Show all posts by user
Email reports stopped arriving - Fixed
2 days ago, by Ann in NetWorx Forum
Thank you for reporting this issue. We have discovered an issue with the recent changes in the domain configuration that could have caused the problems you described and lead to some providers rejecting our emails or placing them in the spam folder. We have now corrected the configuration. It may take up to 24 hours for the changes to fully propagate across the internet. Once that time has pas
Re: Locally administered address
7 days ago, by Ann in WiFi Guard Forum
The "locally administered address" comment appears for some devices (for example modern iPhones and Android phones) that use privacy features such as randomised MAC addresses. This is now common behaviour in recent versions of iOS and Android to enhance user privacy. If you prefer not to see these comments, you have a couple of options: Upgrade WiFi Guard to version 25.6, which incl
Re: Problem with Windows Defender: false positive detection of "Wacatac" trojan
10 days ago, by Ann in Network Scanner Forum
As explained before, it is a false positive detection in Defender. The most effective thing you can do in this situation is to report such false positives to Microsoft, so that they fix and update their database.
Re: How to retain scan criteria and results after reopening the app
13 days ago, by Ann in Network Scanner Forum
Thank you for the thoughtful feedback. We appreciate you taking the time to compare both tools and share your experience. Good news: what you are after is actually easy to set up in our Network Scanner. You can have it automatically remember and reload the most recent scan results. Simply tick the Auto Load/Save to Most Recent File option in the File - Recent Files menu (as shown below), and sa
Re: The true size of RAM disk image file
19 days ago, by Ann in RAM Disk Forum
When using a RAM disk with an attached image file, it is important to understand the difference between the logical size of the image and the actual disk space it occupies. By default, RAM disk image files are created as sparse files, which means they consist mostly of zeroed-out space and initially take up very little actual space on the SSD. For example, a newly created 10 GB image file may s
Problems with internet connection in other apps after updating to v7.3.1 - Resolved
29 days ago, by Ann in NetWorx Forum
We have resolved the issue that was preventing some applications from accessing the Internet or local devices while NetWorx was running. Please download and install the latest NetWorx version 7.3.2, then reboot your system twice, and the problem should be gone.
Re: Problems with network/internet connection after updating to v7.3.1
4 weeks ago, by Ann in NetWorx Forum
Thank you for reporting this issue. We have identified the cause of the problem and are now working on a solution.
Excel renders separators in CSV files incorrectly - Solution
4 weeks ago, by Ann in Network Scanner Forum
It appears there is a mismatch between what Microsoft Excel expects in a CSV file and what it actually encounters. Although CSV stands for "Comma-Separated Values", there are commonly two types of delimiters used: commas and semicolons. In your case, Excel is likely configured to expect semicolons. To resolve this: Open Network Scanner and go to Settings - View tab. In the File Out
Re: How to increase RAM disk size across multiple machines
5 weeks ago, by Ann in RAM Disk Forum
If your systems utilise RAM disks that are created at startup, you can update the configuration by modifying this registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVVEngine\Options\Auto\X: where X: represents your RAM disk drive letter. In that key, you will need to change the VolumeSize value to 536870912 (which corresponds to 512MB in bytes: 512*1024*1024). To apply thi
Re: Connection Monitor stays active while Mac sleeps
5 weeks ago, by Ann in NetWorx Forum
Thank you for the logs. They were very helpful. Indeed, it appears that your Mac was waking up frequently during the night, and with the Wi-Fi router turned off during those hours, NetWorx was understandably recording this as downtime. This behaviour seems to stem from macOS waking the system periodically, potentially for background tasks or due to its network hardware. There is a relevant d
Re: Connection Monitor stays active while Mac sleeps
5 weeks ago, by Ann in NetWorx Forum
Thank you for your kind words about NetWorx and for your valuable feedback. You've raised an important point, and we'd like to clarify a few details to help us investigate further. As far as we are aware, during system sleep on a Mac, all processes (including NetWorx) should stop running. This means NetWorx should not be monitoring the network while your Mac is asleep. To help us look into
"Out of memory" message - Solution
5 weeks ago, by Ann in NetWorx Forum
Thank you for the list of DLLs loaded into the NetWorx process. It appears the culprit is windhawk.dll, which is part of the Windhawk customisation tool that you have installed. A simple workaround would be to exclude NetWorx from Windhawk injection process. To do this, please follow these steps: Open Windhawk. Go to Settings - Advanced Settings - More Advanced Settings. In the Process excl
Re: Compatibility with Windows 11 ARM installed in Parallels on MacOS
5 weeks ago, by Ann in RAM Disk Forum
Yes, the RAM Disk app includes a driver compiled for ARM64, and it is fully compatible with Windows 11 ARM running in Parallels on macOS.
5 weeks ago, by Ann in NetWorx Forum
We have run the NetWorx application with your configuration, and observed no increase in memory usage. This suggests that the issue may stem from a memory leak in a third-party DLL embedded within the networx.exe process. To investigate this further, please download Process Explorer from Microsoft. Once downloaded, launch the tool, select networx.exe in the Process list, and press Ctrl + D to d
5 weeks ago, by Ann in NetWorx Forum
Are you certain that this error message is coming from the NetWorx app? We are not aware of any memory leaks in our software, but we are happy to do additional checks, to make sure that everything is fine within NetWorx. To help us investigate this further, please share your configuration with us. You can do this by going to Usage Reports - Backup, then compressing the resulting database file into
Re: How to show the graph as a histogram and make it more compact
5 weeks ago, by Ann in NetWorx Forum
It sounds like you are referring to the graph style displayed on the desktop. In earlier versions of NetWorx, the default was histogram (bar graph), but in newer versions this has changed to polyline (line graph). You can easily switch back to the histogram view by going to Settings - Graph tab, and then selecting Histogram in the Graph type section: To make the graph more compact, you ca
Re: How to add a device manually
5 weeks ago, by Ann in WiFi Guard Forum
There isn't a direct way to manually add a known device that isn't currently on the network. However, you can work around this by using the XML import feature: Simply create an XML file in any text editor, copy the text from below, and edit it by replacing the sample MAC address and comment with your device details. Alternatively you can download, unpack and edit this XML file. Once done, go to
Re: How to backup comments for all devices
5 weeks ago, by Ann in WiFi Guard Forum
Absolutely! To back up your comments, simply go to 'All Devices' and click 'Export'. This will save all device information, including your comments, and you will be able to restore them later if needed.
Re: Determining the best plan/level of the internet service
8 weeks ago, by Ann in NetWorx Forum
What you are looking for is quite similar to what NetWorx speed test measures. The highest Gb/s you observe over a week or month typically reflects the fastest connection you can get under ideal conditions - usually when accessing a nearby server, like those used in speed tests or local websites. Since the maximum speed is achieved with local servers, visiting a local site can give similar resu
8 weeks ago, by Ann in Network Scanner Forum
Step 1 Go to Network Scanner menu Options and open the Friendly Names / Comments item. Select Identify by, then Columns, and then MAC Address. Step 2 In the main Network Scanner view, right-click a device to open its context menu (or press F2) to assign a friendly name to any MAC address by using Assign Friendly Name item.
Re: How to scan the complete IP range spanning different subnets
8 weeks ago, by Ann in WiFi Guard Forum
There may be a simpler solution to your idea: you can use a single virtual machine with multiple network interfaces, each connected to one of the subnets you wish to scan. As long as each interface has a valid IP address within its respective subnet, a single instance of WiFi Guard should be able to detect devices across all configured networks. Then in Settings, on the Advanced tab, enter you
Re: Compatibility with Raspberry Pi
2 months ago, by Ann in WiFi Guard Forum
We have tested WiFi Guard on the Raspberry Pi 3, and it should work on newer models as long as they are running a 64-bit version of Raspberry Pi OS. To install it, please download the ARM64 DEB package from WiFi Guard product page.
Re: How to scan the complete IP range spanning different subnets
2 months ago, by Ann in WiFi Guard Forum
This issue most likely stems from the way the Address Resolution Protocol (ARP) works, which WiFi Guard uses for device detection. ARP operates at the data link layer and can only discover devices that are in the same subnet as the computer running the scan. That's why you are seeing only routers and switches in the other subnets - these devices are typically configured to respond across subnets,
Re: Live monthly data usage counter on taskbar
2 months ago, by Ann in NetWorx Forum
Generally, there is no practical need to have a live view of long-term data, such as monthly usage, displayed constantly. Instead, NetWorx can be configured to show your monthly data usage when you hover over or click its taskbar icon:
Re: General error: No valid command given
2 months ago, by Ann in RAM Disk Forum
The commands that you are using should be used with ramdisk.exe, not ramdiskc.exe. Please see the "Command line switches" page of the RAM Disk user manual for more details.
Easier procedure for version update - Implemented
2 months ago, by Ann in RAM Disk Forum
Thank you for the detailed feedback. Your points are entirely valid. Since the update process already necessitates a reboot to apply driver changes, it would indeed be better for the user interface to be updated post-reboot, thus avoiding disruptions to the TEMP/TMP redirection and similar configurations. We have improved the RAM Disk installer to streamline the update process. The latest build
Re: SSID name in IP address selection
2 months ago, by Ann in Network Scanner Forum
It is a convenience feature designed to improve usability and user-friendliness. Previously, the IP selection dialogue displayed only adapter names, which could be unclear in some circumstances. Now, it also shows the connection name along with the SSID of the connected WiFi network, making it easier to identify the correct connection.
Re: Settings backup and transfer
2 months ago, by Ann in NetWorx Forum
Yes, you can easily back up your NetWorx settings by accessing the Usage Reports window and clicking the Backup button. This will create a backup of all data, including usage figures and settings, allowing you to restore them on another PC.
Re: Nmap integration doesn't produce results - Solved
2 months ago, by Ann in Network Scanner Forum
Thank you for sharing your solution. We will keep in mind that Sophos Central MDR can interfere with Nmap invocations.
Re: Discovery scan of other subnets
2 months ago, by Ann in Switch Port Mapper Forum
That's correct. MAC addresses should be retrievable regardless of whether the switch is on the same or a different subnet. In fact, you can try running the Port Mapper against a switch accessible over the Internet, and it should successfully pull the MAC addresses.