SoftPerfect Support Forum
Show all posts by user
RAM disk with hardware emulation doesn't mount after Windows 11 update - Fixed
today, by Ann in RAM Disk & RAM File System Forum
The culprit is indeed the KB5127648 Windows update. We are already testing the fix (currently available in snapshots). An updated version of RAM Disk will be released shortly, and it will make your RAM drive mount correctly again with hard disk emulation and KB5127648 installed.
Re: Antivirus detects a trojan in netscan_portable.zip
yesterday, by Ann in Network Scanner Forum
You don't need to inform us about this: it is a very common problem called "false positive". There are no, and never have been, any trojans in any genuine SoftPerfect software products. The most effective thing you can do in this situation is to contact that antivirus vendor and ask them to re-analyse the flagged file more thoroughly and remove their false positive detection.
VMware boots into black screen - Solution
2 days ago, by Ann in Virtual Disk Trim Forum
Don't restore anything yet. Your disk is fine: if your VM gets as far as the login screen and takes your password, it is reading its disk properly. Virtual Disk Trim is also fine: it compares every trimmed image against the original before it replaces anything. The page file isn't a problem either: Windows simply creates a new one on the next start. We are fairly sure this wasn't caused by the
Re: How to document all clients that connected to a switch over a certain period
8 days ago, by Ann in Switch Port Mapper Forum
On the technical side, Switch Port Mapper takes a snapshot of the switch each time it runs, so there is no built-in "seen in the last X days" report. The way to get one is to collect snapshots on a schedule and build the report from those, which works well and leaves you free to report on anything you like afterwards. The tool for this is the console version, NSMapCon, which is includ
Re: Reported speed and data usage numbers are doubled when using VPN
8 days ago, by Ann in NetWorx Forum
That doubling is the VPN itself being counted. With local traffic ignored, NetWorx measures per-application rather than per-adapter, which is also why the adapter selection is unavailable in that mode. Your browser or download client is counted once, and then Mullvad takes the same data, encrypts it and sends it through the tunnel, so it is counted a second time under the VPN's own process. The
Re: How to restrict scanning to a specific subnet
8 days ago, by Ann in Network Scanner Forum
No, there isn't a supported way to enforce that from within the application. Network Scanner is an administrator's tool, built on the assumption that whoever runs it is trusted to decide what to scan. The IP range is free-form input, and the Ignored IP Addresses list is an ordinary user setting stored alongside the rest of the configuration. You can pre-deploy a configuration with the 10.80.91.0/2
Re: MS Paint cannot save image files when TMP is redirected to RAM FS
15 days ago, by Ann in RAM Disk & RAM File System Forum
Thank you for the logs. Now it is clear that this isn't a first-save initialisation issue. The cause is in Zone.Identifier. Your image file carries a Zone.Identifier alternate data stream - the "Mark of the Web" that Windows adds to downloaded files. When Paint saves a PNG or JPEG, it writes the image to a temporary file in %TMP%, then copies the source file Zone.Identifier to that te
Re: MS Paint cannot save image files when TMP is redirected to RAM FS
15 days ago, by Ann in RAM Disk & RAM File System Forum
Thank you for the detailed report. We tested the same configuration here with TMP pointing to a folder on a RAM File System volume, and Paint saves PNG files normally. Process Monitor shows what it does: it encodes the image into a temporary file in %TMP%, copies that file to the destination folder, then deletes the temporary copy. All of those operations succeed on the RAM FS volume. This sugg
Re: Localhost socket error 10061: connection refused
18 days ago, by Ann in NetGenius Forum
That error means the NetGenius window can't reach its background service. Please do the following: In services.msc, check that NetGenius Core Service and NetGenius Traffic Processing are both running. If one won't start, Event Viewer → Windows Logs → System usually says why. Make sure that your antivirus hasn't quarantined NGDriver.sys or blocked NetGenius on port 8702. If the services aren't
Re: Red dot on the Network Scanner taskbar icon
28 days ago, by Ann in Network Scanner Forum
The red dot on the taskbar icon indicates newly discovered devices (the ones that have not been seen on that network before). It displays a number for up to nine devices, and a plain dot for ten or more. Clicking a device in the list clears its highlight and reduces the count. If you would like to remove the dot, go to Options → Program Options → History and untick "Enable device history&q
Re: Volume persists after it was deleted - Solved
28 days ago, by Ann in RAM Disk & RAM File System Forum
Thank you for telling us what you discovered and how you fixed the issue. When your RAM Disk had A: in its auto-mount list, it was creating that drive at every boot. If both RAM FS and RAM Disk are configured for the same letter, whichever mounts first at boot gets it and the other cannot. Which is why it can look fine for a while. These two apps can run happily side-by-side. The only rule
Re: Volume persists after it was deleted
29 days ago, by Ann in RAM Disk & RAM File System Forum
RAM File System is definitely not what is putting your A: volume drive back. The checks you have already done confirm that 100%. Volumes are mounted by the driver, not by ramfs.exe, and that includes at boot; so the app not running and not being under those Run keys is exactly what one would expect either way. What does matter is the response from both "ramfsctl list" and "ramfsc
Ping Monitor misses some alert conditions - Fixed
5 weeks ago, by Ann in Network Toolkit Forum
Thank you for the log and screenshots. Both things you spotted are caused by the same oversight, and it's now fixed in the latest build. There is a 15-minute cooldown between alerts. A host that starts failing during that time has its alert held back until the cooldown ends, which is intended, but Ping Monitor kept only a count of those hosts and did not track them individually. That's why the
Re: Jitter graph in Ping Monitor
5 weeks ago, by Ann in Network Toolkit Forum
On the 5m, 30m and 1h views the graph plots one point per second, so the shape of the graph line already shows the jitter. A flat line means there's none, even if the latency is high. A sawtooth line means there's plenty, and the jitter is roughly the height of the teeth, top to bottom. On the 24h and 7d views each point is an average of a whole minute or hour, so the jitter info gets smoothed
Re: Unknown host 'api.softperfect.app' error
6 weeks ago, by Ann in NetWorx Forum
This error means your Macs can't look up api.softperfect.app in DNS, which is the service NetWorx sends reports through. That's why reinstalling NetWorx app didn't help - the app is fine. The domain is also healthy. We have just checked it, to be sure, and it resolves everywhere. Since all three of your Macs failed at once, the culprit is almost certainly in something they share: your router,
Re: Windows tweaks for increasing RAM FS performance
7 weeks ago, by Ann in RAM Disk & RAM File System Forum
NUMA (Non-Uniform Memory Access) is an architecture used in multi-socket systems. Instead of all CPUs sharing one equally accessible pool of RAM, the machine is divided into NUMA nodes, typically one node per CPU socket, with each socket having its own directly attached RAM. In these terms, memory access can be: Local - CPU accesses RAM attached to its own NUMA node, which means lower latency an
Re: Ping Monitor: How to keep history data forever?
8 weeks ago, by Ann in Network Toolkit Forum
Thank you for reporting this issue. The empty chart was a bug, and ironically "Forever" was the only setting that didn't work. The 24 hours, 7 days and 30 days options have always worked correctly. That same bug was also preventing the chart from scrolling back. Please download the latest build and install it on top of your current installation. Your hosts and settings will be kept, a
Re: "Protected location" message in RAM FS when selecting a source folder
8 weeks ago, by Ann in RAM Disk & RAM File System Forum
Good news: nothing is wrong with your system. That message is a deliberate safety check in RAM File System, not a permissions error. When you create a volume from a folder, RAM FS moves the original aside and puts a link in its place pointing at the RAM volume. Because a RAM volume is volatile, that link can briefly lead nowhere after an unexpected restart. In a data folder it's nothing more th
Re: Memory allocation and volume formatting in RAM FS
8 weeks ago, by Ann in RAM Disk & RAM File System Forum
It is all normal behaviour. Your R: is a volume, not a disk. Whereas the list in Task Manager is of physical disks, and drive letters only show there as disk labels. RAM File System is a file system - there's no virtual disk underneath holding your data, which is why there was no formatting step either. So it has no line of its own in that list, or in Disk Management, even though Explorer and your
Re: Memory allocation and volume formatting in RAM FS
8 weeks ago, by Ann in RAM Disk & RAM File System Forum
Compression pays off when the data is compressible and not constantly rewritten: source code, logs, text and CSV, build output... In your case - a temp folder on a machine with 64 GB - we would recommend to leave it Off. Much of what games and browsers write is already compressed, and RAM FS detects that per region and skips it, so there would be little to gain in the first place. To your actua
Re: Pagefile cannot be moved to RAM FS
2 months ago, by Ann in RAM Disk & RAM File System Forum
A page file on a RAM FS drive is not supported, and it is not something we expect to support. RAM File System is a file system driver that loads well after the point where Windows sets up the paging file. By the time the volume exists, the memory manager has already decided what it has to work with. It is worth adding that it would not help even if it worked. A page file exists so Windows can
Re: Memory allocation and volume formatting in RAM FS
2 months ago, by Ann in RAM Disk & RAM File System Forum
Best is to install RAM File System first and remove RAM Disk afterwards. This way you always have a working setup to fall back to. The two products are quite happy to be installed side-by-side, as long as they aren't both using the same drive letter at once. It's easier not to reuse the letter B:, and instead do the following: Install RAM File System and leave RAM Disk as it is for now. Crea
Re: Websites open slower after moving Edge cache to RAM
2 months ago, by Ann in RAM Disk & RAM File System Forum
This is almost certainly not because of the RAM File System speed, but because your Edge ends up with no cache, so everything is fetched from the network, which is much slower. A RAM volume starts empty at every boot, so if the folder your symlink points to doesn't exist on it, Edge quietly stops caching. To check: Restart, exit Edge fully (it often runs in the background), and paste your s
Re: How to exclude RAM FS process, image files and volumes from security software scans
2 months ago, by Ann in RAM Disk & RAM File System Forum
Yes. Here is what each exclusion will mean: Excluded volumes Real-time scanners charge at every file operation, and on a RAM volume that overhead can dominate the work itself. In our tests we saw cases where the scanner filter, rather than the scanning, cost most of the throughput. In ESET this means a performance exclusion for each drive, not a detection exclusion. Excluded image file Every
Re: Search and indexing on a RAM FS volume
2 months ago, by Ann in RAM Disk & RAM File System Forum
Thank you for taking the time to write such a considered report. The workload list and the fact that Acrobat, Office, extraction tools and browser caches all behave well is a valuable feedback for us. The point about the Everything tool was brought up by several users, so we raised it with its developers (voidtools) directly and received an answer: Indexing support for a third-party filesystem
Re: Interaction of other software with RAM FS
2 months ago, by Ann in RAM Disk & RAM File System Forum
RAM File System is a real kernel-mode file system driver, so the volume appears as an ordinary local drive with a letter, and other applications use it through the normal Windows file APIs with nothing to configure. It reports its file system name as "NTFS" (to increase its recognition by other software) and implements NTFS behaviour - ACLs, reparse points, hard links, sparse files, exte
Re: Memory allocation and volume formatting in RAM FS
2 months ago, by Ann in RAM Disk & RAM File System Forum
With our RAM File System, answers to both your questions are simpler than you are anticipating. You do not to set aside a block of memory. When you create a RAM File System volume, you give it a maximum size - it is a ceiling, not an upfront reservation. Memory is used only as files are written, and released again as they are deleted. If you set the maximum size to 24 GB and then put 3 GB of f
Re: Using RAM FS for trading software
2 months ago, by Ann in RAM Disk & RAM File System Forum
Your assumption is correct: Windows will not let two volumes hold the same letter at the same time. But cloning your SSD is not necessary - the swap is simple and fully reversible, which makes it perfect for testing: In RAM Disk, dismount or delete the S volume. Its image file on your SSD stays untouched, so nothing will be lost. In RAM FS, create a volume and assign it the letter S. Copy your
Re: New version of RAM Disk still sees the drive letter from the uninstalled old version
2 months ago, by Ann in RAM Disk & RAM File System Forum
That error isn't caused by the RAM Disk installer or your licence. Your Windows TEMP folder still points to I:\temp, which was on the RAM disk that you removed. As that drive no longer exists, the installer cannot create its temporary files there, and shows the "cannot find the path" error. To fix it: Press Win+R, type: sysdm.cpl and then press Enter. Go to the Advanced tab and cli
Re: How to migrate from RAM Disk to RAM FS
2 months ago, by Ann in RAM Disk & RAM File System Forum
RAM File System isn't a new version of RAM Disk. It is a separate product with a completely different architecture. RAM Disk creates a virtual disk that Windows then formats with NTFS or exFAT, whereas RAM FS is a file system in its own right, with no disk emulation and no NTFS/exFAT layer underneath. That's what makes it noticeably faster. So there is no direct upgrade. But there is also no