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Re: Detect device type and operating system

5 days ago, by Ann in Network Scanner Forum

This should be possible in version 7.2.1 released yesterday. This release features integration with Nmap, a free console-based tool, which can amongst other things detect the OS and device type on a target IP address. You can download the latest version from NetScanner product page. You will also need to install Nmap if it's not already installed on your computer. Then go to Options - Integra

Re: Restricting bandwidth for upload and download of large files and specified file types

12 days ago, by Ann in Bandwidth Manager Forum

Generally this is possible via Bandwidth Manager's download/upload penalties. You can also use quotas to discourage large downloads. To answer of your itemised questions: The software needs to be installed somewhere between your router and the rest of the network; here is a more detailed description of how you can install Bandwidth Manager in your network. You may need a dedicated PC with tw

Re: App for monitoring Internet connection performance

13 days ago, by Ann in NetWorx Forum

Yes, that is exactly what NetWorx's Speed Meter feature is for: it tests the real speed of your connection by downloading and uploading some data from a server nearby. It can also be configured to run the tests periodically, for example every 10 minutes or once an hour. Regarding the low speeds you see, that's likely because, by default, the results are displayed in megabytes per second, while

Re: Asked to enter licence key after every update

15 days ago, by Ann in NetWorx Forum

This should not be happening normally. NetWorx should request the licence key once, and then use it for further updates until the end of the update period included in the licence. However, there are a few situations that may lead to the issue you are experiencing: If you uninstall the application before installing a new version. In this case NetWorx diligently cleans up after itself and removes

Re: How to clear old MAC addresses

19 days ago, by Ann in WiFi Guard Forum

To clear addresses all at once, you simply need to select them all before clicking 'Forget'. The selection can be done in a few ways: Hold Ctrl and select the lines with with the mouse; or Hold Shift and click with the mouse on the first and then the last line to be selected; or Hold Shift and use the Up and Down keyboard keys; or Press Ctrl + A to select everything. These keyboard shortcut

Re: Delay at shutdown when "Save Contents to Image" is enabled

20 days ago, by Ann in RAM Disk Forum

This may be due to a Windows feature called 'hybrid boot'. When you shut down a hybrid boot system, this feature saves the current system state to the hard disk before switching off. On boot, it restores the system state back into memory. This process adds a delay on top of saving and loading the RAM Disk image. We recommend disabling the hybrid boot permanently, which can be done in either of

Re: How to clear old MAC addresses

20 days ago, by Ann in WiFi Guard Forum

Simply go to "All Devices" and select all the MAC addresses you want to delete. Then right-click the selection and choose Forget as shown below:

Re: RAMdisk in virtual memory

21 days ago, by Ann in RAM Disk Forum

@WildByDesign: not need to apologise for asking questions, especially the relevant ones. That's what this forum is for Also, we are very glad that you are happy with SoftPerfect RAM Disk. We pride ourselves on doing our best to create hight-quality, reliable software; and it is always nice to hear that our users appreciate it.

Re: Solving excessive data usage on 4G wireless broadband modem

21 days ago, by Ann in NetWorx Forum

It really depends on the modem and what devices you have. NetWorx can only monitor traffic on the computer where it is installed. If you want to monitor traffic on multiple devices, you basically have two options: Install NetWorx on every computer in your network. This can only be done if all your computers are running Windows. While NetWorx can only monitor traffic on the computer it is instal

Re: How to monitor mobile broadband usage only

27 days ago, by Ann in NetWorx Forum

This switching from selected connection types to all connections is due to the internal design of NetWorx: basically when the "Ignore local LAN traffic option" is ticked, NetWorx loads a special network driver that captures network activity. This happens at a higher network protocol level where the information about current connections is not available. If you absolutely need both -

Re: Windows on a Mac: "Incorrect function" error

5 weeks ago, by Ann in RAM Disk Forum

Thank you for the feedback. We have tested this on an iMac running Windows and it indeed was the case. Any attempt to use the disk from Windows Explorer lead to the "Incorrect function" error. This is likely to be caused by a driver that Apple installs on Windows. This driver doesn't seem to like the presence of a standalone volume, i.e. a disk without partitions. We found the same i

Re: Browser cache relocation is not consistent

5 weeks ago, by Ann in RAM Disk Forum

There is a Chrome extension Data Saver by Google. If you are not already using it, it might help a bit: it will optimise and compress HTTP pages before sending them to you. Regarding the symbolic link, it's probably best to delete it so you are using only one method of cache redirection: either the symbolic link, or the --disk-cache-dir parameter.

Re: Browser cache relocation is not consistent

5 weeks ago, by Ann in RAM Disk Forum

The Cache Relocator application simply creates a so-called symbolic link. A symbolic link is a file system object that points to another file system object. It is part of the core Windows functionality and it should always work, unless another application interferes, e.g. deletes it. The creation of the symlink can also be done manually, as discussed on this web-site, or alternatively the --di

Re: Computers marked with crossed red circle

6 weeks ago, by Ann in Network Scanner Forum

The red circles mean there was an error while scanning those devices and the thread was killed. It could be a consequence of either: The user clicked the Force button in the Stop Scanning dialog. This is not recommended, as it forcibly terminates the thread and results in a memory leak. Devices with terminated threads are marked with the red circle. The user set a run-time limit in the setting

Re: How to display unused IP addresses only

6 weeks ago, by Ann in Network Scanner Forum

The easiest way would be: Go to Options - Program Options - General and tick Display inactive devices. Run a scan. Press Ctrl + I to open the filter pane, then choose Response time: Empty. This will filter out all devices with a response time, leaving only those that did not respond (i.e. not being used).

Re: How to get management information (ILO, iDRAC, IMM)

6 weeks ago, by Ann in Network Scanner Forum

It should be possible. The newer implementations of ILO and iDRAC are based on the so-called Redfish API, which is essentially an HTTP-JSON interface. Below is a screenshot of Network Scanner's Remote JSON for extracting ILO IP address. There should be a similar way for iDRAC and IMM. You can use the Redfish query builder to explore the JSON tree and find in what node the IP address is.

Re: Network speed data logger

6 weeks ago, by Ann in NetWorx Forum

Yes NetWorx does provide automatic logging of Internet connection speeds at set intervals. This feature is called Speed Meter and is located in the main pop-up menu. You can run a once-off test, or schedule the tests to run at a set intervals.

Re: Monitoring the size of the printed file

2 months ago, by Ann in Print Inspector Forum

1. Unfortunately some printers do not report all the information correctly. It is a known issue and I am afraid no solution is currently available. If you are interested in details, here is an explanation why it happens. There is a data structure called DEVMODE. This structure has a set of fields (dmPaperSize, dmPaperLength, dmPaperWidth) that carry the size information. Some printers do not u

Re: MacOS app file appears to be "damaged"

2 months ago, by Ann in WiFi Guard Forum

After investigation, we have found that OS X Yosemite somehow doesn't like our digital signature despite it being issued by Apple, and as a result thinks the application has been tampered with. There is however absolutely nothing wrong with the app itself. To run WiFi Guard, simply open System Preferences, go to Security & Privacy and set allow apps downloaded from to anywhere, as shown i

Re: Monochrome printing job reported as colour

2 months ago, by Ann in Print Inspector Forum

Some printers incorrectly report all jobs as colour or black & white regardless of the actual job type. It is a known issue and unfortunately no solution is currently available. More details on is why it happens: There is a data structure called DEVMODE. This structure has a field called dmColor, which can be either DMCOLOR_COLOR or DMCOLOR_MONOCHROME. Some printers do not use this

Re: Suggestion: make "Rescan device" update a single WMI column

2 months ago, by Ann in Network Scanner Forum

Thank you for your feedback. You are right: when rescanning one column, all columns in the group are rescanned. It was just designed this way for implementation simplicity. But as you pointed out, it may not be what a user expects and the rescan could take longer than it should. We have improved this in the latest preliminary build: now only a specific column is rescanned (unless a virtual

Re: Resolving MAC addresses in a non-local subnet

2 months ago, by Ann in Network Scanner Forum

It is basically how MAC address resolution works in networking. As you know, there are 4 related settings in the Network Scanner: ARP query (address resolution protocol). This method always works in a local subnet, but does not work with a non-local subnet. The reason is that routers do not pass ARP messages from one subnet to another. NetBIOS query. This method sends a special NetBIOS packet

Re: Unidentified Inprocomm device in my WiFi network

2 months ago, by Ann in WiFi Guard Forum

WiFi Guard does not collect or keep lists of websites that devices visit. It is not one the Guard's functions, nor is it what it was designed for. It is quite possible that the Inprocomm device is one of yours. As explained above, Inprocomm manufactures network cards. If a device has one of those cards, it may report its presence in the network using its network card vendor name rather than th

Re: How to get more host names resolved

2 months ago, by Ann in Switch Port Mapper Forum

Please try the latest preliminary build of the Port Mapper: in addition to DNS names it now also attempts to resolve NetBIOS names. If some names still don't show up, it is most likely because those devices either don't have names or don't reveal them via standard protocols. To check, you can open a command prompt and type an IP that has a resolved name, for example: tracert 192.168.17.

Re: Operating system detection

3 months ago, by Ann in Network Scanner Forum

Assuming you are using the "Lookup Windows version" setting, it unfortunately cannot tell whether it's Windows client or server as both have version "10.0" and there is no additional information available. Instead, you can use WMI under Options - Remote WMI and choose Windows Name, which should tell you the OS installed. Alternatively, create a new WMI query and use thi

Re: RAMdisk for Windows 10 ARM64

3 months ago, by Ann in RAM Disk Forum

Unfortunately ARM64 is not supported, and we are unable to add it as our development tools only support x86 and x64 architectures. In addition, ARM64 devices are usually low-power, with limited RAM. We are not aware of any RAM disk products that work on ARM64.

Re: App for blocking unrecognised devices connected to the network

3 months ago, by Ann in WiFi Guard Forum

Thank you, we know about Netcut but it's hardly a solution. As you may know, it uses a technique called "ARP spoofing" where the application generates a number of fake ARP responses that poison the target's ARP cache and effectively disconnect it from the Internet. A target can easily avoid that by using either a firewall, in which case the fake ARP responses are dropped, or static A

Re: RAM disk contents not saved to image file on shutdown

3 months ago, by Ann in RAM Disk Forum

It is definitely not because you are using a trial (the trial has all the features of the licensed software, and the only limitation is the 30-day period). This is likely to be some kind of system issue, most probably related to Windows Hybrid Boot. As suggested above, we recommend disabling the hybrid boot either by typing in the elevated command prompt REG ADD "HKLM\SYSTEM\CurrentCon

Re: How to clear MAC-address database and refresh error counters

3 months ago, by Ann in Switch Port Mapper Forum

The MAC address database is kept in %APPDATA%\SoftPerfect\Switch Port Mapper. You can simply delete the .DB file from that folder: this will prompt the creation of a a new database. Regarding the error counters, it looks like the switch might have cached them somehow or hasn't updated the data that is reported via SNMP. I recommend checking the current contents of columns ifInErrors and ifOutE

Re: Compatibility with Synology router

3 months ago, by Ann in NetWorx Forum

That's where you may need to experiment a little. The list represents all network interfaces of the router: some are network jacks at the back of the modem, and one of those should be the interface connected to the Internet. Try choosing each of them one by one, and then downloading something from the Internet or opening some website. Once the correct interface is selected, you will see your u