Ann in Switch Port Mapper Forum
Regarding the issue with your switches 3, 16, 20-21 and 44 not being discovered during the subnet scan, here is some information about how the discovery process works and some troubleshooting steps you can try. The software sends a regular SNMP-GET request to port 161 at every IP address in the specified range. It first tries SNMPv3 if configured, then SNMPv2c, and finally SNMPv1 to fetch basic
2 months ago, by Ann in Switch Port Mapper Forum
In the SNMP Device Manager: click Add to add a device manually, or click Discover to scan the network and add devices automatically.
Re: "Driver initialisation failed" on one Dell machine with Gen8 CPU - Solved
3 months ago, by Ann in RAM Disk Forum
We conducted tests on various Windows 10 versions, starting with version 1507 released in 2017, and discovered that creating folders on FAT32 RAM disks was not possible due to a bug in those versions. However, Microsoft resolved this issue in version 1809 and later, released in 2018, and now everything functions correctly with SERVICE_SYSTEM_START. Given the very small number of users still op
Re: "Driver initialisation failed" on one Dell machine with Gen8 CPU - Solved
3 months ago, by Ann in RAM Disk Forum
The possible values for Start are: 0 (SERVICE_BOOT_START) The driver or service is loaded by the boot loader. This option is typically reserved for file system drivers, such as those required for the computer to access the boot volume. 1 (SERVICE_SYSTEM_START) The driver or service is loaded during system initialization at the time of kernel initialization. This setting is used for drivers