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Re: Best practices for updating to a new version
2 years ago, by Ann in RAM Disk Forum
Before version 4.0.4 RAM Disk updates required uninstalling the older version. But since then, a new version can be simply installed over, although you do need to exit the GUI if it is opened. So, to upgrade from version 4.2.0 to 4.3.3, it is a two-step process: Enter your newly purchased licence key on the machine you are upgrading. This will replace the old licence. Exit the GUI (if it is
Re: RAM disk loses shares after reboot
2 years ago, by Ann in RAM Disk Forum
Firstly, please make sure you are using a RAM disk that is mounted At Startup, not at logon. A boot-time disk is initialised much earlier and is available to system services. Secondly, try ticking Hard Disk Emulation in the RAM Disk properties. Windows treats those disks differently, and we received feedback from other customers reporting that this helped them with the same issue. And lastly
2 years ago, by Ann in Network Scanner Forum
There are a couple of settings that may help with this: 1. In Options - General, ensure that Allow ARP outside current subnet is not checked: 2. In Options - Additional, move Router SNMP MIB query up in the list, so it would take priority over ARP requests:
Re: Automatic speed unit display/adjustment
2 years ago, by Ann in NetWorx Forum
Yes, there is a setting for that. It can be accessed by opening the regular NetWorx Settings window and then pressing Ctrl+O (that's letter "O", not zero) while that window is open and active. This will open the Hidden Settings dialog where you can fine-tune NetWorx further. The setting you need to change is called Display format. It can have values 0, 1, 2, or 3. They set the speed u
Re: Discovering IPs on Ruckus ICX switches
2 years ago, by Ann in Switch Port Mapper Forum
As far as I know, the ARP protocol that is used to map MAC addresses to IP addresses only works within a single subnet and within a single VLAN. So yes, you would need to be connected to that VLAN to get MAC-to-IP address mappings. Unless you have a router that exposes its MAC-to-IP address mappings via SNMP. In this case VLANs don't matter, as the software simply pulls the mappings from the r
Re: Discovering IPs on Ruckus ICX switches
2 years ago, by Ann in Switch Port Mapper Forum
It really depends on where the IP addresses come from. Since the switch itself doesn't know anything about IP addresses, the software can either pull MAC-to-IP address mappings from your router (if configured) or scan your network to obtain the mappings. The latter will work only in the local subnet. What seems to be missing exactly: some MAC addresses, or some IP addresses, or both? It would b
Re: How to detect all Wi-Fi devices on all SSID
2 years ago, by Ann in WiFi Guard Forum
It really depends on whether your router isolates WiFi (and wired) networks from each other. If it does, then devices from one network cannot see devices in another network, and WiFi Guard will not be able to detect them. This isolation can usually be configured in the router settings. So if you want to be able to detect devices everywhere, the isolation needs to be turned off.
Re: Some active devices are not detected and some inactive devices persist
2 years ago, by Ann in WiFi Guard Forum
We will investigate what could be causing this lag in detection in WiFi Guard, but as no other users have reported this issue, and without access to your network, it may be quite specific to your setup and hard to reproduce.You may like to keep using Wireless Network Watcher, at least for now. We will post an update here.
Re: Some active devices are not detected and some inactive devices persist
2 years ago, by Ann in WiFi Guard Forum
This is not how WiFi Guard should behave. It should detect the devices connected to the WiFi network it guards. If by "unplugged a laptop from router" you mean a physical cable, then, if your laptop has WiFi (almost all of them do), it can still be connected to the network and that's what WiFi Guard detects. Regarding other devices, again, depends what you mean by "active"
Re: How to move TEMP folders from RAM disk back to physical disk
2 years ago, by Ann in RAM Disk Forum
If you still have the RAM Disk application installed and operational, you can the TMP and TEMP variables to their default values via menu Tools: If you no longer have RAM Disk: press Win+R (Run) type sysdm.cpl and launch it go to Advanced tab, then Environment Variables... in the User variables section select TEMP, press Edit... and set it to %USERPROFILE%\AppData\Local\Temp repeat
"System Error. Code: 1400. Invalid window handle" - Fixed
2 years ago, by Ann in NetGenius Forum
Thank you for reporting this issue and describing the steps to reproduce it. We have successfully identified and fixed it. Please download the latest build and let us know how it works for you.
Re: After moving TEMP to RAM disk, some files are still created in C:\WINDOWS\TEMP
2 years ago, by Ann in RAM Disk Forum
1. To change the system-level TEMP and TMP, press Win + R (Run), type sysdm.cpl, press Enter. The System Properties window will open. There, go to Advanced tab, press Environment Variables..., and then under System Variables section press Edit... 2. If your system breaks, a safe mode boot may help. Or you can try booting into the recovery mode and changing HKEY_LOCAL_MACHINE\System\CurrentContr
Re: After moving TEMP to RAM disk, some files are still created in C:\WINDOWS\TEMP
2 years ago, by Ann in RAM Disk Forum
RAM Disk is far from being "useless". What you see in your C:\Windows\TEMP depends on how you performed your migration. There are two kinds of TMP/TEMP environment variables in Windows: user-level (used by the regular applications that you launch) and system-level (used by the system and services). When you change the TMP/TEMP variables in RAM Disk settings, it only modifies the us
Re: Which interface is shown in the menu bar/taskbar speed display?
2 years ago, by Ann in NetWorx Forum
As NetWorx can monitor multiple interfaces, but there is only one menu bar item, it shows all interfaces combined. For example, if you are monitoring two interfaces, one downloading 10 Mbit and the other 5 MBit, the amount shown in the bar will be 15 MBit.
Re: Empty space between NetWorx taskbar display and the rest of taskbar icons
2 years ago, by Ann in NetWorx Forum
We have recently fixed a couple of issues with the taskbar display/graph. If you download the latest build and update your installation, it may well solve the issue with the extra space too. If not, and the extra space on the right of the graph remains, you may need to resize it. For that, simply move the mouse over the left side of the graph and a vertical bar will appear allowing you to expan
Flicker in the taskbar area - Fixed
2 years ago, by Ann in NetGenius Forum
Thank you for reporting this issue. We have fixed the flicker in the latest build. However transparency is no longer supported on Windows 7. Instead, to achieve the same appearance, you can set the taskbar extension background colour similar/identical to your taskbar colour.
SNMP monitoring on macOS - Fixed
2 years ago, by Ann in NetWorx Forum
Thank you for reporting this issue. There was actually a tiny bug that prevented SNMP monitoring from working on macOS. Please download the latest build and update your copy of the app. After that, in the list of interfaces right-click any created SNMP entries and delete them as shown below. Then re-add your NAS and the interface monitoring should begin working properly.
Re: Ability to scan against a list of IP addresses
2 years ago, by Ann in Network Scanner Forum
This feature is already present. It is called Live Display, and it is available under View - Live Display in the main menu. You can use View - Start Background Scan. After that, check View - Show Live Display Log. That's where you can set up e-mail alerts and notifications.
Re: Instant detection of unknown devices
2 years ago, by Ann in WiFi Guard Forum
You can see whether the real-time detection is active by checking Settings - Advanced - Scanning Options. If the relevant option is ticked, it is active. Regarding e-mails, many of our customers complained that they were receiving multiple duplicate e-mails. So we added an option for emailing unidentified MAC address alerts only once (you can see it at the bottom of the E-mail tab in Settings).
Instant detection of unknown devices
2 years ago, by Ann in WiFi Guard Forum
We have implemented real-time detection of new devices in the latest version of WiFi Guard. Please download and install it over your current installation. The real-time detection is enabled by default, and you should see an alert instantly when an unknown device joins your network. To test this feature, you can mark one of your devices (for example, your mobile phone) as unknown and then discon
Re: How to setup notification emails without entering the password
2 years ago, by Ann in WiFi Guard Forum
At the moment there is an interval between scans and thus between discovery opportunities. But we have plans to implement real-time alerts in the upcoming release.
Re: How to scan only specific addresses in each network range
2 years ago, by Ann in Network Scanner Forum
Yes, that's easily possible via using the non-contiguous mode. You can simply enter two ranges and enable that mode. Network Scanner manual has a section in the "IP address range and automatic detection of network configuration" chapter explaining in detail how the non-contiguous mode works. Also, in order to scan .0 and .255 addresses, please tick "Ping network and broadcast add
Re: How to setup notification emails without entering the password
2 years ago, by Ann in WiFi Guard Forum
To send an e-mail upon detection without entering its password, simply tick Use automatic settings option on the E-mail tab in WiFi Guard Settings. Then the app will be using our SMTP server for sending mail and the password won't be required. You will only need to enter your address in the "To" field.
2 years ago, by Ann in WiFi Guard Forum
Host names ending with .home are shown like that because your router configuration uses the so-called DNS-suffix. Essentially "SOMENAME.home" and "SOMENAME" are the same. Sometimes these suffixes can also be .lan or .local, but they mean the same thing.
Locking Windows causes taskbar toolbar to be removed from toolbar list - Fixed
2 years ago, by Ann in NetWorx Forum
Thank very much you for providing the logs and additional information, and assisting us in finding the cause of the problem. It turned out to be that once the PC is locked, Windows may terminate and restart Explorer, thus causing the disappearance or duplication of the taskbar graph upon unlocking. The issue has now been fixed in the new build and will be included in the next release.
Re: Can I install a new version over an older version?
2 years ago, by Ann in NetWorx Forum
Yes, you can install a new version on top of the previous one. I.e. you don't need to uninstall the previous version. However, you do need to exit the application before beginning the installation. To exit NetWorx, click its icon in the notification area and then click Exit in the popup menu. (Clicking the cross button in NetWorx interface only closes the window, it doesn't exit the applicatio
Re: Java Virtual Machine Launcher error "Could not create the Java virtual machine"
2 years ago, by Ann in RAM Disk Forum
We have tested SoftPerfect RAM Disk with Duplicate Image Remover, and everything works perfectly well. Please make sure that: Your RAM disk has enough space available. The folder referenced in your %TEMP% and %TMP% variables exists. To check %TEMP% and %TMP% references, press Win+R or Start, type Run and launch it, then enter %TEMP% and press Ok. If the destination temporary folder exits an
2 years ago, by Ann in Bandwidth Manager Forum
Most likely it is going through a different rule. Try opening the Live Usage Monitor when doing a speed test that is supposed to go through the 'Unlimited' rule, and check which rule actually handles it.
Re: How to get more accurate usage reports with VPN
2 years ago, by Ann in NetWorx Forum
Thank you for your feedback. It is a common issue with VPN clients, because they intercept network connections from other apps, encrypt them, and then send them on within a secure tunnel. This is usually seen as network activity is correctly reported for other applications, and then the same activity is reported again for the VPN app. The reason Bandwidth+ does not suffer from this problem i
Re: App randomly closes on macOS
2 years ago, by Ann in NetWorx Forum
We are glad that the issue with the calendar got resolved. Regarding OS tags in the changelog, we normally mention the system for significant changes, where it is important. However, the icon colour seemed a very minor change, so we didn't list it in the log.