Show all posts by user
Re: Block unknown MAC addresses in the router
3 days ago, by Ann in WiFi Guard Forum
Thank you for your feedback. Implementing a custom process to automatically add unknown MAC addresses to your router's block list is a valid approach. However, passing the MAC address as a parameter to the "execute command on detection" feature would be quite complicated. This is because multiple unknown MAC addresses can be detected in a single scan. Executing multiple commands simul
Re: Compatibility with Microsoft Storage Spaces Direct
9 days ago, by Ann in RAM Disk Forum
Unfortunately, virtual disk drives created by our product cannot be used in Microsoft Storage Spaces. Microsoft requires the disks to have SAS, SATA, or iSCSI buses, while our RAM disk implements a generic bus that is incompatible with Storage Spaces. This limitation applies even with the use of persistent RAM disks with associated on-disk images and smart sync.
Re: Graph looks jagged when monitoring OPNsense router
19 days ago, by Ann in NetWorx Forum
Likely, this happens because updates to the ifInOctets and ifOutOctets occur less frequently. Although I am not certain of the default update interval, it has been identified as approximately 3 seconds by some OPNsense users. Consequently, the data counters only refresh every three seconds or so, leading to a jagged appearance in the graph. While adjusting the update frequency directly may not
Re: Red cross badge on the tray icon
23 days ago, by Ann in NetWorx Forum
In this case, the error symbol (red cross) on the tray icon indicates that there is an issue with application monitoring. For example, the driver not being loaded. Try disabling any security products, such as antivirus software, because they frequently interfere with the installation of drivers. After that, try reinstalling NetWorx.
Re: How to copy scan results to Excel
23 days ago, by Ann in Network Scanner Forum
You could copy by right-clicking and selecting Copy - Copy Line, but this method is likely to be incompatible with MS Excel. So instead of direct copying, it is better to do exporting. For that, go to File - Save Results - CSV file in the main menu. Then you can open that file in MS Excel.
Re: Add more MAC-address display formats
24 days ago, by Ann in Network Scanner Forum
Thank you for the suggestion. We have added 4 new MAC-address display formats in Network Scanner and in Switch Port Mapper: AABB.CCDD.EEFF AABB-CCDD-EEFF AABBCC.DDEEFF AABBCC-DDEEFF Please download the latest builds to try this new feature.
24 days ago, by Ann in NetWorx Forum
NetWorx supports detailed drill-down reports from both the day and application levels. Simply select a specific day or application with excessive usage, and then drill down to identify the exact day and time when that usage occurred.
28 days ago, by Ann in RAM Disk Forum
The fact that you gained some improvement in performance after moving to a RAM Disk indicates that you set it up correctly. But the fact that the improvement was only a small one indicates that in this particular case the read/write speeds might not be the main slowing factor. It is possible that other approaches, such as indexing, query optimization, or database compact & repair, may make
Re: Dialog boxes in macOS app became unresponsive to mouse clicks
30 days ago, by Ann in Network Scanner Forum
It appears to be an occasional issue with macOS. Several people have reported it on Apple's website for different apps and different versions of macOS. What seems to help is moving, resizing or minimising the window. Clicking the button with the Space key may help too.
DPI scaling change causes icons to be cut off on Win 10 taskbar - Fixed
5 weeks ago, by Ann in NetWorx Forum
Please try installing the latest build and let us know if there are any changes. This version is designed to limit only the width for horizontal taskbars and the height for vertical taskbars, which should hopefully eliminate any clipping issues.
Re: What do connection test failures mean?
5 weeks ago, by Ann in NetWorx Forum
If you are referring to Connection Monitor, it pings three highly available servers: 1.1.1.1, 8.8.8.8 and 9.9.9.9. These are public DNS servers. The hosts are pinged in a loop approximately every 10 seconds. All three hosts (1.1.1.1, 8.8.8.8, and 9.9.9.9) are pinged at each interval. Downtime is logged if all three pings fail within a single round. So if none of these hosts responded, it eith
Re: NIC vendor lookup - MAC address database is missing
5 weeks ago, by Ann in Network Scanner Forum
It looks like the URL used in that version for downloading the data from is no longer valid. To resolve this, you can download the data manually and save this file next to the default configuration file netscan.xml. For the installed edition of Network Scanner, it is usually located in C:\Users\<UserName>\AppData\Roaming\SoftPerfect Network Scanner\ and for the portable edition it
6 weeks ago, by Ann in Network Scanner Forum
Yes, it is possible to choose a mix of columns where you can map friendly names to an IP address, MAC address, or host name.
Re: Internet stops working after enabling VPN
8 weeks ago, by Ann in NetGenius Forum
If you are encountering issues with NetGenius when using a VPN, it might be due to compatibility problems, because VPNs can alter how network activity is detected and reported. A solution could be to try our NetWorx app instead. It is designed differently and may work better with your VPN. The advantage is that NetWorx can monitor network activity more compatibly with some VPN clients. The
Re: Min and Max bandwidth that can be simulated
2 months ago, by Ann in Connection Emulator Forum
The minimum bandwidth limit is 14 Kbps. The maximum depends on your hardware, but in general it is between 500 Mbps and 1Gbps. The latency range is from zero (i.e. no added latency) to 60s, with the default step of 10ms.
Unhandled exception: Access violation - Fixed
2 months ago, by Ann in Network Scanner Forum
Thank you for reporting this issue. We have fixed it in the latest build. Please download it and replace your current installation.
App is crashing on macOS Sonoma - Fixed
2 months ago, by Ann in NetWorx Forum
Thank you for reporting this problem. The crashing was caused by the Apple's change in the underlying APIs used for network activity monitoring. So it led to crashes on the latest macOS whenever application monitoring was enabled in NetWorx. We have just fixed that. Kindly download the latest build and replace your current installation.
Re: Alternatives to ping (IMCP) scanning
2 months ago, by Ann in Network Scanner Forum
In general, Network Scanner has two discovery methods: Ping: it sends an ICMP echo request. Arping: it sends an ARP packet to discover a live IP address. You can configure the application to use arping alone, or leave its default (ping & arping) and tick 'Always analyse device'. In this case the application will try every IP address as if it responded to ping. This however will be very slo
Re: How to monitor traffic from pfSense firewall
2 months ago, by Ann in NetWorx Forum
It's great that you've got everything working fine now. Thank you for the detailed description. We will check if there is a bug indeed.
Re: How to monitor traffic from pfSense firewall
2 months ago, by Ann in NetWorx Forum
You would need to enable SNMP in pfSense. If you leave the default 'public' connection string, then it should work right away. Otherwise, you will need to access the Settings are in NetWorx as shown below and match those details with the ones in pfSense.
2 months ago, by Ann in NetWorx Forum
Microsoft have wrecked the notification area (tray) functionality in Windows 11. But in your case in Windows 10 it should work fine. Please make sure that you are hovering the notification area icon, not the taskbar graph. For hovering over the icon, you may need to unhide it first.
Re: RAM disk becomes unformatted
2 months ago, by Ann in RAM Disk Forum
There are no debug logs that can be activated, I'm afraid. RAM disks are managed by a kernel-level driver with limited logging capabilities. We can produce debug builds upon request; however, this is usually unnecessary. The product has undergone extensive testing in numerous customer systems and is considered highly reliable, with only a few edge cases. Generally, mounting and dismounting a vo
Re: RAM disk becomes unformatted
2 months ago, by Ann in RAM Disk Forum
According to your XML configuration file, you have Hard Disk Emulation enabled. This is likely the cause, as the RAM Disk driver undergoes a complex initialisation procedure to integrate the disk into the Windows storage stack. The success of RAM disk initialisation can vary depending on whether other system disks are ready in time. My advice would be to disable Hard Disk Emulation. It is unnec
2 months ago, by Ann in Network Scanner Forum
Generally speaking, Win32_Tpm is located in CIMV2\Security\MicrosoftTPM, not the Security namespace. The most common reason for receiving an 'Access Denied' error when accessing either the Security namespace or the CIMV2\Security\MicrosoftTPM namespace is insufficient privileges. To access these namespaces, even on a local machine, the current user must be an administrator. Therefore, please en
Re: No traffic is showing in router monitoring
3 months ago, by Ann in NetWorx Forum
There are a few other reasons why NetWorx may not display router usage data. NetWorx employs two methods for polling routers for usage information: SNMP and UPnP. Some routers support both, but many support only one, and a few support neither. If you choose SNMP and nothing appears under 'WAN', it indicates that your router either does not support SNMP or requires a different community string
Re: No traffic is showing in router monitoring
3 months ago, by Ann in NetWorx Forum
The most common reason for the traffic suddenly not being shown is that some router settings have changed. To exclude this possibility, please try adding your router anew in the list of connections. For that, untick your existing router entry, and then add it again by clicking the Router Monitoring button. Make sure the new entry is ticked in the list, then close the dialog:
Re: High CPU usage after update
3 months ago, by Ann in NetWorx Forum
We can confirm that CPU usage can rise to 100% as you described. This issue is not specific to Windows 8.1, but rather to single-core systems. We are uncertain why this happens, but it appears to be related to the workaround we use to embed the NetWorx graph into the taskbar. For some reason, both NetWorx itself and Windows Explorer start consuming CPU in a loop. The reason we moved away fro
Re: Maximum bandwidth capabilities
3 months ago, by Ann in Connection Emulator Forum
The maximum bandwidth that our Connection Emulator can handle is approximately 1 Gbps. However, this may vary depending on your hardware and network configuration. The Connection Emulator does not differentiate between LAN (Local Area Network) and WAN (Wide Area Network). It functions as a packet filter, introducing latency, bandwidth limitations, and various other network characteristics. So y
Re: Is it possible to run Windows from a RAM disk?
3 months ago, by Ann in RAM Disk Forum
If it is the only operating system that exits on your machine, it cannot be moved to a RAM disk because the RAM Disk software itself is installed on that system. But if you are asking about booting an additional system, then because modern operating systems, such as Windows 10, have become much more complex, the process of directly copying them to a RAM disk and booting from there is not straig
Re: Graph is overlapping other taskbar items on Windows 11
3 months ago, by Ann in NetWorx Forum
Windows 11 doesn't officially support adding items to the taskbar, thus requiring us to resort to a workaround. This approach isn't flawless and may conflict with other elements on the taskbar, especially when a lot of applications are in use. We have tried various methods to embed NetWorx graph into Windows 11 taskbar and prevent overlapping, but unfortunately there doesn't seem to be a reliab