SoftPerfect Support Forum
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Re: How to show the graph as a histogram and make it more compact
1 year ago, by Ann in NetWorx Forum
It sounds like you are referring to the graph style displayed on the desktop. In earlier versions of NetWorx, the default was histogram (bar graph), but in newer versions this has changed to polyline (line graph). You can easily switch back to the histogram view by going to Settings - Graph tab, and then selecting Histogram in the Graph type section: To make the graph more compact, you ca
Re: How to add a device manually
1 year ago, by Ann in WiFi Guard Forum
There isn't a direct way to manually add a known device that isn't currently on the network. However, you can work around this by using the XML import feature: Simply create an XML file in any text editor, copy the text from below, and edit it by replacing the sample MAC address and comment with your device details. Alternatively you can download, unpack and edit this XML file. Once done, go to
Re: How to backup comments for all devices
1 year ago, by Ann in WiFi Guard Forum
Absolutely! To back up your comments, simply go to 'All Devices' and click 'Export'. This will save all device information, including your comments, and you will be able to restore them later if needed.
Re: Determining the best plan/level of the internet service
1 year ago, by Ann in NetWorx Forum
What you are looking for is quite similar to what NetWorx speed test measures. The highest Gb/s you observe over a week or month typically reflects the fastest connection you can get under ideal conditions - usually when accessing a nearby server, like those used in speed tests or local websites. Since the maximum speed is achieved with local servers, visiting a local site can give similar resu
1 year ago, by Ann in Network Scanner Forum
Step 1 Go to Network Scanner menu Options and open the Friendly Names / Comments item. Select Identify by, then Columns, and then MAC Address. Step 2 In the main Network Scanner view, right-click a device to open its context menu (or press F2) to assign a friendly name to any MAC address by using Assign Friendly Name item.
Re: How to scan the complete IP range spanning different subnets
1 year ago, by Ann in WiFi Guard Forum
There may be a simpler solution to your idea: you can use a single virtual machine with multiple network interfaces, each connected to one of the subnets you wish to scan. As long as each interface has a valid IP address within its respective subnet, a single instance of WiFi Guard should be able to detect devices across all configured networks. Then in Settings, on the Advanced tab, enter you
Re: Compatibility with Raspberry Pi
1 year ago, by Ann in WiFi Guard Forum
We have tested WiFi Guard on the Raspberry Pi 3, and it should work on newer models as long as they are running a 64-bit version of Raspberry Pi OS. To install it, please download the ARM64 DEB package from WiFi Guard product page.
Re: How to scan the complete IP range spanning different subnets
1 year ago, by Ann in WiFi Guard Forum
This issue most likely stems from the way the Address Resolution Protocol (ARP) works, which WiFi Guard uses for device detection. ARP operates at the data link layer and can only discover devices that are in the same subnet as the computer running the scan. That's why you are seeing only routers and switches in the other subnets - these devices are typically configured to respond across subnets,
Re: Live monthly data usage counter on taskbar
1 year ago, by Ann in NetWorx Forum
Generally, there is no practical need to have a live view of long-term data, such as monthly usage, displayed constantly. Instead, NetWorx can be configured to show your monthly data usage when you hover over or click its taskbar icon:
Re: General error: No valid command given
1 year ago, by Ann in RAM Disk & RAM File System Forum
The commands that you are using should be used with ramdisk.exe, not ramdiskc.exe. Please see the "Command line switches" page of the RAM Disk user manual for more details.
Easier procedure for version update - Implemented
1 year ago, by Ann in RAM Disk & RAM File System Forum
Thank you for the detailed feedback. Your points are entirely valid. Since the update process already necessitates a reboot to apply driver changes, it would indeed be better for the user interface to be updated post-reboot, thus avoiding disruptions to the TEMP/TMP redirection and similar configurations. We have improved the RAM Disk installer to streamline the update process. The latest versi
Re: SSID name in IP address selection
1 year ago, by Ann in Network Scanner Forum
It is a convenience feature designed to improve usability and user-friendliness. Previously, the IP selection dialogue displayed only adapter names, which could be unclear in some circumstances. Now, it also shows the connection name along with the SSID of the connected WiFi network, making it easier to identify the correct connection.
Re: Settings backup and transfer
1 year ago, by Ann in NetWorx Forum
Yes, you can easily back up your NetWorx settings by accessing the Usage Reports window and clicking the Backup button. This will create a backup of all data, including usage figures and settings, allowing you to restore them on another PC.
Re: Nmap integration doesn't produce results - Solved
1 year ago, by Ann in Network Scanner Forum
Thank you for sharing your solution. We will keep in mind that Sophos Central MDR can interfere with Nmap invocations.
Re: Discovery scan of other subnets
1 year ago, by Ann in Switch Port Mapper Forum
That's correct. MAC addresses should be retrievable regardless of whether the switch is on the same or a different subnet. In fact, you can try running the Port Mapper against a switch accessible over the Internet, and it should successfully pull the MAC addresses.
Re: Why does upload latency affect download?
1 year ago, by Ann in Connection Emulator Forum
When you apply upload latency, it also affects download performance because of how TCP (Transmission Control Protocol) works. In a TCP connection, downloading data isn't just about receiving packets from the server. It also involves sending acknowledgements (ACKs) back to confirm the successful receipt of data. So, if there is increased latency on the upload path, these ACKs take longer to re
"Taskbar not found" error message - Fixed
1 year ago, by Ann in NetWorx Forum
This issue may be caused by a timing conflict where NetWorx starts before Windows makes the taskbar available, or when Windows explorer crashed. Please try the latest NetWorx build. It should resolve the problem.
Re: Empty network interface list for SNMP router monitoring - Resolved
1 year ago, by Ann in NetWorx Forum
You are very welcome! We are glad to hear you sorted it out. OpenBSD does have its quirks, and sometimes a simple reboot works wonders.
Re: Empty network interface list for SNMP router monitoring
1 year ago, by Ann in NetWorx Forum
It is likely that your router either doesn't support SNMP or is not configured correctly. Could you please share the router model? It would help in troubleshooting the issue.
Wrong file version number - Fixed
1 year ago, by Ann in Connection Emulator Forum
Thank you for reporting this small issue. We have corrected it and updated the application file in downloads.
Re: How to rename network adapter
1 year ago, by Ann in NetWorx Forum
If you prefer to have a more user-friendly network adapter name, the easiest and safest way is to rename the adapter directly within NetWorx app using the right-click menu: This way you won't risk creating the problems that you have recently experienced after editing the registry and the database. The database that you attached isn't actually corrupted. Rather, your system assigned a new
Lost access to NetWorx on macOS - Solution
1 year ago, by Ann in NetWorx Forum
We have just updated the NetWorx app to better address this issue. (After downloading the new build, you may need to terminate the NetWorx process in Activity Monitor before updating if it's still running.) Now, if macOS hides NetWorx icon or widget due to insufficient space in the menu bar, the app will appear in the Dock, allowing the users to left-click its icon and access the menu. It will
Re: How to detect and see suspicious internet activity
1 year ago, by Ann in NetWorx Forum
What would be considered "suspicious internet activity" greatly depends on what is normal internet activity for a particular user: what the user does online, what he/she uses the computer for, what other applications are installed on that computer... But generally, suspicious internet activity refers to unexpected, unexplained, excessive or unusual network connections that might indica
Re: Is it possible to monitor Google Nest?
1 year ago, by Ann in NetWorx Forum
Unfortunately, there doesn't seem to be a way to monitor this router. Google Nest Wifi Pro does not support SNMP for network monitoring. And while it supports UPnP, it does not implement the WANCommonInterfaceConfig service required for polling the device for statistics.
Re: How to disable taskbar widget before startup
1 year ago, by Ann in NetWorx Forum
We are glad to hear that everything is now working well for you. And thank you for the suggestion. In the latest build, we have added the ability to clear the graph screen. It is the Clear menu item, accessible via the graph's popup menu: Regarding the update interval, it is fixed at 1 second to ensure accurate speed readings, as they reflect data transferred per second. However, you can
Re: How to disable taskbar widget before startup
1 year ago, by Ann in NetWorx Forum
That's quite unusual, as our taskbar widget has been extensively tested on Windows 10 and 11, and most issues have been resolved in the latest version. The widget is enabled by default because Windows often hides new notification area icons, which can make it difficult for some users to locate NetWorx after it starts running. That said, there is a way to manually disable the widget before star
Suggestion: Monitor selection feature for taskbar graph - Added
1 year ago, by Ann in NetWorx Forum
That's a great idea! Thank you for the suggestion. We have added support for secondary taskbars in Windows 11. You can now choose the screen where you wish to display the speed widget. Please download the latest build to test this new feature. Please note that this feature is only compatible with the stock Windows 11 taskbar. It will not function with third-party replacements, such as Open-S
Re: Why is putting Page File on a RAM disk a bad idea?
1 year ago, by Ann in RAM Disk & RAM File System Forum
Greg, we understand that there may be various reasons and scenarios when some users may want to put page/swap file onto a RAM disk. The point we are trying to make here clearly and honestly is that the RAM Disk software is not specifically intended for such scenarios, and therefore the developers cannot guarantee the stability of operation if the users choose to do that. Anyone can put a page
Re: How to create and use Batch Files
1 year ago, by Ann in Network Scanner Forum
Here is a detailed response addressing each point: Batch file location When you create a batch file, you choose where to save it. There is no fixed location enforced by the application. Batch file execution The batch file is typically executed from the admin workstation. You can run it from a Command Prompt (cmd.exe) or simply double-click the .bat file. For example, a batch file like th
Re: Privacy question about data transmission to external servers
1 year ago, by Ann in WiFi Guard Forum
Only MAC addresses are sent out, to help identify device types. No other information from your scan is transmitted. If you prefer to keep all your scan data private, this feature can be easily disabled. Simply open Settings - Advanced tab, and uncheck Online device recognition (sends us device MAC address).