Show all posts by user

Re: Monitoring and recording the Internet speed and dropouts

2 days ago, by Ann in NetWorx Forum

If you want to periodically measure the speed of your Internet connection, NetWorx offers a tool called Speed Meter that uploads and downloads test data to a remote server and measures the speed of your connection. The issue here however is that while the Windows version of NetWorx can run these tests on a set schedule and keep a record of the results, the Linux and macOS versions currently l

Re: How to solve SMTP request error : connect error 10013

6 days ago, by Ann in Print Inspector Forum

Error 10013 is usually caused by antivirus or firewall software. Basically this error means that the required socket connection is being denied. This is a generic issue not specific to Print Inspector: a simple google search will show how common it is. Socket error 10013 message implies that a port is blocked and/or unreachable. To fix it, you can try turning off any security software (such

Re: Extracting the Log to a text file

8 days ago, by Ann in Bandwidth Manager Forum

Glad to hear that everything went well and you are happy with the result

Re: Complete uninstall of NetWorx

8 days ago, by Ann in NetWorx Forum

If you are using the portable edition of NetWorx, it can be removed by simply deleting the folder with the application. The portable edition does not contain the drivers. If you are using the installed edition, it can be uninstalled just like any other installed software via Add/Remove Programs or a similar menu depending on your version of Windows. This will of course remove the drivers as we

Re: Thread scan stuck: diagnostics and solutions

13 days ago, by Ann in Network Scanner Forum

As suggested before, you can try: Unchecking Check for write access on the Shares tab in Options. Unchecking all items in Remote File. Alternatively, you can set Max. thread run-time on the General tab in Options to something around 60 sec, and the application will attempt to terminate those stuck threads.

Re: How to change the language of WiFi Guard program interface

13 days ago, by Ann in WiFi Guard Forum

To change the language of the app, open the Help menu (that is the menu item at the very top of the WiFi Guard window, not the Help toolbar button with an icon), then open the Language submenu, and then select your language form the list. After that, restart the app to apply the new language.

Re: Is it possible to boot Windows from a RAM Disk?

17 days ago, by Ann in RAM Disk Forum

Unlike a real physical disk, a RAM disk is a software-created representation of a hard disk in memory, and it doesn't really exist before the system boots. Which means Windows must boot first, from a physical disk. You can however place virtual machine software on a RAM disk and boot other instances of Windows (or any other systems) in those virtual machines from the RAM disk.

Re: How to scan the network to see all logged-in users

30 days ago, by Ann in Network Scanner Forum

There is a number of various reasons. The most common one is that your current user doesn't have sufficient privileges (usually you would run the Network Scanner under a domain admin account).

Re: How to scan the network to see all logged-in users

30 days ago, by Ann in Network Scanner Forum

You can do it by using the Live Display feature. Please see the user manual for more info on how to use it.

Re: Installing network traffic filtering driver - necessary or optional?

5 weeks ago, by Ann in NetWorx Forum

The filtering driver enables monitoring usage by application (e.g. how much data particular applications use on your computer). In addition, you will be able to disregard local traffic if your computer is connected to a LAN. Otherwise, the driver is not necessary. Simply install NetWorx without the driver and see if it provides all the functionality you require. Upload/download speed monitorin

Re: Issue with Google thinking it's a less secure app

8 weeks ago, by Ann in WiFi Guard Forum

This issue is due to the fact that Google normally uses the so-called OAuth mechanism, which is generally considered more secure. It provides authorisation without disclosing the password. For example, the user can give another site access to the data in their facebook or twitter account, but with OAuth that third-party site doesn't get to "see" the user password and thus shouldn't be a

Re: How to monitor all IPs in a local network

2 months ago, by Ann in NetWorx Forum

Unfortunately it is technically impossible to monitor all IPs from a regular computer. This is because in a regular network, all computers talk directly to a router, without giving a standalone computer any chance to see what the others are doing. In enterprise networks the monitoring is usually done at the router, which is either expensive hardware or a Windows-based server. Alternatively, t

Re: Running portable Network Scanner from USB (licence question)

2 months ago, by Ann in Network Scanner Forum

Yes, you can install our Network Scanner on a USB stick and use it whenever and wherever you need. The most common scenario is when a technician visits the customers and runs the software from his/her USB stick on different computers as required. For this scenario we recommend to use the portable version as it keeps all its settings in the same folder and is designed to be run from a USB stick.

Re: WiFi Guard vs Wi-Fi Inspector

2 months ago, by Ann in WiFi Guard Forum

Avast Wi-Fi Inspector is a tool of a different kind. According to the page you referred to, Wi-Fi Inspector scans for vulnerabilities in the network hardware and software to ensure those vulnerabilities don't get exploited and they don't become a botnet. Our WiFi Guard on the other hand is designed to alert you if there are new and unknown devices in your home network, which would be the case

Re: Devices connected by Google WiFi are not displayed

2 months ago, by Ann in WiFi Guard Forum

Your router may be using a so-called wireless client isolation or session isolation, which means the clients cannot see each other over the network. There should be a setting in the router's web-interface to turn this feature on and off.

Re: How to fix transparent background in the tray icon

2 months ago, by Ann in NetWorx Forum

It is indeed a small issue. It happens due to the code that draws the histogram treating pure the white colour as transparent. The simplest solution for this is to go to the Graph Colours tab in the NetWorx Settings and choose an off-white colour for the background (e.g. Ghost white or Snow). It will look white in your tray/notification area, and will fix the problem.

Re: Cannot import XML file into Excel

2 months ago, by Ann in Network Scanner Forum

The XML files Network Scanner generates are not designed to be loaded into MS Excel. Simply save the results as CSV or HTML - they are better suited for MS Office.

Re: VLAN column is empty

2 months ago, by Ann in Switch Port Mapper Forum

Thank you. It turned out that these models return the MAC address in their CDP info in binary rather than in ASCII as the standard prescribes. This caused an exception and incorrect further processing, which in turn caused VLAN info not to be displayed. Please download the fixed build of the latest version and let us know how it works for you.

Re: VLAN column is empty

2 months ago, by Ann in Switch Port Mapper Forum

Thank you for reporting this issue. If we introduced an error in the latest version, we would definitely love to fix it as soon as possible. What is your switch vendor and model that the latest version stopped working with?

Re: The same computer is listed twice

2 months ago, by Ann in Network Scanner Forum

These two ranges in your XML file overlap, from 100 to 199 in the lowest octet: - - Your computer ( is in the overlap, so it is scanned and found twice.

Re: The same computer is listed twice

2 months ago, by Ann in Network Scanner Forum

This could be because it is connected twice, e.g. by a network card and WiFi, but usually in that case the IP address and MAC address are different. Does this happen every time you scan? If so, could you please provide the IP range(s) you are scanning?

Re: Page count in email notification

2 months ago, by Ann in Print Inspector Forum

This situation is due to how Print Inspector alerts are implemented internally. The monitoring service is constantly receiving updates about what's being printed, and as soon as the condition is met, an e-mail is created and sent, while printing of that job continues. For example, Print Inspector receives something like this: 1 page printed 5 pages printed 20 pages printed <- at this po

Re: Settings for testing VSAT internet connection

2 months ago, by Ann in Connection Emulator Forum

Yes, that's a reasonable expectation, as there is a relationship between Bandwidth-delay Product and TCP buffer size. You can check this article on the topic: How to Calculate TCP throughput for long distance WAN links. For a standard 64K TCP window it would be: (64K * 8) bits / 0.75 seconds = 699040 bits/sec = 0.7 Mbps. So with this latency the maximum achievable throughput is less than ei

Re: Virtual machine and cloud installation - choosing the right licence

3 months ago, by Ann in Connection Emulator Forum

A single device licence is sufficient for this scenario and should work fine. It supports cloud installation (in this context cloud = virtual machine). Our licences are not tied to any hardware. At SoftPerfect, we respect the fact that people may purchase new hardware or may need to reinstall the software for various reasons; so we prefer not to complicate life of our customers by using any so

Re: Scanning and monitoring network ports in Cisco equipment

3 months ago, by Ann in Switch Port Mapper Forum

Our Switch Port Mapper satisfies all the listed requirements, however I recommend to download a free trial copy and test it for a while to make sure it does everything you need and you are totally happy with the product.

Re: Data usage history: access and management

3 months ago, by Ann in NetWorx Forum

The usage records are kept indefinitely unless you delete the records or lose the database, say in case of a hard drive replacement. You can see what apps and IP addresses used the most data, but not specific pages on a web-site. This is available in the Applications and Web-sites report described at the bottom of this page. Regarding your other questions: Use the Reset button, it resets

Re: How does RAM Disk compare to other options?

3 months ago, by Ann in RAM Disk Forum

We don't have any comparison with Linux, and a direct comparison would be difficult. For example we are not aware of any disk performance benchmark that would run on both Linux and Windows to make sure we use the same tool on both platforms. OS support-wise, yes it runs on Windows XP through Windows 10 (client OS) and Windows Server 2003 through 2016 (server OS). Regarding comparison to SSD

Re: "Argument out of range" error

4 months ago, by Ann in Switch Port Mapper Forum

Thank you for reporting the problem. I am glad to advise that we were able to locate and fix this issue in version 2.0.8.

Re: Introducing lag in VR game

4 months ago, by Ann in Connection Emulator Forum

The Connection Emulator can definitely add extra latency to your network link, though that depends on how this VR equipment is connected. The software has to physically pass-through traffic to add latency to individual packets, so one way would be installing it on the sever (if it runs Windows) or on a intermediate computer through which the traffic is routed.

Re: How to reset forgotten password

4 months ago, by Ann in Print Inspector Forum

The forgotten password can be recovered by following these steps: Download SQLite Spy Launch it and load the Print Inspector database file, which should be located in C:\ProgramData\SoftPerfect\Print Inspector\Print Inspector.db Open the CONFIG table and you will see the password in one of the data rows