SoftPerfect Support Forum
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Re: Devices shown with only an old DNS domain name
8 months ago, by Andrew in WiFi Guard Forum
Here is exactly how WiFi Guard decides the "Name" shown for a device. It simply tries a few discovery methods in order and uses the first one that succeeds. There is no internal caching of names: NetBIOS: If it returns a name, it is used. mDNS (Bonjour/Zero-conf). SNMP: Typically reads sysName.0 Reverse DNS: If there is a PTR record (or other reverse-lookup path) that yields a hostn
Re: Devices shown with only an old DNS domain name
8 months ago, by Andrew in WiFi Guard Forum
WiFi Guard does not cache or store device names. It keeps a record of each device's MAC address, IP assignments over time, and any category or description you set, but not its name. The old DNS domain names you are seeing are most likely coming from cached data elsewhere, such as in your operating system or at the router level. A quick way to check is to run the following command in a Command P
Fastmail says "SMTP server error occcured: 5.5.1 Invalid command" - Resolved
8 months ago, by Andrew in WiFi Guard Forum
We've tested this and it appears that the error is the Fastmail's way of indicating an authentication failure. When using the regular account password, we encountered the same issue. However, once we generated an app-specific password, as recommended by Fastmail, the problem was resolved. You can find their instructions on the Fastmail - App passwords page. After creating an app-specific passwo
Re: Overwriting of ramdisk.xml file
8 months ago, by Andrew in RAM Disk Forum
It was originally a simpler implementation: the configuration file was always updated on shutdown to make sure any pending changes were preserved. However, we've since improved this behaviour. The configuration is now saved only when actual changes are made, rather than every time the application exits. You can download and try the updated version.
Re: How to use graph without getting an extra ALT+TAB window
8 months ago, by Andrew in NetWorx Forum
Yes, you can simply move your licence to a new PC if you replace your current one. There is no need to contact us for that. Just keep in mind that the licence includes updates for one year by default. If you plan to use the app for longer, it may be worth getting a licence with three years or unlimited updates. This model helps us keep a predictable revenue stream, continue improving the softw
Re: How to use graph without getting an extra ALT+TAB window
8 months ago, by Andrew in NetWorx Forum
I'm not sure where that invisible window in the old version comes from, as no one else has ever reported it. Please try the latest version and let me know if it still happens, and under what exact circumstances, and we'll be happy to look into it further. As for showing the graph on all virtual desktops, the old version wasn't really aware of virtual desktops at all, and the latest version isn'
Re: How to use graph without getting an extra ALT+TAB window
8 months ago, by Andrew in NetWorx Forum
Thanks for letting us know. It looks like you are using borderless graph (floating window without a title bar). In this mode the graph can incorrectly show up in the Alt+Tab list. This was a bug and we have just fixed it. Please download the updated build and let us know whether it works better for you.
Re: Missing menu "Display Speed in Taskbar"
8 months ago, by Andrew in NetWorx Forum
That explains it. The behaviour is as expected when using ExplorerPatcher.
Re: Missing menu "Display Speed in Taskbar"
8 months ago, by Andrew in NetWorx Forum
The option to display the taskbar widget on the right or left is only available when using the stock Windows 11 taskbar. If you are running any third-party taskbar enhancements or replacements, this option will not appear. Could that be the case on your system?
Re: How to display taskbar graph without numbers
8 months ago, by Andrew in NetWorx Forum
You are probably still looking at the taskbar widget, whereas the setting highlighted in your screenshot refers to the tray icon:
Re: Missing menu "Display Speed in Taskbar"
8 months ago, by Andrew in NetWorx Forum
We haven't been able to reproduce this issue. Everything works fine in our tests, see the screenshots below:
Re: How to display taskbar graph without numbers
8 months ago, by Andrew in NetWorx Forum
If you set the Number of decimals to a custom value, it will apply everywhere in the app, including both graphs and speed reporting. With 3 decimals, the labels naturally become longer, leaving less room for the graph, which may then become hidden. You can increase the size of the graph if you'd like to fit both the longer labels and the graph together. If you prefer to see only the graph w
Truncation of FAT32 volume label in Windows Explorer - Fixed
9 months ago, by Andrew in RAM Disk Forum
The issue has now been resolved, and a new build is available for download. If you are installing it over an existing copy of the RAM Disk app, please note that you will need to reboot twice for the updated driver to be fully replaced and loaded.
Re: Truncation of FAT32 volume label in Windows Explorer
9 months ago, by Andrew in RAM Disk Forum
Thank you for reporting this. You are right, that's a bug. We'll address it within a few days and also take this opportunity to review the entire formatting code to prevent similar issues. I'll post an update here once it's resolved.
Re: How to disable the new device pop up
9 months ago, by Andrew in WiFi Guard Forum
You're absolutely right: persistent pop-up can be disruptive. However, that behaviour is intentional. WiFi Guard is designed to ensure you are immediately aware of any unknown device on your network, because a quiet notification might be dismissed and a potential intruder could remain undetected. That said, I understand how this can interrupt your workflow and will take your feedback on board for
Column order is not remembered after restart - Fixed
9 months ago, by Andrew in WiFi Guard Forum
The new build of WiFi Guard is now available: The application now retains the user-set column order between sessions. Specific columns can be shown or hidden via the main menu View - Visible Columns. Please download the latest build and let us know if you need more assistance or further details.
Re: Column order is not remembered after restart
9 months ago, by Andrew in WiFi Guard Forum
This is indeed a bug. Regardless of whether it is a portable or installer version, column layouts aren't retained after restarting the app. We are working on a fix to resolve this, and in the same update we will also introduce an option to hide the columns that the user doesn't need. I will post an update here once the new build is ready.
Re: How to disable the new device pop up
9 months ago, by Andrew in WiFi Guard Forum
The pop-ups from WiFi Guard are actually the app doing exactly what it's meant to do: notifying you when an unfamiliar device appears on your network. If you'd prefer fewer notifications, you can turn off Instant detection of new devices under Settings - Advanced - Scanning Options. However, the preferable route is to scan your network, and for each device you recognise (shown in red), double-
Re: Recent NetWorx versions show no traffic when monitoring router using SNMP
9 months ago, by Andrew in NetWorx Forum
This does look unusual. Since the router details are retrieved successfully, communication via SNMP is clearly working, but for some reason the newer version is not displaying traffic. To investigate further, could you please download snmpwalk and run the following command in a command prompt: snmpwalk -r:192.168.0.1 -os:.1.3.6.1.2.1.2.2 -op:.1.3.6.1.2.1.2.3 > output1.txt This will dump t
Re: Feature request: relocate cache with Cache Relocator from any folder to RAM disk
9 months ago, by Andrew in RAM Disk Forum
The Cache Relocator is essentially a convenient wrapper around creating symbolic links. You can achieve the same result without any additional software by opening a Command Prompt and typing: mklink /D "C:\Some\Folder\To\Redirect" "R:\Cache" If you prefer a graphical interface, you might like to try a free tool such as Symbolic11.
Re: Is .NET Framework required for RAM Disk?
9 months ago, by Andrew in RAM Disk Forum
No, SoftPerfect RAM Disk does not require the .NET Framework on Windows. It is written in native code and does not use .NET in any way.
Re: How to delay the start of a service until RAM disk has loaded
10 months ago, by Andrew in RAM Disk Forum
There are a few ways to achieve this. The simplest way is to create a RAM disk at computer startup. This typically occurs long before the Service Control Manager begins starting services, so the RAM disk is available for them to use. Alternatively, if you are creating a very large RAM disk (for example, hundreds of gigabytes), it may take longer to initialise. In this case, you can configu
Saving RAM disk data to an image upon entering sleep mode - Implemented
10 months ago, by Andrew in RAM Disk Forum
We’ve added the ability to save RAM disk contents to an image file in the latest version of our RAM Disk application. This new option is located under Advanced Disk Properties, as shown in the screenshot below: Due to Windows system limitations, this feature is only available for: RAM disks created at logon, or RAM disks created at startup/boot with Hard Disk Emulation enabled. It is not av
Re: Meaning of the icons for individual devices
10 months ago, by Andrew in WiFi Guard Forum
We've added helpful hints that appear when you hover the mouse over those icons. If you'd like to use this functionality now, please download the latest build here.
Re: Software loses its license and reverts to trial version
10 months ago, by Andrew in RAM Disk Forum
Yes, it should work fine. In such case, to prevent the copied file from being overwritten, make sure the RAM Disk app isn't running at that moment: taskkill /F /IM ramdisk.exe
Re: Software loses its license and reverts to trial version
10 months ago, by Andrew in RAM Disk Forum
This issue may be caused by a corrupted or missing configuration file located at: %PROGRAMDATA%\SoftPerfect\RAM Disk\ramdisk.xml Could you please check that file on one of the affected machines? If it's empty, damaged, or missing, the application may not be able to load the licence details and will revert to trial mode. Let me know what you find.
Re: Saving RAM disk data to an image upon entering sleep mode
10 months ago, by Andrew in RAM Disk Forum
Of course in that particular situation, if a power failure occurred immediately after putting your laptop to seep, saving the contents of the RAM disk upon entering sleep mode would preserve the last 5 minutes of data changes. However, what we are trying to emphasise here is that if such power outage occurs in your no-battery no-UPS laptop when it is not asleep, the feature you request will not he
Re: Saving RAM disk data to an image upon entering sleep mode
10 months ago, by Andrew in RAM Disk Forum
Normally, saving to an image file during sleep isn't necessary, as sleep mode doesn't shut the system down. The RAM disk and all its contents remain intact and available when the computer wakes up. Is there a specific reason or scenario where you'd need the disk to be saved during sleep? It's something we could potentially consider implementing.
10 months ago, by Andrew in Network Scanner Forum
Sure, that's now done in the latest builds. You can now change the path to Nmap or Python at any time, even if one has already been found.
Re: Widget disappears with "Never Combine" taskbar setting
10 months ago, by Andrew in NetWorx Forum
This likely means your taskbar is full, leaving no space for the NetWorx widget to appear when that setting is used. If that's not the case, please post a screenshot so we can take a closer look.