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Re: Export, edit and import of CSV files
2 years ago, by Ann in Network Scanner Forum
It can be frustrating, but it probably was something in your edits that made the file unreadable, or something that MS Excel messed up. It is generally better to use a plain-text editor like Notepad for simple text files like CSV. Obviously when you import a file, the current data are cleared and then the file is loaded into that space. Pure Export-Import without modifications should always wor
Re: Friendly host name is grayed out
2 years ago, by Ann in Network Scanner Forum
Please check the columns selected for "Identify by" in Options - Friendly Names. Most likely you simply need to select some columns there, so the Network Scanner knows which columns serve as the key for assigning friendly names.
Re: How to get more information in scan results
2 years ago, by Ann in Network Scanner Forum
Please make sure that your SNMP settings are correct (community string or V3 user name/password/encryption options, whichever you are using). Then, if the settings are correct, run Wireshark on your PC and see if SNMP requests are sent and if any SNMP replies are received. Most likely you will see requests being sent, but no responses being received. In that case, it's up to you to find out
Re: How to get more information in scan results
2 years ago, by Ann in Network Scanner Forum
If the Network Scanner displays only one computer, it could mean that: its settings are incorrect; a firewall is blocking connections; IP address settings are incorrect. If you see multiple devices, but they do not have SNMP information displayed, or their Windows Services status, it could mean that: the target devices do not support SNMP; the connection settings (i.e. SNMP version and/o
Re: Will RAM disk disappear when computer goes to sleep?
2 years ago, by Ann in RAM Disk Forum
Sleep mode does not affect RAM disk status or contents.
Re: Email alerts: when they are sent, and when repeated detections are silenced
2 years ago, by Ann in WiFi Guard Forum
We have just added a new setting that may give you the behaviour you want. Please download the latest build, open Settings - E-mail tab, and enable Email unidentified MAC addresses only once. WiFi Guard will email one alert about each unidentified MAC address. Once the e-mail has been sent successfully, all MAC addresses listed in it will be marked as 'emailed' and not affect the alerts after
Re: Email alerts: when they are sent, and when repeated detections are silenced
2 years ago, by Ann in WiFi Guard Forum
I guess we could change the code, so that instead it would keep the status of each MAC address like this: 00:11:22:33:44:55 "EMAIL-SENT" AA:BB:CCD:EE:FF "NOT-SENT" So after sending an email with that MAC address it would be marked as "EMAIL-SENT", and this MAC address would never be emailed in the future even if detected again. This however can lead to a case whe
Re: Email alerts: when they are sent, and when repeated detections are silenced
2 years ago, by Ann in WiFi Guard Forum
It should not be sending identical alerts. In the current implementation it works like this, for example: WiFi Guard finds a new MAC address 00:11:22:33:44:55, it sends an e-mail. The next scanning round it finds the same address 00:11:22:33:44:55, it does NOT not send an e-mail. The next scanning round it finds the same address 00:11:22:33:44:55 and a new one AA:BB:CCD:EE:FF, it sends an e-ma
Re: WiFi Guard not responding after finding an unknown device - Fixed
2 years ago, by Ann in WiFi Guard Forum
Thank you for reporting this problem. We checked the code, and it turned out that e-mails were sent in a way that could sometimes freeze the UI if the e-mail server was too slow to respond. We have updated WiFi Guard, e-mails are now sent in a background thread, and this process should no longer affect the UI operation. Please download the latest build and it should resolve the issue.
Re: How to move Windows Temp files to RAM disk
2 years ago, by Ann in RAM Disk Forum
Yes, moving just the user TEMP/TMP variables to the RAM disk will still help to reduce writing to your SSD while preserving the stability of the system. The exact degree to which your SSD will be spared user-related writing operations would depend on what you use your computer for. If you do a lot of Internet browsing or use software products that generate large volumes of temporary files, the
Re: No speed shown in the taskbar on Windows 11
2 years ago, by Ann in NetWorx Forum
That's unfortunately going to be the case for each and every app with Windows 11, not just our NetWorx. Microsoft removed the extension functionality from the taskbar, so apps can no longer add their extensions to it. Here is a quote from Windows 11 specifications: Quotemicrosoft.com, Windows 11 Specs Feature deprecations and removals ... Taskbar functionality is changed including: People
Re: Speeds reported in Speed Meter are lower than expected
2 years ago, by Ann in NetWorx Forum
It looks like there is a lot of variation in the measured speeds in your case. Some measurements match your typical speed or even higher, e.g. 34.9 MB/s down-speed (that's 279.2 megabit) and 5.75 MB/s up-speed (that's 46 megabit). However a few other measurements are lower, and there are increased ping times when that happens. There could be a number of reasons: the WiFi itself, some interferen
Re: Square boxes in column headers
2 years ago, by Ann in Network Scanner Forum
Those boxes are not related to sorting. They are showing if any custom colours for text and background were set. Simply right-click any column, then choose Change Column View... in the menu, and you will be able to select any colours, or you can reset those to the default values.
Re: How to find out which IP addresses are available
2 years ago, by Ann in Network Scanner Forum
If you want to know what IP addresses are available (i.e. not in use), you can try the following: Enable Display inactive devices in Options - General. Scan the network. Filter out active devices via View - Setup Filter - Response Time - Empty. The IP addresses still shown in the list are likely to be those that are not used.
Re: No computers are monitored (main window list is empty)
2 years ago, by Ann in NetGenius Forum
It sounds like your connection was removed, perhaps accidentally. You can re-add it and re-connect. For that, click the Connect to... button, and type localhost in the name field (and the password if you had set it). Then click Ok to connect to your computer. Please make sure the word localhost is entered precisely like this, without spaces or other alterations.
Re: How to detect share folders in Network Attached Storage
2 years ago, by Ann in Network Scanner Forum
SoftPerfect Network Scanner can detect any shared folders that are accessible via the SMB protocol, which is usually the case for NAS devices. If it does not detect them for you, it may be due to guest access in SMB2 and SMB3 being disabled by Windows security settings. To work around this, you can set the Network Scanner to use its own implementation of SMB, which is not subject to those
Re: Devices on guest network/subnet not detected
2 years ago, by Ann in WiFi Guard Forum
In addition to the said above, as the main purpose of Guest Network is in its isolation for security reasons, it is best to disable intranet access for Guest Network in the router settings.
Re: RAM Disk on GPU VRAM when unused. How to...
2 years ago, by Ann in RAM Disk Forum
As mentioned above, it is not rational to use GPU's memory for a RAM disk because: It is much slower than RAM, and may be slower than SSDs. It is expensive. It may not be stable, as it is not the intended use of VRAM and the implementation is specific to each vendor. That is basically why there are no commercial RAM Disk products for GPUs.
Re: Uninstallation crashes with a blue screen
2 years ago, by Ann in Connection Emulator Forum
Unfortunately it is hard to tell what's causing this. It may be the driver that is a part of Connection Emulator, though it is unlikely as we have not heard about BSODs for years. More likely it is some other driver in your system that is "surprised" by the removal of our driver from the networking stack. Theoretically you could try unbinding the driver manually from network connectio
Re: Best Network Scanner license option for a technician
2 years ago, by Ann in Network Scanner Forum
In this case, a Single device Business licence is all you need. It also makes more sense to use the portable edition of Network Scanner. Its single folder will contain your licence key and any configurations you create. This way you could carry it around on a USB stick, or upload to a customer system, run in there for scanning, and then delete everything when you finished. If you have mult
2 years ago, by Ann in NetGenius Forum
It does look like a complex issue. I recommend postponing using NetGenius until we get the bottom of this conflict. This may take a while, and it is unfortunately not guaranteed that we will be able fix it.
Re: Replacement characters in PowerShell output
2 years ago, by Ann in Network Scanner Forum
It looks like you are getting an error message in non-Latin characters that aren't displayed properly. This was a bug in our Network Scanner which we have resolved in the latest build. Please try it. This time the error message should be readable and hopefully shed light on what's wrong. Alternatively, if you simply want to know whether a service is running, you can use the Remote Services feat
2 years ago, by Ann in NetGenius Forum
Thank you for the information. It is indeed the case: somehow Dante service conflicts with NetGenius network driver. It seemingly depends on the order they are started in. We were able to set Dante services to be launched as delayed, while NetGenius service starts without delay. Rebooted a few times for testing, and everything worked well every time. Please try configuring the three Dante se
2 years ago, by Ann in NetGenius Forum
Unfortunately there was nothing useful in the log. However, since you said it worked fine once after a reboot, it may be another service or start-up activity that conflicts with NetGenius. Try going to the Services control panel and changing NetGenius service Startup type to Automatic (Delayed Start). This will start the service a little later after a reboot and hopefully fix the issue.
2 years ago, by Ann in NetGenius Forum
It seems that for some reason the NetGenius service could not start within 1 minute. I recommend trying to start the installed service manually. For that click Win + R, type "services.msc", then locate NetGenius service and try starting it. Let us know what happens when you start it manually. Another thing that may help to find the cause of this problem is to check if there is an erro
2 years ago, by Ann in NetWorx Forum
The issue with exceedingly large database files has been fixed in the newer NetWorx releases. Most likely, you had earlier NetWorx versions on your local machine, and that 30 GB file was created by one of them. Whereas on you server you probably started using NetWorx beginning with one of the newer "fixed" versions, and therefore the file is kept to a much smaller size. If you don
Re: MAC address is not retrieved - Fixed
2 years ago, by Ann in Switch Port Mapper Forum
Thank you for the files, they helped us to find what was causing the problem. We have just released a new version, which includes a fix for this issue.
Re: Different transfer values in NetWorx vs NetGenius
2 years ago, by Ann in NetGenius Forum
The implementations of NetGenius and NetWorx are quite different, and also depend on the selected settings. NetGenius, by default, excludes LAN traffic and the processes running as SYSTEM (process ID = 4). All other processes are captured and that's how you can see real-time activity by process. NetWorx, by default, includes LAN traffic and simply monitors how much data was sent over your ne
Re: MAC address is not retrieved
2 years ago, by Ann in Switch Port Mapper Forum
This suggests that MAC address assignments in your switch may be in some unusual format. Would you be able to run SnmpWalk against your switch, dump the complete SNMP tree to a CSV file and send it to us? Also, a screenshot of the retrieved data from the other port mapping application (the one you said worked correctly) may be very helpful.
Re: 'Argument out of range' error - Fixed
2 years ago, by Ann in Network Scanner Forum
Yes, thank you, it does look right. There was a race condition, as we suspected. We have just fixed it. Please download the latest build and give it a go.