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Access violation error on macOS - Fixed
5 days ago, by Ann in NetWorx Forum
Thank you for providing the additional details. We have improved a couple of areas that had the potential to lead to the 'access violation' error. Please try the latest build and let us know how it works for you.
Re: Access violation error on macOS
6 days ago, by Ann in NetWorx Forum
Thank you for sending your configuration file. You did everything correctly. We have tested NetWorx 25.12 with your exact configuration on macOS Tahoe and on macOS Sequoia. On both systems it worked perfectly well and there were no errors of any kind. Could you please send us a screenshot of that error, and a screenshot of the About window of your NetWorx (NetWorx pop-up menu > NetWorx &g
6 days ago, by Ann in Network Scanner Forum
Network Scanner does actually include a feature called Live Display that provides continuous scanning capabilities. When enabled, it keeps monitoring your network in the background, automatically detecting new devices as they come online and identifying those that have left the network. This gives you ongoing visibility without needing to manually rescan each time. That said, there's an archite
Re: Error Code 5 during installation
9 days ago, by Ann in Network Scanner Forum
Error 5 is usually caused by antivirus or other security software blocking the application. Please check your antivirus or security logs, and add both the downloaded Network Scanner installer and then the installed Network Scanner application to the allowlist/whitelist/exclusions.
Taskbar graph disappeared after update - Solution
14 days ago, by Ann in NetWorx Forum
The taskbar graph has been improved it to include the Y-axis with one or two labels depending on your chosen font and taskbar size. However, if there isn't enough space in your taskbar, these labels and the graph itself may be automatically hidden by Windows. To resolve this, simply resize the taskbar graph area slightly, as shown below - and the graph should become visible again. Mouse
Re: How to prevent duplicate RAM Disk icons in the notification area
18 days ago, by Ann in RAM Disk Forum
This behaviour is due to your using an old version of the RAM Disk application. Versions prior to 4.4.1 used the tray icon hint as the identifier. Because the hint dynamically changes with available memory, Windows treats each update as a new icon and creates multiple entries. Starting with version 4.4.1, RAM Disk instead uses a fixed GUID as its identifier, preventing duplicates even when the
Re: Icon with a yellow triangle and exclamation mark next to a device
24 days ago, by Ann in Network Scanner Forum
Yes, it probably was one of the blocking calls such as NB-TCP or SMB. If you increase the max thread run time limit (in most cases there is no need to set one at all), you will be able to see what happens more clearly. When a device scan takes too long, you can right-click it, select Properties, and view both what the scanner is doing and how long it's been in that state.
Re: Icon with a yellow triangle and exclamation mark next to a device
24 days ago, by Ann in Network Scanner Forum
Most likely the scanning of that device was aborted because it exceeded the time limit. Please check the value you have set under Settings - General - Max thread run time. When a scan thread exceeds this limit, the application first attempts to shut it down gracefully, and if that fails, it terminates the thread, displaying the error/warning icon.
Re: Icon with a yellow triangle and exclamation mark next to a device
24 days ago, by Ann in Network Scanner Forum
The yellow/orange triangle with the exclamation mark indicates a scanning error or an interrupted scan. You can view all status symbols and their meanings by going to View - Legend in the main menu.
Re: Command line method for silent RMM installation
4 weeks ago, by Ann in RAM Disk Forum
All our installers are built using Inno Setup and support command line parameters for unattended installation. For quiet installation you can use /SILENT (the wizard and the background window are not displayed, but the installation progress window is) or /VERYSILENT (the installation progress window is not displayed either). Please refer to the full list of setup command line parameters for oth
Re: How to save and re-import friendly names
4 weeks ago, by Ann in Network Scanner Forum
Yes, friendly names and comments are saved in the configuration file, which is a plain text XML file located in %APPDATA%\SoftPerfect Network Scanner You can also export or import them as CSV files from the management dialog under Options - Friendly Names / Comments.
Re: Discrepancy in numbers between Taskbar and Applications graph window
4 weeks ago, by Ann in NetWorx Forum
Most likely you are monitoring more than one network interface. The main graph shows real-time usage for a single interface, while the taskbar widget combines usage from all monitored interfaces. Please open Settings - Main tab, and check which interfaces you are monitoring in the Mode section.
4 weeks ago, by Ann in Switch Port Mapper Forum
We've investigated the port numbering discrepancy that you are seeing in Switch Port Mapper for your Moxa EDS-4012-8P-4GS switch. Here is what's happening: The Moxa switch uses SNMP interface indices (1-12) that don't directly correspond to the physical port labels you see on the device panel: SNMP Interface Indices 1-4 = Physical Ports G1, G2, G3, G4 (Gigabit SFP) SNMP Interface Indices 5-12
Re: "Install driver error: -1" when I choose to install app monitoring driver
5 weeks ago, by Ann in NetWorx Forum
Windows Defender is notorious for blocking legitimate applications. Does your Defender version offer a whitelist/exclusion option? If so, try uninstalling NetWorx, then adding the downloaded NetWorx installer file to Defender's exclusions, then running NetWorx installation process, and then additionally whitelisting the installed NetWorx application before launching it. On our side, we will c
Re: "Install driver error: -1" when I choose to install app monitoring driver
6 weeks ago, by Ann in NetWorx Forum
Do you have any security/antimalware/antivirus/etc software on your computer? If so, please check whether it is blocking NetWorx driver installation. Adding NetWorx file to its trusted/exclusion list can help to resolve the issue.
Re: Some scans take a couple of minutes to complete
6 weeks ago, by Ann in Network Scanner Forum
Some scans may take longer to complete, especially if a device is behind a firewall or responds slowly. While the scan is in progress, any device being scanned will display a question mark icon in front of it. If it seems to be taking too long, please right-click that device and choose Properties. This will show what exactly is being scanned and for how long. If you let us know what you fin
Re: How to fix Firefox cache relocation "System Error. Access denied"
8 weeks ago, by Ann in RAM Disk Forum
This error usually means either Firefox is still running (and Cache Relocator couldn't detect it), or the tool itself doesn't have sufficient privileges. Windows requires administrative rights to create symbolic links, so please try the following: Make sure Firefox is completely closed: check in Task Manager that no 'firefox.exe' processes remain. Right-click the Cache Relocator executable a
Re: How to use graph without getting an extra ALT+TAB window
2 months ago, by Ann in NetWorx Forum
Yes, if advancements of modern medicine extend to the people in our company, and we also keep living and working past the year 2099, we will be happy to provide you with a free extension.
2 months ago, by Ann in Network Scanner Forum
The error that you are seeing is caused by your antivirus software wrongly classifying Network Scanner (netscan.exe) as unsafe. This is a false positive: the application is actually safe and does not contain any malware. If you would like reassurance, we suggest uploading netscan.exe to VirusTotal, where you can check the file against dozens of antivirus engines. You will see that most report i
Automatic start of applications is disabled with UAC mode 0 - Resolved
2 months ago, by Ann in RAM Disk Forum
The behaviour you described was intentional: it was originally introduced as a security measure against privilege escalation. If a non-privileged user added an application to be run, it could later execute with administrative rights for an administrator, because the application list was shared across all users. To prevent that, in earlier versions of RAM Disk the autostart functionality was disabl
Why does Windows Defender report a trojan in NetWorx? - False positive
2 months ago, by Ann in NetWorx Forum
No, there are no trojans in NetWorx. Windows Defender is notorious for false detections and repeated erroneous flagging of safe applications. The most effective thing you can do is to submit the detected file to Microsoft for re-evaluation. This should prompt them to correct their mistake and reclassify NetWorx as clean and safe.
Re: Automated installation with license
2 months ago, by Ann in RAM Disk Forum
Yes, RAM Disk installation and licence addition can be fully automated, including daily deployments: Download this zip archive with a config template. Extract the CONFIG.XML file, open it in any text editor like Notepad, and insert your licence key where indicated. Place ramdisk_setup.exe and CONFIG.XML in the same folder, and launch it with this command ramdisk_setup.exe /SILENT /CONFIG=CO
Re: Some wireless devices don't get detected sometimes
2 months ago, by Ann in WiFi Guard Forum
This situation is not unusual. Phones and tablets often behave differently to cabled devices when it comes to responding to scans. Why they don't always reply: Power-saving mode: When the screen is off or the device is idle, its WiFi chipset usually goes into a deep sleep. In this state it won't answer ARP pings or will do so only occasionally. OS-level behaviour: Both Android and iOS are de
Re: Device Type field is empty in the scan results
2 months ago, by Ann in Network Scanner Forum
There are two possible reasons for this behaviour: No MAC addresses retrieved. Please check whether the MAC address column is populated. If it is empty, the device type cannot be determined. In that case, review the settings related to MAC address resolution to ensure it is enabled and functioning correctly. Outdated application version. If MAC addresses are displayed but the device type fiel
Re: Monitoring of RAM disk state
3 months ago, by Ann in RAM Disk Forum
Yes, you can achieve something similar with Prometheus and the Node Exporter and detect the disappearance of a RAM disk by using the metrics like: windows_logical_disk_size_bytes{volume="R:"} windows_logical_disk_free_bytes{volume="R:"} windows_logical_disk_info{volume="R:"} If the RAM disk disappears, the time series for that drive letter will vanish. You can th
Re: Monitoring of RAM disk state
3 months ago, by Ann in RAM Disk Forum
Yes, you can monitor whether your SoftPerfect RAM Disk is still present and accessible with Zabbix. Here is what you need to do: Use Zabbix's built-in check. In Zabbix, add a new item to the host where the RAM disk runs. For Windows you can use this key and replace R: with the actual drive letter of your RAM disk: vfs.fs.size If the RAM disk disappears, Zabbix will report this item as unsu
Re: How to make the OS detection distinguish between Windows 10 and 11
3 months ago, by Ann in Network Scanner Forum
The reason Windows 11 is reported as Windows 10 in your network scan is due to how Microsoft handles version numbers in the NetWkstaGetInfo API. Microsoft did not increase the major or minor version numbers when transitioning from Windows 10 to Windows 11. Instead, both operating systems report their version as 10.0. The primary distinction between Windows 10 and Windows 11 is in the build n
Re: How to recover traffic usage data after accidentally deleting NetWorx
3 months ago, by Ann in NetWorx Forum
The possibility to recover the usage history depends on whether NetWorx data folder was also removed when you accidentally deleted the application. By default it is stored in: %PROGRAMDATA%\SoftPerfect\NetWorx You can press Win+R, paste that path, and press Enter: If the folder is still there, you should see one or two files inside. In that case, please make a backup copy, then reinstall Net
Re: Reports display only my first name instead of my full name
3 months ago, by Ann in NetWorx Forum
In NetWorx, the name shown in reports comes from your Windows login name (the account you actually sign in with), not the full name that may be additionally stored in Windows. To check this, open a Command Prompt, type whoami and press Enter. The result should be the same name as NetWorx shows. Windows does keep a separate "full name" field for accounts, but that isn't what Net
Re: Certificate error in email notifications
4 months ago, by Ann in WiFi Guard Forum
This issue is most likely related to strict certificate validation when connecting to user-configured SMTP servers. In future WiFi Guard releases we will adjust the validation process to be more permissive, thus allowing broader compatibility with various SMTP servers. For now, please try enabling "Use automatic settings" on the E-mail tab in WiFi Guard settings. It should provide an