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2 years ago, by Ann in Bandwidth Manager Forum
You can, in an attachment to a support message. Also please provide as much information as possible about that "something wrong".
2 years ago, by Ann in NetWorx Forum
It would really depend on the specific VPN client. Therefore it would be best to download the free trial and check how it works with your configuration. Generally, it should be compatible with most VPN clients. However, we always recommend trying the software first, and purchasing a licence after that, if you are completely satisfied. That is why all our products have free trials. Please do
2 years ago, by Ann in Network Scanner Forum
It's not very clear what you meant. So here are two answers: If you use the device at customer's site and you are given access to their domain and an admin account, the the OS detection from the Workstation tab should work. Alternatively you could use WMI, see Options - Remote WMI - Windows name. If you are not given any access credentials, then Nmap would be the only option. It uses advance
Windows 11 taskbar graph restored
2 years ago, by Ann in NetWorx Forum
Good news for everyone who was missing the taskbar graph after updating to Windows 11: we have found a solution and included it in the latest version of NetWorx (7.0.3).
2 years ago, by Ann in Network Scanner Forum
If you are using OS detection from the Workstation tab, that will only work in a domain environment, with the Network Scanner application run under a domain admin account. For a network without domains or domain admin, you may be able to get results via Nmap integration. For that, download Nmap from nmap.org, and then set Options - Integration with Nmap - OS detection.
Re: Server becomes unresponsive every couple of days
2 years ago, by Ann in RAM Disk Forum
The RAM Disk application itself does not allocate large pages. When you create a RAM disk, that memory will be shown under Driver Locked category in RAMMap. In your case, the RAM disk is 32 GB in size, and that can be seen under Driver Locked. It is likely that your SQL server instance or some other software is configured to use large pages, which may be causing memory depletion. Try che
Re: How to find out if my surveillance camera is using LAN or WAN
2 years ago, by Ann in NetGenius Forum
IP addresses in the ranges 10.0.0.0-10.255.255.255, 172.16.0.0-172.31.255.255 and 192.168.0.0-192.168.255.255 are reserved for private networks. In other words, there are millions of devices in the world with the same addresses, and neither you nor your devices can be identified by these IP addresses beyond your local network. In your case, all addresses associated with your security camera are
Re: Reverting temporary and cache files to their original location when uninstalling RAM Disk
2 years ago, by Ann in RAM Disk Forum
Removing the RAM Disk application will remove all the created RAM disks as well. However, it will not automatically revert Windows temporary folders and Chrome cache to their locations on the physical disk. Just as it didn't move them automatically to the RAM disk when you were installing it. You should manually revert/restore all the changes you've made when you were moving those files to the
Re: Scanning is stuck on offline IP addresses
2 years ago, by Ann in Network Scanner Forum
It is most likely related to the difference in your settings between these two versions. In particular, please open Options - General and do the following: Always analyse device : make sure it is unchecked. Allow ARP outside current subnet : make sure it is unchecked. Method : set to "ICMP (ping)" instead of "Both".
Re: Name and location of usage history file
2 years ago, by Ann in NetWorx Forum
It is kept in a standard SQLite3 database: on Windows, in .db3 file (.db file in older versions of NetWorx) in %PROGRAMDATA%\SoftPerfect\NetWorx on macOS, in .db file in /Users/Shared/Library/Preferences/SoftPerfect/NetWorx
Re: C++ Redistributable crashes
2 years ago, by Ann in RAM Disk Forum
It really depends. If the program starts automatically with Windows, it may be that it tries to access a temp folder that is not yet available. Firstly, if %TEMP% points, to A:\TEMP then it must exist. Otherwise apps may fail. It's better to use a different letter like R:\, since A:\ was historically allocated to a floppy drive and has its quirks with caching and special processing in the kerne
2 years ago, by Ann in RAM Disk Forum
Please make sure that you reboot your computer after the installation of the RAM Disk application when it prompts you. This is an important step and should not be ignored.
Re: Settings and data are not saved when the application is closed
2 years ago, by Ann in NetWorx Forum
This happens because Windows does now allow other applications to create files in system directories. Usually, a portable application comes as a stand-alone exe file. It works perfectly fine on its own, but for it to be able to remember your data, it needs to create other file(s) and write that information there. In your case, because you placed the portable NetWorx into "C:\Program Files
Re: Very high traffic usage reported for VPN
2 years ago, by Ann in NetGenius Forum
It is a common issue with VPN clients, because they intercept network connections from other apps, encrypt them and then send within a secure tunnel. This causes repeated counting of the same traffic. You may be able to fix this issue by disregarding NordVPN traffic. For that, switch to All processes at the top of NetGenius window, then select each of the NordVPN processes (entering 'nord' in t
Re: How to decrease the size of a RAM disk with an image
2 years ago, by Ann in RAM Disk Forum
Yes, as the size of the RAM disk that is associated with an image is determined by the size of that image file, you can decrease or increase its size by following the same procedure. So, if you create a 1000MB image and add its path in the properties of the disk, the disk will automagically assume the size of 1000MB. The same will happen if you create a 500MB image. The two things to keep in mi
Re: How to increase the size of a RAM disk with an image
2 years ago, by Ann in RAM Disk Forum
For maximum performance, the best choice would be an exFAT image used in a RAM disk without hard disk emulation: exFAT normally is a little faster, as it has a simpler structure compared to NTFS. NTFS includes extra data and functions for a greater reliability, but this has a lesser importance for the volatile nature of a RAM disk. Hard disk emulation is only beneficial for the applications tha
Re: "File not open" error message when testing email
2 years ago, by Ann in WiFi Guard Forum
That is correct: the build number is not shown in the application, only the version. When the new features an/or fixes are included in the official release, the version number changes and it becomes available for download on the WiFi Guard product page.
Re: What are the risks of an inadequate RAM disk size?
2 years ago, by Ann in RAM Disk Forum
Another thing you could do would be to set the browser to clear its cache, cookies and other temporary files when it is closed. This would further decrease the chance of running out of space or seeing any errors, especially if you tend to close your browser occasionally during the computer use session rather than keeping it open from startup to shutdown. As a bonus, this would improve the privacy
Re: exFAT in not listed as an option for my RAM disk
2 years ago, by Ann in RAM Disk Forum
Most likely that is because you chose "Hard Drive" image type when you were creating the image file. But when you were creating the RAM disk, you left the "Hard Drive Emulation" option unticked. In this case the image will have a partition table on it. But when it is mounted as a standalone drive, Windows will not be able to recognise the file system. Therefore, you need to
Re: How to increase the size of a RAM disk with an image
2 years ago, by Ann in RAM Disk Forum
No, it won't work like that. Because when you are creating a RAM disk based on an image, the disk size parameter is irrelevant and should be left blank, and the size of the RAM disk is determined by the size of the image. To increase the size of RAM disk with an image: Create a new image file of the size you want via Image - Create Image in the main menu (if you are making the image larger, m
Floating point error when choosing fixed Y-axis scale - Fixed
2 years ago, by Ann in NetWorx Forum
Yes. This error has been fixed a couple of weeks ago. Please download the latest build, install it over your current NetWorx, and the problem will be gone. This fix will be included in version 7.0.3. After that, it will be available for download on NetWorx product page.
Re: How to redirect users to an HTTPS web-page
2 years ago, by Ann in Bandwidth Manager Forum
Redirecting HTTPS is very different to redirecting HTTP. Essentially this would need to employ a man-in-the-middle technique. For example, if a customer requests https://www.google.com, the browser expects a certificate matching that domain name, which of course only Google has, and which is the whole point of HTTPS. The redirect may instead reply with a self-signed certificate, basically saying,
2 years ago, by Ann in Bandwidth Manager Forum
Unfortunately we have been unable to reproduce this issue so far. For the time being, you might like not to keep that window open 24/7.
2 years ago, by Ann in WiFi Guard Forum
We have added dark mode support in the latest builds.
Re: Error "Memory volume creation failed"
2 years ago, by Ann in RAM Disk Forum
Please make sure that you reboot your computer after the installation, when the RAM Disk software prompts you. This is essential.
Re: Hidden Settings - full list and description
2 years ago, by Ann in NetWorx Forum
The data is saved into Graph data file in bytes per the time period specified in Graph data period, which has the default value of 1 second, and which in turn leads to the bytes/s being the default speed unit for the data in the file.
Re: Hidden Settings - full list and description
2 years ago, by Ann in NetWorx Forum
The Hidden Settings can be accessed by opening the regular NetWorx Settings window and then pressing Ctrl+O (that's letter "O", not zero) while that window is open and active. This will open the Hidden Settings dialog where you can fine-tune NetWorx further: Currently, there are the following settings and values in the Hidden Settings: Smooth graph (True or False). Makes the gra
Re: "Ignore local traffic within the LAN" option in the new version
2 years ago, by Ann in NetWorx Forum
The "Ignore local traffic within the LAN" option is still there, in the Settings, on the Main tab. It now simply has a slightly different description: "Monitoring of applications. This will also exclude local network traffic."
Re: Relocation of Telegram cache
2 years ago, by Ann in RAM Disk Forum
Thanks for the suggestion. We have added Telegram support in the latest build.
2 years ago, by Ann in Connection Emulator Forum
Thank you for the suggestion. We have added the Packet size limit setting in the latest build: