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Re: Scanning does not show any devices - Solved

8 months ago, by Ann in WiFi Guard Forum

From your screen shots, it looks like you are connected by cable rather than WiFi, whereas your WiFi Guard is configured to use a WiFi card. This is basically the situation described in the article as: QuoteAn incorrect network adapter was chosen in WiFi Guard settings. Make sure it is an active adapter connected to WiFi or cable. To fix the issue, simply choose a different network card in W

Re: Scanning does not show any devices

8 months ago, by Ann in WiFi Guard Forum

There can be a few reasons for that. Please have a look at this "WiFi Guard doesn't see some or any devices on my network" article, which lists the causes and solutions. If this does not help to resolve the issue, please attach some screen shots illustrating the problem: from the "All devices ever seen on-line" window and the main window after a scan.

Re: Lags when speeds are higher than 700 Mb/s

8 months ago, by Ann in NetWorx Forum

It looks like you have the "Ignore local traffic within in the LAN" option turned on. When this option is enabled, NetWorx has to analyse every chunk of data to decide whether it is local and should be ignored, or should be recorded. This may be a problem at very high speeds like 1 Gbps since it requires analysing a large number of packets. It is not a bug per se, but rather a product

Re: Tracking all shared and network printers in the network

8 months ago, by Ann in Print Inspector Forum

Print Inspector can only monitor printers that are installed locally, on the server, with all printing done through that server. If print jobs are sent directly to a printer (bypassing the computer with Print Inspector), they cannot be monitored. I recommend downloading the free fully-functional trial of Print Inspector and testing it in your environment to see what can and cannot be monitored

Re: Usage web-access: nothing is shown

8 months ago, by Ann in Bandwidth Manager Forum

Did you pass the correct rule name as a user name (and password, if required) when opening the web-report page? Also, if that rule uses tracking per IP address or MAC address, the usage will only be shown when requested by the corresponding address. For example, if it is a tracking rule and has two streams — 1.1.1.1 and 2.2.2.2, then: if 1.1.1.1 opens this page and supplies the rule name

Re: RAM disk is listed but not mounted after reboot

9 months ago, by Ann in RAM Disk Forum

This could be caused by some temporary startup condition (ether the OS configuration or other software) that prevents the RAM disk from being mounted on boot. As a simple workaround, try to create and use a logon-time RAM disk, which is mounted later, when a user logs on rather than on system startup. To create a new RAM disk, choose Disk - Add (not Add Boot Disk) and configure it similarly.

Re: Saving NetScan results to CSV using command line

9 months ago, by Ann in Network Scanner Forum

It may be just that you needed to wait a bit longer (a few minutes to finish scanning of certain devices). Another way of dealing with this issue could be setting the max thread run-time to 30 or 60 seconds in the config file: <maxruntime>60</maxruntime> This will make the app attempt to gracefully finish scanning any devices that are slow to respond; and if that fails, forcibly

Re: Networx is not running after the last Win 10 update - Solved

9 months ago, by Ann in NetWorx Forum

Thank you for letting us know that NetWorx is now working well for you.

Re: Where and how to add the license

9 months ago, by Ann in RAM Disk Forum

Please see this article: Activation - How to enter the licence key

Re: Scheduled Report file location (save target)

9 months ago, by Ann in Print Inspector Forum

There is a file path filed, once you select the File schedule type ('Save' in some versions). Simply specify the full path under file name as shown in the screen shot below. Otherwise, the report will be saved in the current folder for the service process, usually in %WinDir%\System32.

Re: How to add license key via command line

9 months ago, by Ann in RAM Disk Forum

Yes, there is a way to install the licence automatically as a part of the configuration: Download this zip archive with a config template. Extract the CONFIG.XML file, open it in any text editor like Notepad, and insert your licence key where indicated. Place ramdisk_setup.exe and CONFIG.XML in the same folder, and launch it with this command ramdisk_setup.exe /SILENT /CONFIG=CONFIG.XML

Re: Cannot map network drives (no plus sign next to the drives)

9 months ago, by Ann in Network Scanner Forum

There can be a few reasons why there is no [+] shown next to the devices: Shared folder discovery is not enabled. Open the Shares tab in Options and check Scan for shared resources. The devices may not have any folders shared, or your user account doesn't have sufficient rights to access them. You can check that by typing the folloving line in a command prompt, replacing x.x.x.x with the targe

Re: Licensed NetScan app has restricted output like a trial

9 months ago, by Ann in Network Scanner Forum

I am glad you have solved it. You are right: the licence key, as well as the configuration file, are stored under the profile of the user who runs the application. Another way of using the licence across several user logins is the portable version of the Network Scanner. In that case both the licence and the config files are kept in the same folder as the application, regardless of who runs it

Re: How to get Windows and MS Office keys of the scanned systems

10 months ago, by Ann in Network Scanner Forum

It should be possible by using the scripting feature, which in turn requires WMI. Try going to Options - Remote Scripting and using this script.

Re: Internet connection dropout alerts and log

10 months ago, by Ann in NetWorx Forum

Yes, the Connection Monitor feature is already present in NetWorx and can be accessed via Tools - Connection monitor in the main menu.

Re: Detect and list all manageable switches in the network

10 months ago, by Ann in Switch Port Mapper Forum

Yes, the Switch Port Mapper can discover your switches and show them in a list, as long as VPN allows network access to those switches via the standard SNMP protocol. Of course you would need to specify the read community to discover the switches. It acts like a password and is usually set to "public". To try these features, download and run the trial version from the Switch Port Map

Re: Printing queue management

10 months ago, by Ann in Print Inspector Forum

The queue management feature is fairly basic. It allows you to suspend, cancel or restart jobs, but there is no automatic management based on the type of documents. If there are any specific actions you want to do on print jobs according to their type, please let us know.

Re: Can I turn SSD into RAM disk

10 months ago, by Ann in RAM Disk Forum

The Page File limitations are determined by the OS, in this case Windows. Tweaking it, even when possible, usually not a good idea: it may lead to severe instability of the system, unless the user really, really knows what they are doing. Whereas turning the entire SSD into RAM, as you are suggesting, would be totally pointless. Here are a few good reasons why: Enormous difference in speed.

Re: Can I turn SSD into RAM disk

10 months ago, by Ann in RAM Disk Forum

You appear to be confused by two different concepts: hard disks (SSD in your case) and RAM disks. 1. Any computer disk (SSD, HDD, etc) can be used for Windows temp files, browser cache, or any other data. You can install any applications on your SSD, including MS Office and Adobe. This is how most computers work. You do not need the RAM Disk for that. 2. RAM Disk has nothing to do with SDD

Re: RAMdisk size became limited to 4095 MB after Windows 10 1809 update

10 months ago, by Ann in RAM Disk Forum

No, the old free versions (and the conditions of their use) will remain unchanged: they can be used for as long as the user wishes, but no further development or support is provided for them. Version 3.4 is five years old. RAM Disk has undergone significant redevelopment since then, including crucial improvements. If you prefer using the latest versions of Windows, you may have to reconsider y

Re: RAMdisk limited to 4095 MB after Windows 10 1809 update - Fixed

10 months ago, by Ann in RAM Disk Forum

Fixed: RAM Disk version 4.0.8 has been released and can now be downloaded from RAM Disk home page. It contains the fix for the Windows 10 1809 problem that caused errors for RAM disks larger than 4 GB. Before updating, please check your free update period in the RAM Disk's About menu.

Re: Error C000009A after Windows 10 1809 update - Fixed

10 months ago, by Ann in RAM Disk Forum

RAM Disk version 4.0.8 has been released and can now be downloaded from RAM Disk home page. It contains the fix for the Windows 10 1809 problem that caused errors for RAM disks larger than 4 GB. Before updating, please check your free update period in the RAM Disk's About menu.

Re: Failing to load images after Windows 10 1809 update

10 months ago, by Ann in RAM Disk Forum

Gavin, you should still be able to mount images as regular disks via Image - Mount Image in the main menu and access your data. If mounting directly to a drive letter fails, it means the image file is corrupted, and the error is not related to the Windows 1809 update in your case. You may have to create a new image if the current one is broken. If mounting to a drive letter succeeds, the imag

Re: Error C000009A after Windows 10 1809 update

10 months ago, by Ann in RAM Disk Forum

Regarding the errors and problems with RAM disks larger than 4GB after Windows 10 update to v 1809, please see this thread. We have identified the issue (no thanks to Microsoft) and found a solution, and will release a RAM Disk update in a few hours, once all the drivers are signed and tested with the new Windows version. Thank you all for your cooperation and patience.

Re: Invalid letter string when creating RAM disk via command line

10 months ago, by Ann in RAM Disk Forum

The command line format for console version ramdiskc.exe is different to that of the GUI module. Simply launch ramdiskc.exe without parameters to see its syntax. In your case, something like this should work: ramdiskc.exe /add:M /fs:ntfs /size:8G If however you wish to use the GUI module ramdisk.exe switches, please see this page about ramdisk.exe /switch:data line format.

Re: How to get data usage reports for each Ethernet and Wi-Fi router connection separately

10 months ago, by Ann in NetWorx Forum

Sorry we don't have a program for this, and I don't think it is technically possible. To be able to monitor usage per port on a router, there must be some software on the router itself that records what was received and sent on each port. On top of this, it needs to be able to distinguish the Internet data usage and the traffic when local devices just talk to each other without using any Inter

Re: Disk does not umount or gets deleted via SSH

11 months ago, by Ann in RAM Disk Forum

That could be happening when the SSH session is isolated from the GUI session and the command cannot reach the running instance. Are you using ramdisk.exe for passing the commands? If so, we have ramdiskc.exe specifically designed for console and script use. It is located in the application folder. Any RAM disk created with the console version is not visible in the GUI and disappears upon

Re: Delay in blocking the device when it reached its quota

11 months ago, by Ann in Bandwidth Manager Forum

Yes, there is a short delay. All usage is summed at 30-second intervals and then quotas are enforced. Therefore, occasionally users can exceed their quota by as much as they manage to download in the maximum time frame of 30 seconds. Usually it is not a problem as typical usage is scattered throughout the day rather than being one continuous download. If however you have such a case and/or ha

Re: Quota setup for satellite Interenet connections

11 months ago, by Ann in Bandwidth Manager Forum

Usually individual devices are identified by their MAC address. It is important to understand that the Bandwidth Manager (BM) software needs to be installed somewhere in your network where it can capture connections. Ideally between the router and the rest of the network. So perhaps it could be something like this: <Users> - <Switch and WiFi access points> - <PC with BM> - &l

Re: How to set up router monitoring via SNMP

11 months ago, by Ann in NetWorx Forum

You are right about UPnP problems: many UPnP implementations come with a bug where they used a 32-bit integer for recording uploads and downloads. When they hit a 2 GB or 4 GB mark, the counters stop going up or turn negative, which can be seen as stopped monitoring. SNMP is usually more reliable in this regard. To enable it in your D-Link router configuration, most likely you just need to fli