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Re: "Argument out of range" error

yesterday, by Ann in Switch Port Mapper Forum

Thank you for reporting the problem. I am glad to advise that we were able to locate and fix this issue in version 2.0.8.

Re: Introducing lag in VR game

yesterday, by Ann in Connection Emulator Forum

The Connection Emulator can definitely add extra latency to your network link, though that depends on how this VR equipment is connected. The software has to physically pass-through traffic to add latency to individual packets, so one way would be installing it on the sever (if it runs Windows) or on a intermediate computer through which the traffic is routed.

Re: How to reset forgotten password

yesterday, by Ann in Print Inspector Forum

The forgotten password can be recovered by following these steps: Download SQLite Spy Launch it and load the Print Inspector database file, which should be located in C:\ProgramData\SoftPerfect\Print Inspector\Print Inspector.db Open the CONFIG table and you will see the password in one of the data rows

Re: How does Huawei S5700-48TP-SI-AC switch configure static routing?

2 days ago, by Ann in Switch Port Mapper Forum

If this is not related to our software product, I'm afraid we cannot provide help in configuring someone else's hardware. For support and assistance please try contacting your hardware manufacturer: Huawei.

Re: Ability to create monthly quotas starting on different dates

7 days ago, by Ann in Bandwidth Manager Forum

We have added the billing period start feature in the Bandwidth Manager v3.2.5. It can be set on the Advanced tab in the Add/Edit Quota window of the Quota Manager:

Re: How to import rules from command line

7 days ago, by Ann in Bandwidth Manager Forum

There is a couple of ways to do it, but not via command line parameters: 1. Direct reading/writing of the database. We use a standard SQLite 3 database that can be read and written from many programming languages and environments. You can find it via the path shown under the Storage tab in menu File - Settings. Grab any SQLite management tool like SQLite Spy and you can read this database.

Re: Determine AD username

7 days ago, by Ann in Network Scanner Forum

Try using the 'Lookup logged-on users' option (Options - Workstation tab). It should display who is logged at what machine if you run the Network Scanner under domain admin account.

Re: Ability to create monthly quotas starting on different dates

7 days ago, by Ann in Bandwidth Manager Forum

It is not directly possible in the current version, but we can add this feature. For that, we need to find out a bit more on how you intend to use it. Do you want to create one quota per customer or something like that?

Re: Monitoring "all connections" shows only a few kilobytes

9 days ago, by Ann in NetWorx Forum

This may be because NetWorx skipped your network adapter due to a so-called 'physical' flag not being set. This is relatively common with USB dongle/broadband mobile modems, and as a result, the USB dongle is not present in the drop-down list of adapters to be monitored in NetWorx. To work around this, please open the hidden settings as described on this page, scroll all the way down and set P

Re: Speed Meter: how to display and save results

14 days ago, by Ann in NetWorx Forum

To get the results in Speed Meter, you need to press the Start button and wait about 1 minute for the test to complete. If still no results are displayed after that, please attach a real screen shot of the window you actually see (not a partially wiped picture from NetWorx manual), and we will try to investigate why it doesn't work for you.

Re: How to specify a different recipient in e-mail notifications

4 weeks ago, by Ann in NetWorx Forum

That would be because NetWorx used the recipient address to fill both the recipient and the sender email headers. We have added a new setting that allows you to specify the sender address for outgoing emails. Now you can specify your Office 365 e-mail as the sender, which should make it possible to use different email addresses as recipients. You can download the new NetWorx build here.

Re: How to distinguish identical switches

4 weeks ago, by Ann in Switch Port Mapper Forum

During the discovery process the Port Mapper looks up switch's sysName and sysDescr, which are used to make a default name when the discovered switches are saved. Most switches store only their model name in sysDescr, but ideally they should have a different name in sysName. There is also sysLocation field designed to describe where the switch is located physically, which we have just added. I

Re: Suggestion: Reserve display space to avoid overlapping maximized apps

4 weeks ago, by Ann in NetWorx Forum

Thank you for your feedback. This is a very good suggestion. We will check what can be done to implement something like this.

Re: Multiple IP displayed for one MAC address

4 weeks ago, by Ann in WiFi Guard Forum

It is pretty common for some TVs to take up multiple IP addresses. It is unclear why they do it. We have received similar reports from Amazon Fire TV owners. Here is a discussion about Samsung TV taking over multiple IP addresses on the network. You can safely ignore these multiple entries, since WiFi Guard identifies devices by MAC address and it does not matter how many IP addresses were all

Re: Live / realtime ISP bandwidth monitoring

4 weeks ago, by Ann in NetWorx Forum

Sorry I am not quite sure what you mean by real-time bandwidth monitoring: If you are actively using your connection, then the bandwidth can be seen in the real-time graph. You can open the graph at any time and see if you are getting the promised numbers. If you are NOT actively using your connection, the connection is simply idling. The NetWorx app has no way of knowing what bandwidth is ava

Re: Converting packet loss percentage to BER

4 weeks ago, by Ann in Connection Emulator Forum

As far as I understand, BER is the likelihood bit errors, say when a 0 becomes 1 or vice versa, so I would recommend to use the Corruption tab, where you can specify the percentage of packets to be corrupted. The software will flip a random bit in a packet to simulate a transmission error or a faulty network device. Regarding the conversion, it is not possible to convert exactly. The BER of 10

Re: Monitoring Internet usage of each user

4 weeks ago, by Ann in NetWorx Forum

Generally NetWorx can only monitor traffic on the computer where it is installed. This is because for monitoring the per-user usage, any software needs to see the user data flow and be able to break it down by IP or MAC address, which is usually done by a program or script running on the router. It is possible with our Bandwidth Manager product, but it may require a change in the network confi

Re: How to enable Charging Options

4 weeks ago, by Ann in Print Inspector Forum

Simply choose a specific printer from the Monitored Printers drop-down list rather instead of "All Printers", and the Charging Options menu should become available. Then you will be able to edit that printer's costs, and assign them to all printers if you wish.

Re: Problem loading license file: Unable to read config

8 weeks ago, by Ann in Network Scanner Forum

We do not generally keep older versions available for download. However, as your situation is unique, please contact our support desk, include your name and email address in your message to enable us to find your licence details and see what can be done to help you.

Re: Discovered unknown cell phone logging in

2 months ago, by Ann in Network Scanner Forum

The Network Scanner application is intended for network administrators and is quite sophisticated. For a novice or a home user it is better to try something simpler. If your aim is only to discover devices in your network, you may like to try WiFi Guard, or a basic app from another developer.

Re: Problem loading license file: Unable to read config

2 months ago, by Ann in Network Scanner Forum

There was a small bug in the initial v7.1 release file, which has been fixed a few hours after the release. Please download a new copy of Network Scanner from the product page and everything should work fine. We apologise for the inconvenience.

Re: How to delete the empty disk?

6 months ago, by Ann in RAM Disk Forum

From this data, it is unclear what it relates to. I would not recommend deleting it, as could pose a risk of system instability. Based on the supplied information, we are not sure where that volume originates from. There have been no reports of a similar problem from any RAM Disk users in the past.

Network Scanner for macOS: welcoming your feedback

9 months ago, by Ann in Network Scanner Forum

A version of SoftPerfect Network Scanner for macOS is now available for downloading and preliminary testing. Please give it a try and share your thoughts. Where possible, we implemented functions the same way they are in the Windows version. What has been ported: IPv4 and IPv6 pinging TCP and UDP port scanning MAC address and NIC vendor retrieval Host name retrieval via DNS and NetBios

Re: Mac OS X version

9 months ago, by Ann in Network Scanner Forum

The long-awaited good news: the macOS version is ready for testing and feedback.

Re: Mac OS X version

10 months ago, by Ann in Network Scanner Forum

Unfortunately a working prototype of macOS Network Scanner took longer than it was initially anticipated, so there is no definite release date yet. The good news is that macOS version is nevertheless in progress. We would like to thank everyone for their patience.

Re: How to avoid %2 in URLs being replaced with a MAC address

1 year ago, by Ann in Network Scanner Forum

A solution: use unencoded URLs. That is, instead of using http://localhost/script/xxxx?xxx=%2&xxxx=http%3A%2F%2Flocalhost%2Fxxxx%2C%5CPortableApps%5Cxxxx... use this URL http://localhost/script/xxxx?xxx=%2&xxxx=http://localhost/xxxx,\PortableApps\xxxx... Not only is it easier to read, but the incorrect replacement would also not occur. The encoding process (converting of slashes

Re: Email alerts in the OS X version

1 year ago, by Ann in WiFi Guard Forum

Update: a new version of WiFi Guard for macOS, with e-mail alerts implemented, is expected to be released and available through the Mac App Store within the next 1-2 weeks.

Re: How to delete a RamDisk

1 year ago, by Ann in RAM Disk Forum

It is unclear from your message what exactly is happening: if your computer doesn't have disk storage, it cannot have Windows 8 or Linux. Anyway, regardless of the unclear situation with your computer configuration, if you intend to use RAMDisk or any other software, you should: Put a disk into your computer (HDD, SSD, or any other compatible drive). Install an operating system on that disk

Re: NetWorx installation doesn't proceed beyond "Welcome to the setup wizard"

1 year ago, by Ann in NetWorx Forum

It is strange that the old version was causing the problem. If the old version is properly exited as described in this article, it shouldn't interfere with the new installation. Anyway, I'm glad to hear that the issue is now resolved.

Re: NetWorx installation doesn't proceed beyond "Welcome to the setup wizard"

1 year ago, by Ann in NetWorx Forum

Older versions of Windows, including Win 7, only show sha1. To date, the latest published version of NetWorx was signed 9 October (23 October is from a screenshot of the latest build that hasn't been published yet). The main point is that the signature is there, is valid, and belongs to SoftPerfect. In your case, the file seems to be complete and undamaged. Which means that the issue is most