Show all posts by user

Re: Instant detection of unknown devices

1 year ago, by Ann in WiFi Guard Forum

You can see whether the real-time detection is active by checking Settings - Advanced - Scanning Options. If the relevant option is ticked, it is active. Regarding e-mails, many of our customers complained that they were receiving multiple duplicate e-mails. So we added an option for emailing unidentified MAC address alerts only once (you can see it at the bottom of the E-mail tab in Settings).

Instant detection of unknown devices

1 year ago, by Ann in WiFi Guard Forum

We have implemented real-time detection of new devices in the latest version of WiFi Guard. Please download and install it over your current installation. The real-time detection is enabled by default, and you should see an alert instantly when an unknown device joins your network. To test this feature, you can mark one of your devices (for example, your mobile phone) as unknown and then discon

Re: How to setup notification emails without entering the password

1 year ago, by Ann in WiFi Guard Forum

At the moment there is an interval between scans and thus between discovery opportunities. But we have plans to implement real-time alerts in the upcoming release.

Re: How to scan only specific addresses in each network range

1 year ago, by Ann in Network Scanner Forum

Yes, that's easily possible via using the non-contiguous mode. You can simply enter two ranges and enable that mode. Network Scanner manual has a section in the "IP address range and automatic detection of network configuration" chapter explaining in detail how the non-contiguous mode works. Also, in order to scan .0 and .255 addresses, please tick "Ping network and broadcast add

Re: How to setup notification emails without entering the password

1 year ago, by Ann in WiFi Guard Forum

To send an e-mail upon detection without entering its password, simply tick Use automatic settings option on the E-mail tab in WiFi Guard Settings. Then the app will be using our SMTP server for sending mail and the password won't be required. You will only need to enter your address in the "To" field.

Re: ".home" in host name

1 year ago, by Ann in WiFi Guard Forum

Host names ending with .home are shown like that because your router configuration uses the so-called DNS-suffix. Essentially "SOMENAME.home" and "SOMENAME" are the same. Sometimes these suffixes can also be .lan or .local, but they mean the same thing.

Locking Windows causes taskbar toolbar to be removed from toolbar list - Fixed

1 year ago, by Ann in NetWorx Forum

Thank very much you for providing the logs and additional information, and assisting us in finding the cause of the problem. It turned out to be that once the PC is locked, Windows may terminate and restart Explorer, thus causing the disappearance or duplication of the taskbar graph upon unlocking. The issue has now been fixed in the new build and will be included in the next release.

Re: Can I install a new version over an older version?

1 year ago, by Ann in NetWorx Forum

Yes, you can install a new version on top of the previous one. I.e. you don't need to uninstall the previous version. However, you do need to exit the application before beginning the installation. To exit NetWorx, click its icon in the notification area and then click Exit in the popup menu. (Clicking the cross button in NetWorx interface only closes the window, it doesn't exit the applicatio

Re: Java Virtual Machine Launcher error "Could not create the Java virtual machine"

1 year ago, by Ann in RAM Disk Forum

We have tested SoftPerfect RAM Disk with Duplicate Image Remover, and everything works perfectly well. Please make sure that: Your RAM disk has enough space available. The folder referenced in your %TEMP% and %TMP% variables exists. To check %TEMP% and %TMP% references, press Win+R or Start, type Run and launch it, then enter %TEMP% and press Ok. If the destination temporary folder exits an

Re: Bandwidth throttling

1 year ago, by Ann in Bandwidth Manager Forum

Most likely it is going through a different rule. Try opening the Live Usage Monitor when doing a speed test that is supposed to go through the 'Unlimited' rule, and check which rule actually handles it.

Re: How to get more accurate usage reports with VPN

1 year ago, by Ann in NetWorx Forum

Thank you for your feedback. It is a common issue with VPN clients, because they intercept network connections from other apps, encrypt them, and then send them on within a secure tunnel. This is usually seen as network activity is correctly reported for other applications, and then the same activity is reported again for the VPN app. The reason Bandwidth+ does not suffer from this problem i

Re: App randomly closes on macOS

1 year ago, by Ann in NetWorx Forum

We are glad that the issue with the calendar got resolved. Regarding OS tags in the changelog, we normally mention the system for significant changes, where it is important. However, the icon colour seemed a very minor change, so we didn't list it in the log.

Re: How to safely change RAM disk file system

1 year ago, by Ann in RAM Disk Forum

Yes, you can change RAM disk file system without going through the settings of all other software that uses it. To do that safely: Open RAM Disk main window, right-click your disk in the list, and choose Properties. In the Properties window, under File System Options, select a new File System for the disk and press OK. "Would you like to remount the disk now to apply the changes?" me

Re: Cannot reinstall because an old version is still present somewhere

1 year ago, by Ann in RAM Disk Forum

There are only two cases when the installer will refuse to proceed: Either one or both of these keys exist in the registry HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SPVDPort HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SPVVEngine Or the ramdiskws.exe file exists in the target folder, i.e. C:\Program Files\SoftPerfect RAM Disk. This indicates that a very old version or RAM D

Re: How to add Sysinternals PsShutdown to applications list

1 year ago, by Ann in Network Scanner Forum

According to PsShutdown manual, it should be: psshutdown -f -r \\%0 Alternatively, you can use Actions - Remote Shutdown from the Network Scanner main menu. It basically provides the same functionality with a GUI.

Re: How to highlight certain IP ranges

1 year ago, by Ann in Network Scanner Forum

Identifying networks is not simple or reliable, as components of the network may change or be missing at any time. The best approach would be to have multiple configuration files, and then select a specific config for the network you are currently working with. However, if you do wish to distinguish the ranges, this can be done via the bookmarks mechanism: simply define those IP address ranges

Re: Settings from older versions

1 year ago, by Ann in NetWorx Forum

For version 7, NetWorx has been completely rewritten, to give it full functionality on both Windows and macOS. In the process, many things have been optimised and simplified, and some settings that weren't widely used by the users have been removed. Of course we always listen to user feedback, and if there is an overwhelming demand for a particular setting, we will re-implement it in the future

Re: Possible memory leak

1 year ago, by Ann in Bandwidth Manager Forum

You can, in an attachment to a support message. Also please provide as much information as possible about that "something wrong".

Re: Compatibility with a VPN

1 year ago, by Ann in NetWorx Forum

It would really depend on the specific VPN client. Therefore it would be best to download the free trial and check how it works with your configuration. Generally, it should be compatible with most VPN clients. However, we always recommend trying the software first, and purchasing a licence after that, if you are completely satisfied. That is why all our products have free trials. Please do

Re: OS Discovery

1 year ago, by Ann in Network Scanner Forum

It's not very clear what you meant. So here are two answers: If you use the device at customer's site and you are given access to their domain and an admin account, the the OS detection from the Workstation tab should work. Alternatively you could use WMI, see Options - Remote WMI - Windows name. If you are not given any access credentials, then Nmap would be the only option. It uses advance

Windows 11 taskbar graph restored

1 year ago, by Ann in NetWorx Forum

Good news for everyone who was missing the taskbar graph after updating to Windows 11: we have found a solution and included it in the latest version of NetWorx (7.0.3).

Re: OS Discovery

1 year ago, by Ann in Network Scanner Forum

If you are using OS detection from the Workstation tab, that will only work in a domain environment, with the Network Scanner application run under a domain admin account. For a network without domains or domain admin, you may be able to get results via Nmap integration. For that, download Nmap from nmap.org, and then set Options - Integration with Nmap - OS detection.

Re: Server becomes unresponsive every couple of days

1 year ago, by Ann in RAM Disk Forum

The RAM Disk application itself does not allocate large pages. When you create a RAM disk, that memory will be shown under Driver Locked category in RAMMap. In your case, the RAM disk is 32 GB in size, and that can be seen under Driver Locked. It is likely that your SQL server instance or some other software is configured to use large pages, which may be causing memory depletion. Try che

Re: How to find out if my surveillance camera is using LAN or WAN

1 year ago, by Ann in NetGenius Forum

IP addresses in the ranges 10.0.0.0-10.255.255.255, 172.16.0.0-172.31.255.255 and 192.168.0.0-192.168.255.255 are reserved for private networks. In other words, there are millions of devices in the world with the same addresses, and neither you nor your devices can be identified by these IP addresses beyond your local network. In your case, all addresses associated with your security camera are

Re: Reverting temporary and cache files to their original location when uninstalling RAM Disk

1 year ago, by Ann in RAM Disk Forum

Removing the RAM Disk application will remove all the created RAM disks as well. However, it will not automatically revert Windows temporary folders and Chrome cache to their locations on the physical disk. Just as it didn't move them automatically to the RAM disk when you were installing it. You should manually revert/restore all the changes you've made when you were moving those files to the

Re: Scanning is stuck on offline IP addresses

1 year ago, by Ann in Network Scanner Forum

It is most likely related to the difference in your settings between these two versions. In particular, please open Options - General and do the following: Always analyse device : make sure it is unchecked. Allow ARP outside current subnet : make sure it is unchecked. Method : set to "ICMP (ping)" instead of "Both".

Re: Name and location of usage history file

1 year ago, by Ann in NetWorx Forum

It is kept in a standard SQLite3 database: on Windows, in .db3 file (.db file in older versions of NetWorx) in %PROGRAMDATA%\SoftPerfect\NetWorx on macOS, in .db file in /Users/Shared/Library/Preferences/SoftPerfect/NetWorx

Re: C++ Redistributable crashes

1 year ago, by Ann in RAM Disk Forum

It really depends. If the program starts automatically with Windows, it may be that it tries to access a temp folder that is not yet available. Firstly, if %TEMP% points, to A:\TEMP then it must exist. Otherwise apps may fail. It's better to use a different letter like R:\, since A:\ was historically allocated to a floppy drive and has its quirks with caching and special processing in the kerne

Re: Win32 error code = 1784

1 year ago, by Ann in RAM Disk Forum

Please make sure that you reboot your computer after the installation of the RAM Disk application when it prompts you. This is an important step and should not be ignored.

Re: Settings and data are not saved when the application is closed

1 year ago, by Ann in NetWorx Forum

This happens because Windows does now allow other applications to create files in system directories. Usually, a portable application comes as a stand-alone exe file. It works perfectly fine on its own, but for it to be able to remember your data, it needs to create other file(s) and write that information there. In your case, because you placed the portable NetWorx into "C:\Program Files